Which of the following is generally seen as less formal and less structured than the others?
employee team
When a full time employee plans to open
... [Show More] his own private practice on weekends, while continuing as a week day employee with his regular employer, he is free to do so without consulting the full time employer.
false
A due diligence report is carried out on an annual basis.
false
The initial strategic plan is usually completed after the organization has moved out of the youth stage of the life cycle and well into the middle age phase of the life cycle.
false
Standing committees focus on
recurring issues, and the basic purposes of the committees and their characteristics remain the same over time.
A sometimes-significant disadvantage of committees is that
committee interaction, with its emphasis on deliberation and group participation, is relatively slow compared with other decision-making processes.
the time consumed including the hours spent in formal meetings can be expensive.
coordinating the availability of a number of busy committee members can be difficult.
The plural executive is a
body such as an organization's board of directors that exercises authority over the organization's management.
The permanent record of committee proceedings is known as the
minutes
Advantages of the use of committees include
multiple minds focused on the issue or problem to produce a result.
the participation by, or representation of, more employees.
the facilitation of communication across units and departments.
The impetus for the creation of a task force is often
complex work involving multiple systems.
Top management can create a climate in which the work of committee members is valued by including
an assessment of committee work and assignments in the employee evaluation system for merit raises and promotions.
committee work as an important part of the job description.
training for effective committee involvement as part of the training program for employees.
Which of the following statements about committees is a FALSE statement?
A larger body entrusts a smaller subset of members to do something for them.
The task force is created to
carry out a specific project or assignment and present it findings to a person or committee that has line authority.
The standard classification of expenditures and other budget transactions is called
the Uniform Code of Accounts.
The budget in which the actual volume for the budget period is plugged in to tell the manager what the profits should have been for the actual volume attained is the
flexible budget.
Employees may be less committed to budget goals developed by bottom-up budgeting compared to the top-down approach.
True
The largest category of expense in a department's budget is usually
personnel costs
The budget category which cannot be cut or reduced is
computer software licensing agreements.
Costs associated with land, buildings, machinery, and equipment that are owned and operated by the organization are listed under
capital expenses.
The planning approach usually associated with budgeting is
maximizing.
Volume variances will be reflected by
differences between the actual profit and the static budget profit.
The best type of maintenance and repair plan for a department having a mix of new and older equipment is the fee-for-service plan.
false
The actual, flexible, and static budgets are utilized when performing a
variance analysis.
The expense budget
focuses on the cost of providing services.
Decreasing inefficiency of the revenue cycle by performing each process in the revenue cycle correctly the first time to eliminate redundant work processes and rework is referred to as
revenue integrity
The most common areas where hospitals fail to realize revenue for services they have delivered include all of the following except
physician services.
A common approach to maintenance and repair allocations is
the service agreement.
the fee-for-service plan
The revenue budget
combines volume data with data on how much reimbursement can be expected for each service provided.
A graphical representation of an ordered sequence of events, steps or procedures is the
flowchart
The process known as DMAIC is a feature of
Six Sigma.
Objectivity is a necessary feature of control processes and tools. This means that
control processes should be grounded in fact and the standards should be known and verifiable.
The use of a professional association's initiative in quality control programs is an example of
external benchmarks.
The usual term for a visual control chart for plotting scheduling and progress is
Gantt chart.
In order to determine priorities by comparing factors and to facilitate sorting the few critical elements from the less urgent in workflow analysis, a manager would usually develop a
Pareto chart.
Measures of performance must be
realistic and convincing to the people using them.
valid enough to identify real objectives.
reliable enough to measure actual change in performance.
comparable over time
The Six Sigma approach to total quality management is characterized by
statistical analysis of variations.
Which management function might be seen as a policing operation by the workers?
Controlling
To identify cost-effective improvement opportunities, organizations can look at
data related to high-risk, high volume, and problem-prone areas, processes, and procedures.
financial/operational data.
staff suggestions about faulty processes.
In order to identify trends in workflow, a manager would usually develop a
run chart.
As part of a quality control program, the work is inspected in the basic phase of the work process rather than at later levels or steps in the process. This characteristic of adequate controls is termed
comprehensiveness.
The comparison of one's activity or results with the level of activity or results of another department or organization is known as
benchmarking.
In order to show the relationship between two variable factors in workflow analysis, a manager would usually develop a
scattergram.
A graph that shows frequency distribution and can be used to measure the rate and frequency of occurrences to determine the usual and most predictable patterns when averaging is not a reliable indicator is the
histogram.
Which of the following is said to occur when two or more departments must be consulted as a normal part of a check and balance system when making changes to a process that involves these departments?
concurring authority
Functional authority is the right of individuals to exercise some degree of authority over the specialized tasks for which they are accountable, regardless of who exercises line authority over the employees performing the activities.
true
Benefits of this arrangement include reduced travel time, fewer interruptions, better work environment, and possibly flexible hours for the worker, while the organization is able to reduce expenses related to the need for space and often gains improvements in productivity.
telecommuting.
Telecommuters remain employees of the temporary agency that supplies them, and not the organization that utilizes them.
false
Job descriptions can be used for:
recruitment
selection
orientation and training
evaluation
The dual pyramid form of organization refers to
the traditional relationship of the medical staff to the administrative staff in health care organizations.
A manager that has direct authority and responsibility of a unit, and has the right to command others to act is said to have
line authority.
An acute care hospital has received a major grant for a five year research project in neighborhood health care services. The continuance of the research project after the five years is uncertain. The most likely pattern of organization for the research project is
temporary departmentation.
Dual organizational units refers to the situation when departments are created
for the purposes of control or competition.
The use of independent contractors is a form of
outsourcing.
The use of split-reporting relationships is rare in the modern health care organizational environment.
false
The path from top to bottom that orders and instructions may be expected to follow is know as the
organizational hierarchy.
A staff assistant
provides advice, counsel, or technical support that the line officer may accept or reject.
Span of management refers to
the number of immediate subordinates who report to any one manager.
In health care, which of the following perform the line functions?
Direct patient care units.
Internal Revenue Service (IRS) guidelines defining an independent contractor state that
the using organization decides whether a particular service provider is an employee or an independent contractor.
Which alternate organizational pattern is used mostly to provide a flexible and adaptable organizational structure for specific projects?
Matrix organization
This alternate organizational pattern provides structure without interrupting the organization's normal business by hiring separate workers using funds available from a research grant.
Temporary departments
Which of the following statements is FALSE regarding the use of temporary help from agencies specializing is supplying trained personnel?
For any temporary position that last longer than six months, it is probably more economical to use temporary help than hiring permanent staff.
The most common form of departmentation is based on
function
The company's personality, often exhibited in the way employees perceive, think and feel in relation to problems in the work place, is called the
Corporate Culture.
The authority associated with staff employees is termed
functional authority. [Show Less]