What are all of the financial (money) and nonfinancial (nonmoney) payments and rewards given to employees in return for the work they
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Compensation
How can a manager improve on their ability to conduct meetings?
Obtain feedback through evaluation
What is a slip, fall, or other mishap involving injury or the potential for injury, even when no injuries are visible and the persons involved say they are unhurt?
Accident
What is the purpose for which employees would need to verify their emergency contact or address information upon termination?
Employers will be required to send copies of W-2 tax forms
Employers who use the tip credit provision under the Fair Labor Standards Act (FLSA) must
ensure that total wages meet the minimum wage.
What is an easy method that improves employee functioning?
Constructive feedback through interpersonal communication
Having members of the server staff meet as a team to select the new server uniform will take longer than if the manager simply made a choice. There also may be disagreements and personality conflicts. How could the manager facilitate the process to minimize these pitfalls?
Train in how to conduct meetings and stay focused on goals
Which team management challenge might a seasonal business that primarily employs changing student staff each year encounter?
Effectiveness due to high turnover
What is the purpose of developing a media policy?
Guide interactions about establishment's response to emergency
What are factors that make employees act in ways that help them reach personal goals?
Incentives
The first three of the four steps for reaching goals are developing, implementing, and evaluating the plan. What is the final step?
Applying results
When conducting a SWOT analysis, questions such as "What does our establishment do well?" "What additional resources do we have access to?" "What do we do better than our competition?" and "What do we do that exceeds customer expectations?" aim to identify which SWOT focus?
Strengths
During the analysis of exit interview results, a popular restaurant learns that more than 50% of employees leaving are members of minority groups. The restaurant's next step should be to
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Internal and external information is collected in the planning process. What must be done with that data
Analyze what impact it may have on the operation
A multilevel ocean front restaurant is very busy during tourist season. The bus staff keeps busy cleaning, sanitizing, and resetting departing tables. They are good about letting the bus team know what stage each table is at. In the meantime, the host stand is frustrated. They cannot visually see when tables are ready to be set and rely on word from the bus staff, which is slow in coming. Guests are left waiting. What is the term for the failure to maintain a positive work environment that the management is allowing to continue through the actions of the bus staff?
Departmental silos
Who is responsible for communicating the employees' status for COBRA, ERISA, and HIPAA?
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Observing and following up on routine tasks demonstrates which step of the four-step training method?
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What is the term used for a pay increase that is related to the index developed by the U.S. Bureau of Labor Statistics that reflects changes in the costs of items such as food, housing, and transportation to the average consumer?
Cost of living (COL)
Putting members of the front and back of the house together to work on systems issues that have hindered food and service quality illustrates which of the benefits of the teamwork?
Opening communication channels by breaking down barriers that have existed between departments or groups
What would be the reason for employees not contacting a manager on their day off when an operational problem arises?
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What is the purpose of a job performance score sheet in the determination of pay increase?
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What is the basic management activity that involves recruiting new workers, selecting the most qualified, making an offer, and orienting and training new employees?
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By legal definition, sexual harassment in the workplace is behavior that is considered offensive and unwelcome as determined by the
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What is the basic management activity that involves determining the extent to which the organization is keeping on track in the task of achieving its goals?
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Legally, OSHA requires
Notification of employees blood-borne illnesses
The banquet department at an operation that specializes in large parties has decided to step up their game in order to better compete with other caterers and event venues. Management is performing task analyses of every position in the operation. What will the first step be for each position?
Task list
What is the process of assigning authority to employees to do work that a manager at a higher organizational level would otherwise do?
Delegation
For team members, the most important quality in a supervisor is
integrity.
What types of meetings share communication such as project reports and updates or are used for orientation or training?
Information
What are procedures to follow the manufacturer's instructions about how to keep equipment in good working order?
Preventative maintenance
An employee finds that she or he does not terribly regret returning from a family vacation. There is anticipation of returning to "the gang" of the day shift and catching up on what has taken place during the absence. Which level of Maslow's Hierarchy seems to be met on the job?
Safety
The banquet department at an operation specializing in large parties has received complaints from wedding clients that servers have botched the cutting and serving of the wedding cake. The manager has decided to do a task analysis. What part of this process would be most useful when training a server how to properly serve wedding cake?
Task breakdown
What are the abilities that set apart the best managers from merely good managers?
Ability to deal with unexpected problems
All kitchen employees and front of house shift leaders are required to have current ServSafe Food certification. Bartenders and servers must have ServSafe Alcohol certification. How will the manager be certain that they do?
Employee personnel records
There have been issues regarding closing duties that have not been performed in the dining room at the end of the shift. The conflict appears to center upon which of two servers is responsible for doing the work. The manager has asked the servers to discuss this issue and reach an agreement. Which of the conflict resolution strategies is being employed?
Negotiation
Susi is a chef with an associate's degree from an accredited culinary program. In addition, she has significant industry experience. Most recently, she has been working in Manhattan in a well-known restaurant. She has been offered a job at a fine dining establishment in Pawley's Island, SC. Which facts affecting compensation might weigh most heavily in the offer?
Knowledge and skills required
What is the organizing principle that states that each staff member should have only one boss?
Unity of command
Who is responsible for employee development?
Shared between employer and employee, as both benefit
Which interview question IS allowed by federal regulations?
What is your current place of residence?
How is harassment defined?
Victim determines what is offensive or unwelcome
A manager negatively affects motivation when he or she
disciplines an employee in front of others.
What is the process that can be defined as using what you have to do what you want to do?
Management
What is the monetary compensation for employees who are paid based on the number of hours they work?
Wages
In reference to goal setting, what is the name of standards by which something can be measured or judged?
Benchmarks
Which is an example of a critical incident that would be recorded in the manager's communication log?
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What sorts of problems are avoided by writing goals that are SMART?
Unrealistic, unclear, not measurable, or not related to the mission or vision
What quality is described as the ability to inspire and motivate employees to act in ways that are in line with the vision of an organization and that help to accomplish its goals?
Leadership
Employee involvement adds value to
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Which federal act gives workers who lose health benefits the right to continue health benefits for a limited period?
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A group of host employees who work at a large trendy restaurant have been selected to make suggestions for improvement of the reservation, wait, and seating process for the popular and crowded Sunday brunch that has become problematic and therefore a point of complaint for guests. What sort of team is this?
Problem-solving team
Are there methods that managers can use to process telephone messages?
Yes; guest quality concerns, financial, community officials such as health department and top management typically are highest priority
Posting a notice about laws prohibiting discrimination is a requirement of the
Equal Employment Opportunity Commission (EEOC).
Why is it critically important for the meeting planner to identify the business objectives to be accomplished at the meeting?
They will drive the rest of the planning process, beginning with the type of meeting needed to accomplish them
What is a statement of goals and activities to be addressed over a 12-month period that is used to move the operation toward its mission?
Business Plan
Which effective team goal is it when teams get updates on progress, learn about tools to support tasks, and communicate with other employees and teams?
Information
What are guiding principles with lasting value that effective leaders use to set the professional tone of conduct in their operations?
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One reason an employer would provide front-of-the-house uniforms is to
ensure a positive customer impression
Which effective team goal is it when team members develop plans and procedures, understand tasks and each member's responsibilities, and identify business needs, processes, and resources?
Work-related
In an employee development plan, an employee may need to spend personal time away from work to complete some learning activity. What will this require of the employee?
Commitment
When is the appropriate time to celebrate the success of the team and its members?
Debrief meeting [Show Less]