Which reason describes why a team member may not report incivility in the workplace?
Passive personality
Lack of resources
An aggressive
... [Show More] personality
Fear of retribution
Fear of retribution
Which statement describes horizontal violence?
Horizontal violence is long-term behavior that lasts a minimum of 6 months.
Horizontal violence is an attack made when a person is in the horizontal recumbent position.
Horizontal violence refers to aggressive acts committed against a nurse by one or more nursing colleagues.
Horizontal violence is chronic violence perpetrated by a workplace bully.
Horizontal violence refers to aggressive acts committed against a nurse by one or more nursing colleagues.
Which activity should the nurse understand is a key competency to effective nursing care?
Medication administration
Knowledge of hospital rules and regulations
Communication
Being able to interact with healthcare providers
Communication
Which factors should the nurse consider a major source of conflict in the healthcare setting?
Role boundary issues and accountability
Accountability and miscommunication
Accountability and cultural issues
Miscommunication and role boundary issues
Role boundary issues and accountability
(these are the 2 primary)
Two coworkers feel esteem for one another.
The nurse should recognize that the coworkers are demonstrating which behavior?
Trust
Collaboration
Nonverbal communication
Mutual respect
Mutual respect
Which recommendation should the nurse expect a nutritionist to make?
Vitamin and mineral supplements
A healthy diet for a pregnant woman
Herbal supplements
Special diets for hospitalized patients
A healthy diet for a pregnant woman
Which description should the nurse use to describe team-centered communication?
Provides the team with status reports in order to direct patient care outcomes
Focuses on individual responsibilities
Supports cultural bias between members
Focuses on what "we" can do to work with the patient toward successful outcomes
Focuses on what "we" can do to work with the patient toward successful outcomes
Workplace ____________is long-term behavior that lasts a minimum of 6 months and plays out in a series of verbal attacks, refusal to help or assist others, speaking negatively, or taunting.
bullying
A patient has been prescribed both physical and occupational therapy. The patient asks the nurse,"Why do I need two types of therapy?"
Which response by the nurse explains how a physical therapist may complement the activity of the occupational therapist?
"Physical therapy addresses your independence and activities of daily living, while occupational therapy aims to treat the injury."
"Occupational therapy focuses on independence and activities of daily living, while physical therapy treats the injury."
"Your healthcare provider must have made a mistake. You do not need two therapies."
"Occupational therapy will help you get back to work faster, while physical therapy focuses on helping you to walk again."
"Occupational therapy focuses on independence and activities of daily living, while physical therapy treats the injury."
Which outcome should the nurse understand is an adverse organizational outcome that may occur because of negativity or incivility?
Increased reports of incivility
Decreased absenteeism
Staff turnover
Decreased patient errors
Staff turnover
A patient requires skilled nursing care after discharge from an acute care hospital.
Which member of the collaborative healthcare team should the nurse anticipate will coordinate the discharge?
Nurse
Discharge planner
Social worker
Case manager
Case manager
Which situation should the recognize as an indication of interpersonal conflict on the hospital unit?
-A registered nurse and an unlicensed assistive personnel (UAP) arguing over who should ambulate patients
-An unlicensed assistive personnel (UAP) turning down a job at the nursing home for more money
-The nurse complaining to the nurse manager about healthcare provider orders
-The registered nurses on the unit complaining to management about their wages
A registered nurse and an unlicensed assistive personnel (UAP) arguing over who should ambulate patients
A coworker yells obscenities at a nurse colleague when unhappy. The nurse colleague asks the coworker to stop the behavior, but it continues.
Which action should the nurse colleague take to remedy the situation?
Wait to see if the coworker stops the behavior.
Ask a colleague to intervene.
Do nothing.
Report the behavior to the immediate supervisor.
report behavior
A patient is given information about the same medication from different members of the healthcare team.
Which term should the nurse use to describe this collaboration?
Parallel communication
Information exchange
Parallel functioning
Coordination and consultation
Parallel communication
Which technique should the nurse use to prevent and resolve conflicts?
Communication
Which term should the nurse use that describes being self-aware of one's triggers to stress that may result in conflict?
Mindsight
Conflict competence
Incivility
Collaboration
Mindsight
The nurse should understand that which outcome is the major advantage of interprofessional collaboration?
Meeting new colleagues
Presenting a united front to the patient
Working in partnership with other team members
Improving patient outcomes
improving pt outcomes [Show Less]