Which definition used for quality evaluates how well a product performs its intended function?
Fitness for use
Which total quality management
... [Show More] (TQM) process was developed to stress management's responsibility for quality?
14 points for quality improvement
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01:24
Which total quality management (TQM) process consists of 13 published standards and guidelines?
ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
Checklist
Which quality control tool should be used to monitor the current status or end result of a process?
Control chart
Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
Enhance competition; understand consumer preferences; maintain communication with operations
What is the common them in total quality management (TQM) across all functions in an organization?
To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
Mean
What do assignable causes of variation indicate?
Out-of-control signals were found in the process
Which continuous improvement method does Cpk measure?
How close one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma?
Technical tools
People involvement
Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?
Screen patients and fast-track those with minor ailments
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01:24
Which two factors affect a service location decision?
Proximity to customers
Quality-of-life issues
What is a key factor of a location analysis for a service company?
Proximity to customers
What helps an organization identify and plan the actions necessary to meet current and future customer demands?
Capacity planning
Which capacity planning measurement tells how much capacity a company is using?
Capacity utilization
Which two statements are true about effective capacity?
An effective capacity is lower than design capacity.
An effective capacity is a permanent measure used to achieve design capacity.
When is capacity measurement at the best operating level?
When the average unit cost is minimized
Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Proximity to sources of supply
Site considerations
What is a major factor in the decision to locate a business near its primary market territory?
Proximity to customers
A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center should be located?
By using the center-of-gravity approach
Which two types of operations include repetitive processes?
Line process
Continuous process
A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Project process
Batch process
What is a bottleneck in a flowchart?
The longest task in the process
Which formula would compute process velocity?
Throughput time/value-added time
Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?
Actual output/standard output
In which organizational layout would one expect to see items arranged by type?
Process
A construction company produces furnished pre-fabricated manufactured homes. The production manager has discovered the following challenges within one of the facilities:
- Production qualities are low and only a small number of homes are built efficiently
- The facility space allows for low handling of materials
- There is limited space available for employees to operate
Which hybrid layout should be used to address the company's needs?
Group technology
Which instrument would use an allocation process for space requirements in an industry scenario?
Block plan
What would be an organization's next step after it has revised or implemented new operations?
Follow up to make sure the new operation resolves quality problems
Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis?
They may have suggestions for improving the operation.
Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process?
Standard time
Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling?
Job enrichment
Which work system acknowledges the benefits of employee proficiency?
Labor specialization
Which term means to schedule a job that starts immediately, regardless of the due date?
Forward scheduling
What is the third basic element in the just-in-time (JIT) system if the first element is total quality management (TQM) and the second is JIT manufacturing?
Respect for people
How of just-in-time (JIT) and lean systems add value?
By reducing waste
Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?
Lean systems
Why is Kanban significant to the "pull" system?
It specifies the exact quantity of a product that needs to be produced
What are two product system differences between the push and pull process?
Push moves the product forward in anticipation for demand.
Pull eliminates excess inventory.
Which function does marketing play in a just-in-time (JIT) organization?
JIT marketing focuses on customer-driven quality.
How does a just-in-time (JIT) system influence all functional areas within a company?
Companies are able to reduce waste.
Companies develop new ways to generate revenue.
What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Ensure that workers receive multifunctional training
Develop an incentive system to reward workers for their efforts
Which tier-level supplier directly supplies materials or services to a processing and packaging plant?
Tier three suppliers
Which role do third-party logistics providers play in the supply chain?
External distributors
A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?
When the company determines that distribution is no longer a core function
What is the measure of how much supply chain is owned or operated by the manufacturer?
Vertical integration
Which two areas should managers consider in order to adapt to the business dynamics affecting their company?
Their control over internal operations
Their influence and leverage over suppliers
What are two basic strategic objectives for every member of the supply chain?
Increasing cost effectiveness
Being more efficient
How does the status of overall customer satisfaction support supply chain objectives?
It measures efficiency
What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization?
SCOR (Supply Chain Operations Reference)
The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000.
What is the number of weeks of supply?
7
A manufacturing firm uses warehouses and shippers in their supply chain.
At which stage of the firm's inventory management system would the statement "percentage of line items shipped on schedule" be used?
Finished goods
How does inventory management differ for manufacturing organizations compared to service organizations?
Manufacturing organ [Show Less]