What are the four main obligations that a registrant must meet after a sale but before the client departs on the trip? - ANSWER-invoicing requirements,
... [Show More] requirements to inform customers of any changes that might affect their purchase, requirements to verify travel wholesaler documents, requirements for a travel wholesaler to provide travel services
Section 38(1) of the Regulation - ANSWER-After making a sale, a travel agent must promptly issue the customer a statement, invoice, or receipt.
A statement, invoice, or receipt can be more than one page, as long as the first page: - ANSWER-shows that more pages follow.
Agency's and counsellors' identification - ANSWER-the name under which the travel agent carries on business, the travel agent's business address, telephone, and registration numbers, contact information such as the travel agent's fax number and email address, the name of the travel counsellor who made the booking and accepted the first payment
Customer identification - ANSWER-the name and address of the person who purchased the travel services, the name, if known, of each person on whose behalf the payment is made (that is, those people travelling)
Travel services details - ANSWER-the date of the booking, a fair and accurate description of the travel services contracted for, including destination, departure date, and names of the persons who will provide the travel services,
if the travel agent sells insurance, a statement whether or not the customer has purchased trip cancellation insurance and, if applicable, out-of-province health insurance, if the travel agent does not sell insurance, a statement whether the customer was advised of the availability of trip cancellation insurance and, if applicable, out-of-province health insurance,
the advice given to the customer regarding the typical information and travel documents (passport, visas, etc.) needed for each person for whom travel services were purchased,
a statement that entry to a country may be refused even if the required information and travel documents are complete
a statement that living standards and practices at the destination may differ from those in Canada, and that the standards and conditions concerning the provision of utilities, services, or accommodation may differ
Payment details - ANSWER-the date of the first payment
the amount of the payment and whether it is full or partial payment
the amount of any balance owing, if known, and the date when it is to be paid
any fees, levies, service charges, surcharges, taxes and other charges, and whether these amounts are refundable or non-refundable
the total price of the travel services purchased
whether or not the contract permits price increases. If it does permit price increases, then the following statements must be added: a statement that no price increases are permitted after the customer has paid in full; and a statement that if the total price of the travel services is increased and the cumulative increase is more than 7%, then the customer has the right to cancel the contract and obtain a full refund.
if the cumulative increase is more than 7% because of increases in GST, PST, or HST: - ANSWER-the full refund does not apply
Section 38(2) of the Regulation - ANSWER-For any travel service that a travel agent sells on behalf of a travel wholesaler, the wholesaler must promptly issue the agent a statement, invoice, or receipt.
The document the wholesaler provides to the agent must include: - ANSWER-the name and address of the travel agent through whom the wholesaler is selling the travel service
the terms of payment and amount paid
the name of each customer and, if known, each other per-son for whom the travel service is being purchased
the destination of each customer and other person and, if relevant, the departure date
Section 37 of the Regulation - ANSWER-The disclosure requirement applies specifically to representations (most commonly advertisements) in which changes to the details are made after a customer has purchased the travel services.
If a travel agent or travel wholesaler becomes aware of such a change, then he or she must inform the customer promptly. Any change - such as a change in price, carrier, dates, or quality of accommodation - could affect the customer's decision to travel.
Section 40 of the Regulation - ANSWER-If a registrant becomes aware that one of the following situations or events has occurred, he or she must promptly inform the customer or travel agent and offer the customer the choice of a full refund immediately or comparable alternative travel services acceptable to the customer.
a registrant must promptly inform the customer or travel agent and offer the customer the choice of a full refund immediately or comparable alternative travel services acceptable to the customer if the registrant becomes aware of any of the following: - ANSWER-a different cruise ship has been substituted;
the accommodation or standard of accommodation has been changed;
where the contract permits a price increase, the cumulative increase is more than 7% of the total price (excluding increases caused by an increase in PST, GST or HST);
where the contract does not permit a price increase and the total price of the travel services is increased, whatever the amount or reason;
the documents needed for the trip change because the transportation routing has changed and there is not enough time for the person to obtain the documents before the departure date; or
the scheduled departure of any transportation is delayed or advanced by 24 hours or more, with exceptions
Force majeure - ANSWER-refers to natural disasters (such as floods, hurricanes, and other "acts of God") or acts of people (such as riots, strikes, and war) that prevent suppliers and subcontractors from meeting their obligations. In the legislation, the term is used to remove liability if some unexpected or unavoidable event prevents registrants or suppliers from meeting their obligations to a client or travel agent
the scheduled departure of any transportation is delayed or advanced by 24 hours or more - unless the change is the result of: - ANSWER-mechanical problems, a strike or lock-out, safety considerations, a force majeure, weather conditions
Registrants must create a file, documenting their actions, if a change or situation arises that might affect a client's decision to purchase the original travel service. The file must include details, in writing, of the: - ANSWER-information communicated to the customer; date on which the information was communicated to the customer; communication method used; and choice the customer made.
Section 39 of the Regulation - ANSWER-Often, the most important factor in determining whether a consumer enjoys a travel experience is the quality of accommodation. The legislation therefore aims to ensure (as far as it is reasonable to do so) that clients receive the accommodation they paid for.
Registrants who acquire rights to accommodation for the pur-pose of selling it to a customer are required to : - ANSWER-take reasonable measures to ensure that the accommodation the customer finds on arrival is in the same condition as described or presented before being purchased.
If the registrant learn that the accommodation is not in the same condition as described during the sales process, The customer or customer's travel agent must be notified of the fact and offered: - ANSWER-a full and immediate refund (including all fees, levies, service charges, surcharges, taxes, and other charges) or comparable alternative travel services that are acceptable to the customer
If the registrant learn that the accommodation is not in the same condition as described during the sales process, and If the customer purchased the accommodation as part of a package, the refund or alternative services applies to the: - ANSWER-whole package
If the registrant learn that the accommodation is not in the same condition as described during the sales process, and If the purchased accommodation is not part of a package, the refund or alternative service applies to - ANSWER-the accommoda-tion only.
Section 41 of the Regulation - ANSWER-If a travel agent sells travel services and pays the travel wholesaler 21 days or more before the day of departure, the wholesaler must forward all tickets, vouchers, the itinerary, and other related documents to the travel agent at least 14 days before the customer's departure date (unless the agent or customer direct otherwise).
Section 42 of the Regulation - ANSWER-After receiving all tickets, vouchers, the itinerary, and other related documents from the wholesaler or other person, the travel agent must ensure that all the information is correct before giving the ticket, voucher, itinerary, or other documents to the customer who purchased the travel services.
Section 43 of the Regulation - ANSWER-Travel Wholesaler's Requirement to Provide Travel Services
A travel wholesaler cannot refuse to provide travel services already purchased if: - ANSWER-the customer has paid a travel agent for the travel services; and the travel wholesaler has given tickets (or other documents related to the travel services) to the travel agent for distribu-tion to the customer.
If a travel wholesaler cannot refuse to provide travel services, This provision applies even if the travel agent has not yet paid: - ANSWER-the travel wholesaler for the travel services. [Show Less]