Refund and Cancellation

DocMerit is committed to providing high-quality digital study materials. While we stand by the quality of our products, we understand that there may be circumstances under which refunds and cancellations are necessary. This policy outlines those circumstances and the process for requesting a refund or cancellation.

Eligibility for Refunds

DocMerit will issue a refund if:

  • The Study Material is not downloadable.
  • The Study Material contains significant defects or errors.

To qualify for a refund under our “100% Money Back Guarantee”, the following conditions must be met:

  • Your purchase was within the last 14 days.
  • You have contacted the seller to inform them of the issues encountered.
  • The complaint is not about missing information that was disclosed by the seller beforehand.

If you meet these conditions, please submit a refund request through our Contact Us page.

Process for Cancellation

Given the instant access provided to digital study notes upon purchase, DocMerit typically does not process cancellations once an order is completed. However, if you encounter issues that fall within our refund eligibility criteria, we encourage you to reach out for potential resolution, including cancellation if applicable.

No Refund Conditions

Refunds will not be provided under the following conditions:

  • The study notes have been accessed or downloaded.
  • The request for a refund is made beyond the 14-day period after purchase.

Support for Refunds and Cancellations

If you have questions or need assistance with a refund or cancellation, our support team is ready to help. Contact us directly through our Contact Us page for swift assistance.

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