1. When should you start assessing customers using the traffic light system?
- When they enter the establishment
2. Who grants licences for the sale
... [Show More] and service of alcohol in Ontario
- AGCO
3. A cashier notices a person who appears to be underage passing money to a customer entering a store. The underage person who waits outside while the customer puts a six pack of beer on the counter, what should the cashier do?
- Refuse the sale because she suspects the customer is buying alc for an underage person.
4. Which foods are better at slowing down the rate of alc absorption into the blood stream?
- Foods high in protein.
5. Which of the following is not a acceptance form of ID? - Credit card
6. Which of the following are not allowed under the LLA?
- Offering free food
- Requiring that a minimum number of drinks be purchased
- Offering free soft drinks
- Watering down drinks without a customer’s approval
7. Which of the following indicates that an ID may have been tampered with? - Air bubbles in the lamination
8. Which of the following are permissible hours for the sale of alc in a grocery store?
- Monday- Sunday 9am until 11pm
9. Which of the following statements is true in regards to rating your guests?
- It can take up to 30 minutes for a guest too feel the effects of alc
10. Which of following are considered a violation under the LLA?
- Allowing an intoxicated customer to remain on the licenced premisis
- Subsituting one type of alc for another without a customers approvel
- Serving or selling alc to an intoxicated customer
- Not displaying a sandys law poster
11. Generally, what are the permissible hours for selling and serving alc in a licenced establishment?
- 9am until 2am
12. A customer wants to buy alcohol in a grocery store and presents an expired Ontario drivers licence. This is the only ID the customer has. What should the cashier do?
- Refuse the sale
13. Which of the following would be the most effective in preventing intoxication?
- Monitoring the number of drinks you serve each customer
14.What is not allowed under a special occasion permit (SOP) for a private event?
- Advertising the event in the local newspaper
- Allowing entry to anyone under the age of 19
15.In understanding the effects of alcohol which of the following statements is true?
- Talking to a customer can help you determine if they are intoxicated
- A medical condition may cause a customer too seem intoxicated
- A single drink can affect the way a person behaves
- Tolerance to alcohol does not affect a person’s BAC
16.Why is it important to know that caffeinated energy drinks are stimulants that can mask the effects of alcohol?
- People consuming these drinks may not realize that they are, or becoming intoxicated
17.For which of the following situations should you write up an incident report?
- A fight broke out
- A customer slipped and injured themselves
- Transportation was arranged for an intoxicated customer
18.Which of the following customers will likely have the lowest BAC after consuming the same number of standard drinks in the same amount of time?
- An older, unfit man
19. What must you do when an intoxicated persons arrive at your bar?
- Refuse them entry to the establishment
20.What strategies can you use to prevent over service?
- Serve one drink at a time
- Wait for the customer to reorder
- Pass the table less frequently
- Offer food, water, non -alcoholic drinks
21. Under what circumstances could you serve customers who look underage, but have no ID?
- You can never serve customers who look underage and have no ID
22.Heather tells her manger that she is stopping service for two customers who have had too much to drink. The manger disagrees and tells heather to serve them another round of drinks. Heather serves the drinks and send the customers home in a taxi. One of the customers falls and hits his head while getting out of the taxi. He is taken to the hospital with serious injuries to his head and face. Who can be held responsible?
- Both manger and heather
23.What are the ways in which civil liability can arise?
- Under the LLA
- By a court ruling of negligence , or failure to provide “Duty of care”
- Under the occupiers liability act (OLA)
24.As a responsible server, why is it important to understand the meaning of a standard drink?
- To determine how much alcohol a customer has consumed
25.What is the most effective way to determine if your customers have been drinking prior to arrival?
- Talk to them and pay attention to what they say and how they say it
- Assess customers for physical signs of intoxication
26.Which of the following are things that servers could do to help ensure a safe environment?
- Monitor your customers alcohol consumption
- Ask for help from co-workers or your manger if a situation gets out of control
- Use the traffic light system to assess your customers
27.Which of the following is not a standard drink?
- 12 ounces of beer with 8% alcohol
28.If a customer is served to the point of intoxication, when does the servers responsibility end?
- When the customer sobers up
29.Which of the following is an effective way of slowing down alcohol service?
- Passing the table less frequently
- Offer food, water, and non-alcoholic beverages
30.Which of the following can affect a persons BAC?
- Time between drinks
- Weight
- Sex
31.Kathy weighs 150lbs, and has consumed three standard drinks in two hours.
Her approximate BAC would be?
- 0.06
32.What are effective ways to monitor a customer’s alcohol consumptions?
- Use different glasses for alcoholic and non-alcoholic beverages
- Check the customer’s bill, if they’re running a tab
- Keep track of the number of drinks that your customer consumes
33.Alcohol is metabolized in the body at a set rate. For most people, that rate is?
- One standard drink an hour
34.This means alcohol is a :
-depressant
35.Employees working for a licensed establishment may be found civically liable for intoxicated customers who injure themselves or others. Which of the following is also true about civil liability?
- It involves a court finding of negligence or lack of Duty of Care.
36.Which of the following best describes civil liability?
- You could be sued for damages
37.You return from a break and notice that a table of customers to which you slowed service, has been given a fresh round of drinks. What should you have done before going on break?
- Let your manger and co-workers know you were slowing down service
38.After stop-service time, all alcohol must be cleared from tables within
- 45 mins
39.To be acceptable, ID must meet which of the following criteria?
- Issued by the government - Include the persons photo
- Include the persons date of birth
40.Who must be denied entry to a licenced establishment?
- Underage persons if stated in house policy
- Intoxicated persons
- Any customers arriving after the bar has reached legal limit capacity
- A customer that was ejected earlier that day
41.Which of the following is true about people with a high tolerance for alcohol?
- Their BAC rises more slowly compared to other people. [Show Less]