NAHQ CPHQ Exam (New 2023/ 2024
Update) Questions and Verified Answers with
Rationales| 100% Correct| Grade A
QUESTION
An emergency department
... [Show More] tracks wait times from patient arrival to physician assessment. Data
are reported using a run chart. Which of the following demonstrates a true statistical increase in
treatment delays?
A. 6 consecutive ascending data points
B. 7 consecutive descending data points
C. a zigzag pattern of 10 data points
D. data points close to the mean line
Answer:
RATIONALES:
A. A true statistical increase is indicated by 6 consecutive ascending data points.
B. Descending data points do not indicate an increase in this particular case.
C. A zigzag pattern of data points demonstrates variability in the data.
D. Data points close to the mean demonstrate minimal variation in the data.
QUESTION
Which of the following are essential functions of an infection control program?
A. risk management and surveillance
B. prevention and education
C. surveillance and prevention
D. patient safety and risk management
Answer:
RATIONALES:
A. Risk management is not an essential function of an infection control program.
B. Education is a component of prevention, but is not an essential function of an infection control
program by itself.
C. Two principal functions of infection control are surveillance and prevention.
D. Patient safety and risk management are not essential functions of an infection control
program.
QUESTION
A surgery department's monthly case review revealed 10 records meeting criteria and six
additional records that did not meet the criteria. In calculating the incidence rate, the
denominator is
A. 4.
B. 6.
C. 10.
D. 16.
Answer:
RATIONALES:
A. See explanation D. B. See explanation D. C. See explanation D. D. The denominator is the
total of all of the medical records, which equals 16.
QUESTION
The concept of organizational liability is most important to the field of healthcare quality
because it holds the organization responsible for
A. maintaining confidentiality of all documents.
B. requiring physicians to carry adequate malpractice insurance.
C. maintaining a process to identify deficiencies in the provision of care.
D. ensuring that peer review physicians have no conflict of interest in cases being reviewed.
Answer:
RATIONALES:
A. Confidentiality of all documents is not the most important part of organizational liability.
B. Carrying adequate malpractice insurance is usually required, but is not the most important
aspect.
C. Maintaining quality of care is the ultimate responsibility of the governing body of an
organization.
D. Conducting unbiased peer reviews is a process that helps identify deficiencies in care.
QUESTION
A root cause analysis revealed a patient in an acute psychiatric unit committed suicide by
hanging himself with his shoelaces. To prevent this from occurring again, the most appropriate
action is to institute
A. patient checks every 15 minutes.
B. a policy allowing only non-laced shoes.
C. a -hour video monitoring system.
D. a buddy system for the patients.
Answer:
RATIONALES:
A. Checking patients every 15 minutes may not prevent suicide.
B. This policy eliminates the object that was used to commit suicide and creates a safer
environment.
C. A monitoring system may not prevent suicide.
D. A buddy system may not prevent suicide.
QUESTION
Patient satisfaction scores for a community hospital demonstrate multiple areas for
improvement including a need to improve attractiveness of the facility, responsiveness to patient
needs, and physician and nursing communication. Based on these results, which of the following
should the healthcare quality professional also expect to find?
A. administration prioritizing and leading units to achieve organizational goals
B. unit managers who openly discuss patient satisfaction scores
C. units operating independently with little communication between units
D. employee satisfaction scores in the 80th percentile compared to other peer organizations
Answer:
RATIONALES:
A. Based on the information provided, leadership may not have prioritized these issues to
achieve organizational goals.
B. There is not enough information provided to determine if managers are discussing patient
satisfaction scores.
C. Responsiveness to patient needs requires effective communication between multiple units as
well as staff.
D. Employee satisfaction does not necessarily correlate with these patient satisfaction scores.
QUESTION
A team approach to problem solving is most useful when
A. the organization's goals are unclear.
B. diverse areas of expertise are required.
C. communication challenges exist.
D. there are ample resources within the organization.
Answer:
RATIONALES:
A. It is leadership's responsibility, not th [Show Less]