management
___ is the process of leading and directing all or part of an organization through the deployment and manipulation of
... [Show More] resources
leadership
___ is the process in which the leader influences or inspires others toward goal achievement
leadership and management
Integration of both ___ and ___ is critical to long-term viability of today's health-care organizations. Applying what is needed in a given situation to improve performance
-Leaders
-managers
"___ are people who do the right thing; ___ are people who do things right" Warren Bennis & Burt Nanus (1985)
management
___ involves the organization and coordination of the activities of a business in order to achieve defined objectives
ex. Planning, organizing & staffing, leading and controlling actions to achieve goals
priorities
Daily activities of managers are diverse, fast-paced, and full of interruptions. Ability to set ___, make decisions and interact with others is KEY
-Information processing roles
-Interpersonal roles
-Decisional roles
what are 3 roles of a manager but are not limited too?
Information processing roles
___ is a role of a manager that involves: monitor, disseminator and spokesperson of information
Ex. in charge of getting information and giving out information
Interpersonal roles
___ is a role of a manager that involves: figurehead, leaders and liaison to manage relationships with people
Ex. Human Resources
Decisional roles
___ is a role of a manager that involves: entrepreneur, disturbance handler, allocator of resources, and negotiator with regards to decision-making
-Human resources (nurses, lab techs, etc)
-Financial resources (reimbursement)
-Physical resources (hospital, computers, supplies)
-Information resources (interpreting software, access to EBP books, etc)
what are the 4 types of resources to accomplish nurse manager's purpose
Leadership
•Guiding vision, passion, integrity (Bennis & Nanus)
•Intelligence, self-confidence, DETERMINATION, integrity & sociability (Stodgill)
•Visionary, enthusiastic, supportive
•Knowledgeable, high standards & expectations
•Demonstrate power and status
•Visible and responsible, communicate openly
•Demonstrate caring, trustworthiness & flexibility
•DRIVE, desire to lead, honesty, integrity, self-confidence, cognitive ability, and knowledge of the business
these are characteristics of ___
honest
"The world is moved not only by the mighty shoves of heroes, but also by the aggregate of the tiny pushes of each ___ worker." — Helen Keller
leadership
-Maximize effectiveness
-Create change
-Risk taking
-Empower others
-Motivate
-Inspire & align others
-Vision
-Accountable to organization
these are characteristics of ___
management
-Control complexity
-Bring order & consistency
-Predictable
-Planning & organizing
-Budget & Staffing
-Problem solving
-Accountable to team
-Accountable to units
these are characteristics of ___
-Management
-leadership
"___ is efficiency in climbing the ladder of success; ___ determines whether the ladder is leaning against the right wall."— Stephen R. Covey
behaviors
-Treats employees as unique individuals
-Inspires and stimulates critical thinking
-Assists with adapting to change
-Is visible and flexible
-Offers guidance, assistance, and feedback
-Communicate vision, establishes trust, empowers others
-Motivates employees to achieve goals
these are ___ of integrated leader-managers
qualities
-Effective communicator
-Promotes interprofessional collaboration
-Credible
-Critical thinking
-Initiator of action
-Risk taker
-Persuasive and influences employees
these are ___ of integrated leader-managers
traits
•Think long-term
•Think bigger picture (organization wide)
•Influences others beyond own group
•Emphasize vision, values, and motivation
•Politically astute (see how politics work, power)
•Embrace change and renewal
these are ___ of integrated leader-managers role
-Executive/top level
-Mid-level
-First level
How managers spend their time on particular roles or functions varies by the level of their positions in the organizations. what are the 3 levels of management?
Frontline manager or first level
-Charge Nurse
-Team Leader
-Case Manager
-Client Care Coordinator
-Primary Care Nurse
these are examples of which level of management?
Frontline manager or first level
___ supervises those involved with the delivery of client care; day to day activities
Frontline manager or first level
___ are responsible for coordinating activity of all staff who provide client care and supervise team members during the manager's period of accountability (assigned shift)
Middle Management
-Unit Manager/Director
-Nursing (House) Supervisor
-Coordinators
these are examples of which level of management?
middle management
___ responsibilities include supervising staff, preparing budgets, preparing work schedules, writing and implementing policies that guide client care and unit operations, and maintaining quality of client services. They also integrate day to day operations with organizational goals, strategic planning, and policy making
hires, fires and evaluates
Middle Management analyzes, appraises and interprets performance (they are responsible for the ___, ___, and ___). They are also accountable for quality patient care
graduate degree
what level of education is typically needed for middle management?
24
In larger institutions- Middle management can be responsible for multiple nurse managers/units with ___-hour responsibility
24 hour responsibility
what is the biggest difference between first level management and middle level management?
Executive (upper/top) Nursing Management
-Chief Nursing Officer (CNO)
-Chief Nursing Executive (CNE)
-Director of Nursing (DON)
these are examples of which level of management?
Executive (upper/top) Nursing Management
___ supervises numerous departments and works closely with the administrative/executive team of the organization
establishing
Executive (upper/top) Nursing Management involved in ___ organizational goals and strategic planning with key stakeholders
final
Executive (upper/top) Nursing Management ensures client care is consistent with the objectives, goals, philosophy and vision or the organization. They are able to set organizational goals, values, etc and are the ones who make the ___ decision
Strategic Management
___ emphasizes fit or alignment between the organization's strategy, external environment, and internal structure and capability
Strategic Management
___ links quality improvement efforts to core strategies and capabilities of the organization to meet organizational needs
-Scientific Management
-Bureaucratic Management
-Fayol's Management Functions
-Human Relations Management
what are the 4 types of Management Theories
Fredrick Taylor
___ is the father of scientific management
Scientific Management
___ involved the use of the scientific method to maximize productivity
competency
with Scientific Management, workers hired, trained, and promoted based on ___ and abilities
production
with Scientific Management, workers are externally motivated and reimbursed by level of ___
the drive comes from external sources (such as money). Get paid based on level of production
assembly line
what is an examples of Scientific Management?
Max Weber
___ is the father of Bureaucratic Management
Bureaucratic Management
___ involved hierarchical superior-subordinate communication transmitted from top to bottom via clear chain of command
Bureaucratic Management
___ relies on organizational policies and procedures for decision making. Believes that individuals are motivated by external sources
Merit/skill
(how good of a job your doing)
with Bureaucratic Management, ___ as basis for promotion and reward
Bureaucratic Management
•Hierarchical superior-subordinate communication transmitted from top to bottom via clear chain of command
•Relies on organizational policies and procedures for decision making
•Believes that individuals are motivated by external sources
•Merit/skill as basis for promotion and reward
•Uses rules and regulations
•Focuses on technical competence
these are characteristics of ___ [Show Less]