CPHQ Exam (New 2023/ 2024 Update)
Questions and Verified Answers| 100%
Correct| Graded A
QUESTION
In the process of strategic planning, an
... [Show More] organization makes decisions about the future. A basic
component of the planning process is to
A. develop contractual relationships to enhance market share.
B. contract with a consulting firm to assist with the planning process.
C. determine organizational profitability during the most recent fiscal year.
D. examine both internal and external environments.
Answer:
D. examine both internal and external environments.
Includes an examination of internal strength and weaknesses, and external opportunities and
threats.
QUESTION
A healthcare entity initiating re-structuring must consider the impact on staff to ensure the
greatest opportunity for success by
A. defining the concepts of re-structuring to the staff and the community.
B. planning carefully, communicating openly, and leading effectively.
C. developing policies to assist in the change process so that fear will be minimized.
D. selecting a consultant, conducting a needs assessment, and analyzing results.
Answer:
B. planning carefully, communicating openly, and leading effectively.
these actions promote transparency and trust through communication and leadership.
QUESTION
A hospital-wide medical record audit on documentation has been completed. The following
table shows the compliance rate of documentation: 1st Qtr (Q1) & 2nd Qtr (Q2)
Surgical "time-outs" performed: Q1 = 90% Q2 = 95%
Communication of critical results: Q1= 91% Q2= 95%
Pain score used: Q1= 50% Q2= 60%
Initial patient assessment performed: Q1= 52% Q2= 45%
Which of the following is the next step?
A. Benchmark the compliance rates against another facility.
B. Conduct training regarding pain score.
C. Give data feedback on physician signature to the units.
D. Conduct a focused review on the patient assessment process.
Answer:
D. Conduct a focused review on the patient assessment process.
(A focused review of the patient assessment process should be prioritized because of low
performance and decreased performance from Q1 to Q2.)
QUESTION
The best way to evaluate the effectiveness of performance improvement training is through
A. observed behavioral changes.
B. self-assessments.
C. participants' feedback.
D. post-test results.
Answer:
A. observed behavioral changes.
QUESTION
A physician who has a high inpatient mortality rate compared to others in a facility should first
be
A. counseled by the department chairperson.
B. reviewed by the credentialing committee.
C. suspended in the interest of patient safety.
D. evaluated via a more in-depth review of cases.
Answer:
D. evaluated via a more in-depth review of cases.
QUESTION
Medication reconciliation is a process intended to
A. identify and resolve discrepancies.
B. investigate formulary discrepancies.
C. increase use of electronic medication administration.
D. improve efficiency of medication administration.
Answer:
A. identify and resolve discrepancies.
the definition of medication reconciliation is a process of identifying the most accurate list of all
medications by comparing the medical record to an external list of medications.
QUESTION
One aspect of a quality process that integrates with risk management is the review and
evaluation of
A. adverse drug events.
B. encounter data.
C. case-mix analysis reports.
D. accreditation survey reports
Answer:
A. adverse drug events.
Risk management has a role related to incident reporting.
QUESTION
A new quality director has reviewed the information related to the Quality Council minutes, and
notes the following: - The council meets quarterly. Meetings last approximately 2 hours. - The
council roster
includes all clinical department managers and the quality director. Attendance ranges from 4560%.
-
The
primary
role
of
the
council
is to
receive
department
quality
reports,
which
are
then [Show Less]