Who is TICO funded by? - ANSWER-Ontario Registrants
TICO works with consumers to ensure that..... - ANSWER-They are aware of their rights under the
... [Show More] travel industry act 2002
what 3 groups work with TICO to carry out its mandate? - ANSWER-The travel industry, the Provincial goverment, consumers
describe the Ontario Travel industry act, 2002 - ANSWER-they set down the rules under which travel retainers and travel wholesalers must operate in ontario
who conducts the registration and inspection of travel businesses in ontario? - ANSWER-TICO
what does TICO stand for? - ANSWER-Travel Industry Council of Ontario
what does the travel industry act of ontario define a travel agent as? - ANSWER-a person who sells travel services provided by another person
who does the compensation fund apply to? - ANSWER-any one that purchases from a registered agency in ontario
would the compensation fund apply to a manitoba conumer who purchases from a local agency that has a branch agency in Ontario - ANSWER-no
true or false before counselling or advising a travel agent must inform the client of any counselling fee charged - ANSWER-true
does the travel agent have to show a picture of the travel services being sold? - ANSWER-no
what does the term 'Representation' in the 2002 travel industry act refer to? - ANSWER-presentations of any type, including oral, print and electronic
in cases where the Registrar issues a false advertising order because a registrant's advertising violates the Act, when does the order take effect? - ANSWER-immediately
true or false according to the travel industry act 2002 the travel agent does not have to inform a client before booking that some days can be cloudy even in a sun destination? - ANSWER-true
true or false according to the travel industry act 2002 a travel agent does not have to inform a client before booking that a counselling fee is applied by the agent - ANSWER-false
why would TICO not accept 'From $999' as an acceptable newspaper ad? - ANSWER-because it is open ended and it also does not state if taxes are included
an agency is promoting a resort on its website. they included a drawing of the resort. would TICO approve of this? - ANSWER-yes, as long as the drawing is accurate and the representation states that the drawing is not a photograph
what is something that the ontario regulation 26/05 demands that is included in a newspaper ad that has prices listed? - ANSWER-all taxes except PST and HST
what is the maximum % that the price can increase when paid in full - ANSWER-7%
joe buys travel services from an agency. joe may be entitles to a full refund or a comparible alternative travel services if the flight is delayed by.... - ANSWER-25 hours if it not because of weather
whose responsibility is it to check that a client's accommodation is going to be in the same condition as when it was described to the client at the time of purchase? - ANSWER-the registrant
true or false a travel agent must identify what charges are non refundable - ANSWER-true
can a travel agent tell part of the group about the travel documents needed for their trip? - ANSWER-they have to tell each client
a client buys a vacation from a travel agency on may 1st. they are leaving on june 15. ABC tours pays the travel wholesaler on May 8. On Which date must the travel wholesaler produce the tickets, vouchers, itinerary and other related documents for the travel agent? - ANSWER-june 1st
when do travel agents need payment by? - ANSWER-21 days before
how many days before departure does the travel agent have to produce the ticketing? - ANSWER-14 days before
T or F when a client is offered the choice of a refund or comparable alternative travel services, the registrant is not required to write to the Travel Industry Compensation Fund stating that no claim is pending - ANSWER-true
T or F when a client is offered the choice of a refund or comparable alternative travel services, the registrant is not required to note the method of communication used - ANSWER-false
T or F when in a destination you can receive alternative transportation and money from the fund - ANSWER-false
which of the following is not part of the travel industy compensation fund:
- contributions from registrants
- contributions from consumers
- recoveries of money paid from the compensation fund
- income earned on the money in the compensation fund - ANSWER-contributions from consumers
could a client claim taxes paid on the travel services on the claim form for the travel industry compensation fund? - ANSWER-yes
could a client claim insurance premiums on the claim form for the travel industry compensation fund? - ANSWER-no
if a consumer makes a claim against the Travel Compensation Fund and the TICO Board accepts the claim, what is the maximum amount payable? - ANSWER-$5,000 per person
which item would take precedence over other claims on the Travel Industry Compensation fund? and why? - ANSWER-trip cancellation - people stuck in the destination with no way of getting home
joe purchased a package from ABC agency that includes a return economy flight. The airline and supplier becomes bankrupt during Joe's trip and he is standed at the desitnation. he buys a business class flight home and then makes a claim to the compensation fund. Will his claim for reimbursement of the flight be sucessful? - ANSWER-no, because the Fund will cover only the value of the unused portion of the original ticket. not the upgrade to business class
a couple paid their travel agency and then they forwarded the funds to the travel wholesaler. when the travel wholesaler declared bankruptcy and the trip was ruined, they made a claim to the Travel Industry Compensation Fund for thr $75.00 service fee he charged as a destination specialist. will tico accept the claim? - ANSWER-they will refuse the claim because the compensation fund does not cover service fees
does the compensation fund cover service fees? - ANSWER-no
for a customer that never started their trip how long do they have to make a claim on the Compensation Fund? - ANSWER-within 6 months of the registrant's or end supplier's failure
for a customer that did start their trip how long do they have to make a claim on the compensation fund? - ANSWER-within 3 months of the registrant's or end supplier's failure
according to the travel industry act of ontario, a travel agent who sells travel services to a customer must do what? - ANSWER-- Advise the customer of trip cancellation insurance and out of province health insurance
- disclose price, conditions, dates
- tell them about proper documentation
what mechanisims does the travel industry act of ontario use to protect the customer? - ANSWER-registration, compensation fund, trust accounts
t or f the only 3 provinces in canada that have travel industry acts are Ontario, Quebec, Alberta - ANSWER-false
t or f prices in brochures of travel agencies and travel wholesalers registered in the province of ontario must be in the currency of the country that the client is traveling to - ANSWER-false
t or f by July 1, 2009, all people involved in the sale of travel must have obtained the required certification from CITC to legally act as travel counsellors or travel managers - ANSWER-True
t or f the maximum payout from the compensation fund for any one financial failure is $5,000,000 - ANSWER-True
T or F travel agencies are not aloud to incluse home phone numbers in any advertisements - ANSWER-True
T or F travel agencies contribute $1.00 to the compensation fund for each $1000.00 of gross sales. - ANSWER-False
T or F because end suppliers do not contribute to the compensation fund, the compensation fund will not reimburse costomers for financial losses due to the bankruptcy of an end supplier ( with the exemption of an airline or a cruise line) - ANSWER-True
T or F according to the travel industry act of ontario representations are a presentation of fact made to a consumer in person, in print or electronically - ANSWER-True
T or F A company's email address can not be concered as the company's address in advertisements - ANSWER-True [Show Less]