Welcome to DocMerit. We specialize in providing instant, secure access to digital study notes, facilitating academic excellence at your convenience. This policy outlines the procedures and timelines associated with the digital delivery of study materials purchased on our platform.
Immediate Electronic Delivery
Upon confirmation of your payment, DocMerit initiates the delivery process:
- Order Processing Time: Orders are processed instantly. Our automated system begins preparing your digital study notes for delivery immediately after purchase.
- Delivery Timeline: You will receive an email with a secure download link within 5 minutes of your purchase. This timeline ensures that you gain access to your materials without unnecessary delay, enabling you to begin your studies promptly.
Email Delivery and Access
Your digital study notes will be delivered to the email address provided at checkout. Ensure that your email is accurate and check your inbox (including spam/junk folders) for the delivery email. If you do not receive your study notes within the expected timeframe, please contact our customer support for assistance.
Usage Policy
Purchases from DocMerit grant you a personal, non-commercial license to use the study materials for your educational purposes. Reselling, sharing, or redistributing the materials is prohibited and may result in legal action.
Refund and Cancellation Policy
Given the digital nature of our products and the immediate access provided upon purchase. However, DocMerit will refund your purchase if the Study Material is not possible to download and/or the Study Material is demonstrably defective due to an error in the Platform. If not bound by these requirements, the “100% Money Back Guarantee” will come into play.
To qualify for the "money back guarantee", you must meet the following conditions:
- Your purchase was within the last 14 days.
- You contacted the seller of the item to explain why you are dissatisfied with the quality.
- You verified that your complaint is not about a lack of information, chapters, or subjects that the seller clearly stated were missing in the advertisement.
If you meet all the requirements, you are able to issue a refund request via our contact page.
Customer Support
For any questions regarding your digital delivery, access issues, or further assistance, our dedicated support team is here to help. Reach out through our Contact Us page, and we will ensure your inquiries are addressed promptly.
