NAHQ CPHQ Practice Exam (New 2023/
2024 Update) Questions and Verified
Answers| 100% Correct| Grade A
QUESTION
The separate services of pharmacy
... [Show More] and nursing are having difficulty developing an action plan
for med errors. Pharmacy services states that nursing services causes the majority of the
problems related to errors, while nursing services states the opposite. What is the quality
professional's role in resolving this problem?
a. Provide them with directives on how to solve the problem
b. Facilitate discussion between the groups to enable them to assume ownership of their portions
of the problem
c. Assign the task to an uninvolved manager
d. Refer the problem to the facility-wide quality council
Answer:
b. Facilitate discussion between the groups to enable them to assume ownership of their portions
of the problem
QUESTION
Which of the following best demonstrates the use of the PDCA performance improvement
model?
a. Prioritize opportunities for improvement, pilot the improvement, compare pre- and postimplementation
data,
and
rollout
to the
entire
organization
b.
Review
current
practice,
form
a multidisciplinary
committee,
schedule
a
meeting
to develop
a
plan,
and
determine
actions
to
be
taken
c.
Identify
a
problem,
implement
change,
educate
staff
about
the
change,
and
rewrite
policies
and
procedures
to augment
the
change
d.
Collect
baseline
data,
form
a
committee
to develop
the plan,
validate
audit
data,
and
formalize
the
change
Answer:
a.
Prioritize
opportunities
for
improvement,
pilot
the
improvement,
compare
pre-
and
postimplementation
data,
and
rollout
to the
entire
organization
QUESTION
Which of the following is the best way to determine if a quality improvement initiative is
successful?
a. Conduct a retrospective review
b. Survey patients and customers
c. Present findings to the Quality Council
d. Compare outcomes with pre-established goals
Answer:
d. Compare outcomes with pre-established goals
QUESTION
Team building goals for a first meeting should include all of the following EXCEPT:
a. Getting to know one another
b. Learning to work as a team
c. Setting meeting ground rules
d. Evaluating the project
Answer:
d. Evaluating the project
QUESTION
An organization's data demonstrate an increase in the number of patient falls. A healthcare
quality professional should recommend:
a. Revising the fall-risk assessment tool
b. Convening a focus group of medical staff to discuss fall risks
c. Increasing staff on weekends and nights
d. Sharing the data with the staff to provide feedback
Answer:
d. Sharing the data with the staff to provide feedback
QUESTION
The best way to facilitate change in healthcare organization is to:
a. Communicate through group meetings
b. Involve individuals directly affected by the change
c. Arrange presentations by senior leaders
d. Communicate through a group email
Answer:
b. Involve individuals directly affected by the change
QUESTION
In evaluating long wait times, a quality professional can best demonstrate components related to
staffing, methods, measures, materials, and equipment by using:
a. Ishikawa diagram
b. Pie chart
c. Run chart
d. Histogram
Answer:
a. Ishikawa diagram
QUESTION
Which of the following demonstrates a true statistical increase in a run chart? [Show Less]