The phrase "to promote a fair and informed marketplace where consumers can be
confident of their travel purchases" is the
a. mission statement of the
... [Show More] Ministry of Consumer Services
b. mission statement of TICO
c. vision statement of TICO
d. purpose of the Travel Industry Act, 2002 - ANSWER-b
The administration of the Travel Industry Act, 2002 was delegated to TICO by the
a. federal government
b. travel industry
c. Ministry of Consumer and Corporate Affairs
d. Ontario provincial government - ANSWER-d
TICO works with which three groups to carry out its mandate
a. Consumers, travel retailers, the federal government
b. Travel retailers, travel wholesalers and consumers
c. The travel industry, the provincial government and consumers
d. Suppliers, travel agents and consumers - ANSWER-c
The best description of Ontario's Travel Industry Act, 2002 is that it
a. outlines the rights of consumers
b. sets down the rules under which travel retailers and travel wholesalers must
operate in Ontario
c. goes into detail to explain the content of the related regulations
d. provides guidelines to travel retailers and travel wholesalers about what
must be included in vacation packages - ANSWER-b
TICO lays charges after discovering that a man has been selling travel services
without being a registrant or an employee in a registrant's agency or office. When
the man sees his name in the newspaper, he threatens to take legal action against
TICO for violating his privacy. He will lose the case because
a. Ontario Regulation 26/05 provides that TICO's Registrar must make these
details available to the public
b. the Ministry of Consumer Services lays charges against illegal sellers of
travel, not TICO
c. no law says a person has to be registered to sell travel services in Ontario
d. Ontario Regulation 26/05 specifically states that no one can take legal action
against TICO - ANSWER-a
Who is the Statutory Director appointed by?
a. the Registrar
b. the Minister
c. the TICO Board of Directors
d. the Premier - ANSWER-c
Before counselling or advising a client, a travel agent must
a. inform the client of any counselling fee charged
b. show a picture of the travel service being sold
c. advise the client of the need for a passport or visa
d. ask to make an imprint of the customer's credit card - ANSWER-a
In the Travel Industry Act, 2002, the term "representation" refers to
a. print advertisements only
b. print advertisements except for billboards
c. presentations of any type, including oral, print, and electronic
d. oral presentations only - ANSWER-c
According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a
client before booking
a. that conditions at the destination may be different from those in Canada
b. the total price of the travel services, including all taxes and service charges
c. that a counselling fee is applied by the agent
d. that some days can be cloudy, even in a sun destination - ANSWER-d
ABC Travel puts an advertisement in the newspaper that announces a package
holiday "From $999 and up." TICO would not consider this acceptable because
a. the price should have been shown as $999.00 to prevent any confusion
b. registrants are required to include PST, GST and HST in the advertised price
c. the Regulation states that consumers must know the exact cost of all the travel
services provided
d. the advertisement did not specifically state whether the price is in Canadian or
U.S. dollars - ANSWER-c
A consumer selects a package tour from a tour wholesaler's brochure. The hotel
included in the package is some distance from town, which appeals to the consumer
who wants a quiet location for her holiday. When she arrives at the hotel, she is upset
by the non-stop noise outside her room as the hotel starts construction of a new
swimming pool. Who is to blame for this consumer's dissatisfaction?
a. The hotel, which should have cancelled all bookings during construction.
b. The travel wholesaler, which should have disclosed in its brochure information
about construction or renovation of the property.
c. The woman, who should have more thoroughly researched the hotel before
booking.
d. The construction company, which should have offered all its guests a set of
ear plugs. - ANSWER-b
ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965.
ABC still puts a photograph of the resort from 1965 in the brochure to show off the
location's beauty. In fact, the resort has NOT been upgraded or renovated since
1965 and has become run-down and outdated. Has ABC Travel done anything
wrong in its brochure?
a. No, as long as the company states in the brochure that the photograph was
taken in 1965.
b. Yes, because the photograph does not accurately depict the current
condition of the resort.
c. No, because the Regulation requires that a photograph be used in
advertising, but leaves content to the discretion of the registrant.
d. Yes, because no photograph should be used in representations. - ANSWER-b
A couple gives their travel agent a deposit for a package tour. They obtain a receipt
from her that says, "Balance of $500.00 due on September 27, 2011." The agent has
also added the comment, "As discussed, some charges are non-refundable." TICO
would view this receipt as
a. adequate because the receipt includes the amount due, the date on which it
is due, and the fact that some charges are non-refundable
b. adequate because the travel agent has reminded the clients that the nonrefundable
charges were discussed during the sale of the package tour
c. inadequate because, by law, the travel agent should have said "as discussed
on August 27, 2011, some charges are non-refundable"
d. inadequate because, by law, the travel agent must identify charges that are
non-refundable - ANSWER-d
Betsy, the travel agent, concludes the sale with the clients and tells them to go to the
Canadian Foreign Affairs website to find out what documents they need. She thinks
that Canadians may need a visa for the chosen destination, but she does not have the
website on hand. Betsy's advice is
a. sufficient because a travel agent need only advise clients of where to find
information on travel documentation
b. insufficient because a travel agent must advise clients about the specific travel
documents needed
c. sufficient because the clients chose the destination, so it is up to them to
research the details
d. insufficient because the travel agent must provide the clients with a website
address if she does not have specific information about travel documentation
on hand - ANSWER-b
A client buys a vacation package from ABC Tours on May 1. The departure date is
June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the
travel wholesaler produce the tickets, vouchers, itinerary, and other related documents
to the travel agent?
a. June 1 (14 days before departure)
b. May 24 (21 days before departure)
c. June 8 (7 days before departure)
d. May 29 (14 days after payment is received) - ANSWER-a
Which one of the following circumstances would NOT result in the travel agent having
to offer the client a full refund or comparable alternate travel services?.
a. Where a contract permits a price increase, the cumulative increase is more
than 7% of the total price (excluding increases caused by an increase in the
PST, GST or HST)
b. Where a scheduled departure of any transportation is delayed or advanced by
12 hours or less.
c. Where the contract does not permit a price increase, and the total price of the
travel services is increased, whatever the amount or reason
d. Where a different cruise ship has been substituted - ANSWER-b
When a client is offered the choice of a refund or comparable alternate travel services,
the registrant is NOT required to
a. Write to the Travel Industry Compensation Fund stating that no claim is pending
b. Note the date on which the information was communicated to the client
c. Note the method of communication used
d. Note the choice the client made - ANSWER-a
Which of the following is NOT part of the Travel Industry Compensation Fund?
a. contributions from registrants
b. contributions from consumers
c. recoveries of money paid from the Compensation Fund
d. income earned on the money in the Compensation Fund - ANSWER-a
Which of the following could a client claim from the Travel Industry Compensation
Fund?
a. counselling fees paid to a travel agent
b. taxes paid on the travel services
c. insurance premiums
d. travel services that were to be received as a prize - ANSWER-b [Show Less]