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ServSafe Alcohol Practice Exam, questions and answers |100% correct
Which behavior is a sign that a guest is experiencing impaired motor coordination? A. Becoming drowsy B. Swaying C. Making rude comments D. Having tr... [Show More] ouble concentrating B. Swaying True or False: Is a birth certificate an acceptable form of ID? False Which situation best describes dram shop liability? A. A manager is fined for allowing the sale of drugs on the premises. B. A server is fined by the liquor authority for serving alcohol to a minor. C. A bartender is given jail time for serving a guest who appeared intoxicated. D. A person sues the bartender who served the intoxicated guest who injured him. D. A person sues the bartender who served the intoxicated guest who injured him. Calculate the number of drinks in 3 ounces of 80-proof vodka on the rocks. A. 2 B. 3 C. 4 D. 1 A. 2 Which can be counted as one drink? A. 20-ounce beer B. 6-ounce glass of wine C. 2 ounces of 80-proof liquor D. 1 ounce of 100-proof liquor D. 1 ounce of 100-proof liquor Which of the following removes a large amount of alcohol from the body? A. Breathing B. Drinking coffee C. Taking a cold shower D. Exercising E. Urinating F. Passing of time F. Passing of time Estimate the B.A.C. of a 160-pound man who drank five 12-ounce beers in one hour. A. 0.101 B. 0.1 C. 0.99 D. 0.12 A. 0.101 Which is a criminal violation related to the sale and service of alcohol? A. Serving alcohol to a minor B. Failing to fill out an incident report C. Firing a server who overserved a guest D. Refusing to serve a guest who arrived intoxicated A. Serving alcohol to a minor Which feature is used by states to indicate that an ID belongs to a minor? A. Placing the words "Secure," "Genuine," or "Valid" on the ID B. Issuing the ID in a vertical format C. Removing the minor's signature from the ID D. Placing pictures of "keys" on the ID B. Issuing the ID in a vertical format When stopping service to a guest, you should: A. tell the guest that he or she has had enough. B. ask the guest's companion(s) to help you stop service. C. have a backup person stand next to you as you tell the guest. D. give the guest another drink if it will prevent a confrontation. B. ask the guest's companion(s) to help you stop service. True or False: It is appropriate to stop serving to a guest by saying, "This is the last drink I can serve you this evening." False A vodka on the rocks containing 3 ounces of 80-proof vodka should be counted as ___ drink(s). A. 1 B. 2 C. 3 D. 4 B. 2 True or False: It is appropriate to stop serving to a guest by saying, "I'm not sure you can make it home, so I really can't serve you another drink." False True or False: It is appropriate to stop serving to a guest by saying, "You're not getting another drink because I think you're intoxicated." False When handling a fight, when should you call the police? A. After separating the guests who are fighting B. After calming down the guests who are fighting C. After physically restraining the guests who are fighting D. As soon as your safety or the safety of guests is at risk D. As soon as your safety or the safety of guests is at risk True or False: It is appropriate to stop serving to a guest by saying, "I guess I can serve you another beer, but this will have to be the last one." False If a guest is intoxicated when arriving at the establishment, A. ask the guest to leave. B. physically restrain the guest. C. forcibly take the guest's car keys. D. refuse entry to the establishment. D. refuse entry to the establishment. Which form of ID is acceptable for verifying a guest's age? A. School ID B. Passport C. Birth certificate D. Voter registration card B. Passport True or False: All guests must be 21-years-old to purchase alcohol. True State or municipal liquor authorities can issue citations for A. drunk driving. B. serving a pregnant woman. C. serving alcohol to a minor. D. fighting in the establishment. C. serving alcohol to a minor. True or False: It is illegal to serve alcohol to a pregnant woman. False Which statement should be avoided when stopping service to a guest? A. You've had enough. B. I just want to make sure you get home OK. C. It's against the law for me to serve you any more alcohol. D. Our company policy does not allow me to serve you any more alcohol. A. You've had enough. Select the ID(s) that are fake. A. 1 B. 2 C. 3 A. 1 and C. 3 A guest has consumed three 12-ounce beers in an hour. How many drinks have built up in the guest's bloodstream? A. 0 B. 1 C. 2 D. 3 C. 2 Suppose today is December 15, 2009. Select the guest(s) who is/are old enough to be served alcohol based on these birth dates. A. Born on September 19, 1987. B. Born on March 13, 1988. C. Born on December 25, 1988. D. Born on October 15, 1989. E. Born on December 15, 1990. A. Born on September 19, 1987. and B. Born on March 13, 1988. Which action can help prevent a guest from becoming intoxicated? A. Serving one drink at a time B. Offering bread or other carbohydrates C. Overpouring drinks D. Offering a guest approaching intoxication a beer instead of a martini A. Serving one drink at a time Estimate the B.A.C. of a 100-pound woman who drank three 5-ounce glasses of wine in one hour. A. 0.119 B. 0.121 C. 0.117 D. 0.1 A. 0.119 What is the best type of food to help prevent intoxication? A. Salty food B. Carbohydrates C. Sugars D. Fatty food D. Fatty food True or False: A guest who switches to larger or stronger drinks may be intoxicated. True True or False: The state liquor authority can suspend an establishment's liquor license for allowing a minor to enter the establishment with a fake ID. True True or False: You may be charged with a crime simply for serving a guest who appears to be intoxicated. True True or False: A guest who appears nervous while you are reviewing his or her ID may be a minor. True True or False: It is appropriate to stop serving to a guest by saying, "I'm sorry, but it is against the law for me to serve you any more alcohol." True True or False: It is appropriate to stop serving to a guest by saying, "Sir, I am going to have to stop serving your friend. Can you make that drink your last drink and see that he gets home safely?" True Which situation requires you to fill out an incident report? A. A guest stumbles when getting out of his chair. B. A guest complains about the strength of his first drink. C. A guest has presented a fake ID, which was confiscated. D. A guest is rude to a server after waiting too long for a drink. C. A guest has presented a fake ID, which was confiscated. True or False: Dram shop laws protect the server from being sued in the event that an intoxicated guest injures another individual. False True or False: When stopping alcohol service to a guest, the backup person should stand as close to the guest as possible. False Calculate the number of drinks in a 12-ounce beer and a shot of 100-proof whiskey. A. 2 B. 1 C. 3 D. 4 A. 2 True or False: You should physically restrain a violent guest so he or she does not cause injury. False True or False: IDs containing the words "Official," "Authentic," or "Secure" are not genuine. True True or False: Drink for drink, a lean guest will have a higher B.A.C. than a guest with a large amount of body fat. False True or False: In order for an ID to be valid it must have a state seal. False True or False: An ID with a split lamination is invalid. True True or False: It is appropriate to stop serving to a guest by saying, "I'm sorry, but I don't feel comfortable serving you another drink. How about a soda or a cup of coffee instead?" True Which of the following food items are best for preventing intoxication? A. Bread B. Pizza C. Potato chips D. Cheese sticks E. Chili F. Onion rings G. Pretzels H. Peanuts I. Fried calamari J. Chicken wings B. Pizza D. Cheese sticks E. Chili F. Onion rings I. Fried calamari J. Chicken wings You witness a drug transaction on the premises. You should A. call the police. B. ignore the situation to prevent a possible confrontation. C. do nothing if the transaction occurred outside the building. D. warn the offenders that you are going to inform your manager. A. call the police. [Show Less]
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Servsafe Alcohol Practice Exam Q&A, questions and answers 100% correct
Which is an acceptable form of identification? Passport What feature is added to a minor ID in most states to indicate that it was issued to a pers... [Show More] on younger than 21? A vertical format Other than being intact and current, what other features must an ID have in order to be valid? Birth date, photo, and signature What feature is often added to IDs to keep them secure? Ultraviolet text and features What should you do if you have checked a guest's ID and are still not sure if she is old enough to drink? Ask for a second valid ID. What is the purpose of an ID reader? To display information from bar codes or magnetic stripes. A guest has a birthday of January 1, 1998. In what year do they turn 21? 2019 An ID with a raised photo is an example of an ID issued to someone under the age of 21. Which is true in relation to criminal and civil liability? Criminal liability is being held responsible for committing a crime, while civil liability is being responsible for payment of damages. Civil penalties may include which of the following? Payment of damages What do dram shop laws allow a person injured by an intoxicated guest to do? Sue the bartender who served the intoxicated guest, the business, and the business owner How old must a person be to purchase alcohol in most states? 21 years old It is against the law in most states to drive with what Blood Alcohol Content (BAC)? .08 or higher Which is true about liquor laws? Municipal liquor laws can be stricter than state liquor laws What is the best thing to do when liquor authorities enter your establishment? Notify your manager. What action should be taken if you see a guest pass a drink to an underage person? Stop service and remove the alcohol. Most of the alcohol that a person drinks is absorbed into the bloodstream from which organ? Small intestine The liver breaks down alcohol in the body at what rate? 1 drink per hour All other factors being the same, who's BAC would be highest after drinking a 12-ounce beer? Woman, aged 60 A guest arrived at a bar at 12:00 p.m. By 2:00 p.m., he had consumed 4 12-ounce beers. How many drinks remain in the guest's body at 2:00 p.m.? 2 Which will result in a reduction of alcohol in a person's bloodstream and help them sober up? Passage of time Two men of equal height drank 3 shots of 80-proof whiskey in 1 hour. One man was overweight and the other had an athletic build. Which man will have the higher BAC? The overweight man What is the percentage of alcohol in an 80-proof bottle of vodka? 40% How many drinks are in a 3-ounce glass of 80-proof vodka? 2 How many drinks are in a 2-ounce glass of 100-proof whiskey? 2 A person who is complaining about the strength of a drink after drinking others of the same strength is demonstrating what sign of intoxication? Impaired judgment A person who is losing their train of thought is demonstrating what sign of intoxication? Slowed reaction time What is the best type of food to serve to a guest to help prevent intoxication? Food high in fat When must you stop serving alcohol to guests? When they look or act intoxicated What is the first thing you should do before stopping service to a guest? Alert a backup. What should you say to a guest when stopping service? "Sorry sir, but I'm not able to serve you any more alcohol this evening." A guest who appeared very shy upon arrival at the establishment, is now acting very friendly and overly flirty. Which sign of intoxication is this guest exhibiting? Relaxed inhibitions Which behavior is a sign that a guest is experiencing impaired judgment? Drinking faster A recipe for a margarita includes 2 ounces of 80-proof tequila, and 1 ounce of 80-proof Grand Marnier. How many standard drinks does this recipe contain? 2 When is the best time to inform a guest that you have to stop alcohol service? When the person tries to order another drink What is one thing you should do if a fight happens? Move other guests away from the fight. What should you do if a guest is intoxicated when he arrives at your establishment? Do not serve him alcohol. Three visibly intoxicated men order beer, and their designated driver orders a soft drink. What action must the server take? Inform the party that they will not be served any more alcohol. Which should be avoided when telling people that you have to stop service? Using "you" statements [Show Less]
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ServSafe Alcohol Test questions and answers latest updated and verified
being held responsible for committing a crime. criminal liability being held responsible for payment of damages for injuring a person or doing noth... [Show More] ing to prevent an injury civil liability T/F: Servers can't be held criminally liable for violating alcohol service laws False T/F: Servers can be sued and forced to pay damages if their actions or lack of care while serving alcohol leads to an injury. True laws that allow an establishment's owners and employees to be sued by someone injured by a guest who had been drinking alcohol at the establishment-LOOK OVER PAGE 1-4! dram shop laws state or municipal agency that enforces alcohol regulations and licensing laws liquor authority city, town, country, or village municipality have legal responsibilities liable law suits, fines, closure of your establishment, criminal charges, imprisonment if liquor laws are broken, what can happen? serve alcohol to a minor, serve a guest who is or appears to be intoxicated, possesses, sells, or allows the sale of drugs on the premises most states will hold you criminally liable if... probation, fined, or jail time what happens if you are found criminally liable enforcing alcohol laws, issuing and monitoring liquor licenses, issuing citations for violations, holding hearings for violators of the liquor code responsibilities of the Alcoholic Beverage Control or Liquor Control Commission selling liquor to a minor, failing to check the ID of a guest who appears to be underage, allowing a minor to enter the establishment with a fake ID, serving a guest who is or appears to be intoxicated, discriminating against guests due to race, gender, age, or sexual orientation, or selling or serving alcohol when it is not permitted the liquor authority can issue citations for: 21. some states allow parent/guardian to buy alcohol and serve to minor legal age to drink 21 however, it varies. another note card legal age to serve some underage servers can: bring alcohol to the table but not to pour it, take the order and payment for the drink, but not to serve the order, or serve alcohol if they have applied for permission from the liquor authority. how does the age to serve vary it is illegal to deny alcohol service to a woman because she is pregnant-gender discrimination illegal to serve a pregnant guest? amount of alcohol that has been absorbed into the bloodstream. it is stated as a percentage blood alcohol content (BAC) organ from which most alcohol is absorbed into the bloodstream small intestine organ responsible for breaking down alcohol in the body. It does this at a rate of one drink per hour liver ability to deal with the effects of alcohol without showing signs tolerance measure of a liquor's strength. the percentage of alcohol in liquor can be determined by dividing the proof in half proof 1. mouth-a small amount of alcohol is absorbed into the bloodstream from here. 2. stomach-some alcohol is absorbed into the bloodstream through the stomach wall. 3. small intestine-most of the alcohol is absorbed into the bloodstream from here. 4. throughout the body-once in the bloodstream, alcohol travels quickly throughout the body. It will reach the brain in minutes. steps that alcohol goes through in the body amount of alcohol in bloodstream BAC there is about one drop of alcohol for every 1,000 drops of blood in the bloodstream A BAC of .10 means... .08 What is the BAC limit in all 50 states? coma or death A BAC of .30 or higher can lead to one drink per hour how fast does the liver break down alcohol drinking rate and amount consumed, drink strength, body size, body fat, gender, age, emotional state, medications, food, and carbonation factors that affect a guest's BAC yes! Alcohol will continue to enter their bloodstreams can alcohol affect guests after they've stopped drinking? small people have less blood in their bodies to dilute alcohol why do smaller people have a higher BAC than a large person? T/F: A person with a large percentage of body fat will have a higher BAC than a lean person. True NO! this forces it to remain in the bloodstream until broken down by the liver. Alcohol can pass through muscle in a lean person and spread throughout the body. Does body fat absorb alcohol? Women because they have a higher percentage of body fat, have a smaller amount of a stomach enzyme that helps break down alcohol, and are typically smaller than men, and so have less blood in their bodies. Who will have a higher BAC: Men or women? Why? A younger person will have a higher BAC than a senior citizen False body fat typically increases with age and enzyme action tends to slow as a person gets older. Why do senior citizens have a higher BAC? An emotional guest will have a higher BAC than a guest who is calm True when a person is stressed, angry, or afraid, the body diverts blood to the muscles and away from the ____ and _____. This reduced blood flow slows the absorption of alcohol into the bloodstream. stomach and small intestine T/F: Guests who drink alcohol while taking medications or using illegal drugs can intensify the effects of alcohol or experience dangerous interactions. True T/F: A gues who has eaten will have a higher BAC than a guest who has not eaten False alcohol may pass more quickly from the stomach to the small intestine Rate of alcohol for someone who is dieting A guest who is drinking a carbonated drink will have a higher BAC than a guest whose drink is not carbonated True Carbonation may speed the rate at which alcohol passes through the stomach True 1. count the number of drinks you serve. 2. observe behavior two ways to asses a guest's level of intoxication how to find the amount of alcohol when given the proof Divide the proof by 2 1 drink of wine 5 oz 1 drink of beer 12 oz 1 drink of 80-proof liquor 1 1/2 oz 100-proof liquor 1 oz prior drinking, physical condition and emotional state, and consumption of food or medication factors that might affect the intoxication of the guest preventing people from saying or doing things that may be unacceptable to others. relaxed inhibitions overly friendly, unfriendly, depressed, or quiet, use foul language, become loud, make rude comments examples of relaxed inhibitions [Show Less]
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ServSafe Alcohol Practice Exam, questions answered 100% correct
Which of the following is true related to criminal and civil liability? A. Criminal and civil liability are the same thing. B. Both criminal and civil li... [Show More] ability can result in a prison sentence. C. Criminal liability applies to the employees of an establishment, while civil liability applies only to the actual owners. D. Criminal liability is being held responsible for committing a crime, while civil liability is being responsible for payment of damages. D. Criminal liability is being held responsible for committing a crime, while civil liability is being responsible for payment of damages. Criminal violations of alcohol-related law may result in which of the following? A. Civil liability B. Dram shop C. Payment of damages D. Prison sentence C. Payment of damages D. Prison sentence Civil penalties may include which of the following? A. Probation B. Fines C. Payment of damages D. Jail time C. Payment of damages. In a civil liability lawsuit, only payment of damages are rewarded. Fines and probation fall under the liquor authority. Jail time would come into to play for a criminal liability case. Which of the following is true about liquor laws? A. Municipal liquor laws can be stricter than state liquor laws. B. Obtaining a liquor license is the right of every operation. C. Violation of liquor laws will not result in an establishment losing its liquor license. D. Only the local liquor authority has the responsibility for monitoring and enforcing liquor laws A. Municipal liquor laws can be stricter than state liquor laws. D. Only the local liquor authority has the responsibility for monitoring and enforcing liquor laws. Local Liquor laws can only become stricter than the state liquor laws they will never be more lenient. What do dram shop laws allow a person injured by an intoxicated guest to do? A. Sue the business, but not the business owner. B. Sue the business, but not the bartender who served the intoxicated guest. C. Sue the bartender who served the intoxicated guest, but not the business owner. D. Sue the bartender who served the intoxicated guest, the business, and the business owner. D. Sue the bartender who served the intoxicated guest, the business, and the business owner. Dram shop laws also set caps on how much money can be rewarded in civil liability lawsuits. What is the best thing to do when liquor authorities enter your establishment? A. Notify your manager. B. Discreetly ask intoxicated guests to leave. C. Discontinue all alcohol service until the authorities leave. D. Find a coworker who will confirm to the authorities that you have not been serving minors. A. Notify your manager. How old must a person be to purchase alcohol in all 50 states? A. 18 years old B. 19 years old C. 20 years old D. 21 years old D. 21 years old The liquor authority can issue a citation to the owner and employees of an establishment for which violation? A. Confiscating a guest's ID B. Stopping service to a guest C. Failing to check the ID of a guest who appears underage D. Refusing alcohol service to a guest who was intoxicated upon arrival C. Failing to check the ID of a guest who appears underage Most of the alcohol that a person drinks is absorbed into the bloodstream from which organ? A. Liver B. Stomach C. Small intestine D. Brain C. Small intestine It is against the law in all fifty states to drive with what Blood Alcohol Content (BAC)? A. .03 or higher B. .05 or higher C. .06 or higher D. .08 or higher D. .08 or higher. A BAC of .30 or higher can lead to coma or death. The liver breaks down alcohol in the body at what rate? A. One drink per hour B. Two drinks per hour C. Three drinks per hour D. Four drinks per hour A. One drink per hour All other factors being the same, who's BAC would be highest after drinking a 12-ounce beer? A. Man, aged 25 B. Man, aged 60 C. Woman, aged 25 D. Woman, aged 60 D. Woman, aged 60 Women have a higher BAC than Men and an Older person will have a higher BAC than a Younger person. What is the percentage of alcohol in an 80-proof bottle of vodka? A. 10% B. 20% C. 30% D. 40% D. 40% How many drinks are in a two-ounce glass of 100-proof whiskey? A. 1 B. 2 C. 3 D. 4 B. 2 Because 1 Ounce of 100-proof alcohol is the equivalent of 1 drink, and this drink contains 2-ounces of 100-proof alcohol. How many drinks are in a three-ounce glass of 80-proof vodka? A. 1 B. 2 C. 3 D. 4 B. 2 Because 1.5-Ounces of 80-proof alcohol is the equivalent of 1 drink, and this drink contains 3-ounces of 80-proof alcohol. A person who is complaining about the strength of a drink after drinking others of the same strength is demonstrating what sign of intoxication? A. Relaxed inhibitions B. Impaired judgment C. Slowed reaction time D. Impaired motor coordination B. Impaired judgment A person who is losing their train of thought is demonstrating what sign of intoxication? A. Relaxed inhibitions. B. Impaired judgment. C. Slowed reaction time. D. Impaired motor coordination. C. Slowed reaction time. What is the best type of food to serve to a guest to help prevent intoxication? A. Salty food items B. Food high in fat C. Food high in sugar D. Food high in carbohydrates B. Food high in fat Also foods high in protein are good, also offer the guest water. Which is an acceptable form of identification? A. Passport B. School ID C. Birth certificate D. Voter's registration card A. Passport Also Driver's License, State ID Card, Military ID are acceptable forms of Identification Other than being intact and current, what other features must an ID have in order to be valid? A. Birth date, photo, and signature B. Birth date, photo, and state seal C. Birth date, photo, and hologram D. Birth date, photo, and magnetic stripe A. Birth date, photo, and signature All ID's will contain the birth date of the person, their photo, and a signature from the owner of the ID. Not all states use the same markers like state seals, holograms, nor does every drivers license contain a magnetic stripe. What feature is added to minor IDs in most states to indicate it belongs to a minor? A. A state seal B. A hologram C. A vertical format D. A magnetic stripe C. A vertical format Not all states follow this but most ID's will show that the holder is "Under 21". What feature is often added to IDs to keep them secure? A. Blank backs B. Digitally blurred photos C. Ultraviolet text and features D. Toll-free verification "hotline" numbers C. Ultraviolet text and features Fake ID makers are usually unable to recreate these features. What might you assume if a guest is nervous when you greet him? A. He is a minor. B. He is intoxicated. C. He is intimidated by you. D. He is uncomfortable in bars. A. He is a minor. Nervousness is a sign of deception. What should you do if you have checked a guest's ID and are still not sure if she is old enough to drink? A. Ask for a second valid ID. B. Ask the guest's friend to verify her age. C. Ask another server for a second opinion. D. Ask for a birth certificate or voter's registration card. A. Ask for a second valid ID. What must you do whenever you have to refuse service to a minor? A. Call the police. B. Notify your manager. C. Notify the liquor authority. D. Call the Department of Motor Vehicles. B. Notify your manager. You must also confiscate the ID, but do not make a scene or embarrass the minor. What is the purpose of an ID reader? A. To confirm ID validity. B. To detect holograms on IDs. C. To detect cracks or dents in IDs. D. To display information from bar codes or magnetic stripes. D. To display information from bar codes or magnetic stripes. You should be able to visually determine if an ID appears to be valid/genuine, but check the bar code and magnetic stripes because on fake ID's they usually contain no information. When must you stop serving alcohol to guests? A. When their BAC is .10 or higher. B. When they do not have a designated driver. C. When they show behavioral signs of intoxication. D. When they have finished drinking their second drink. C. When they show behavioral signs of intoxication. Also must stop service if they show physical signs of intoxication or if you're concerned about the number of drinks they've had. What is the first thing you should do before stopping service to a guest? A. Alert a backup. B. Call the police. C. Bring the guest a soft drink. D. Fill out an incident report. A. Alert a backup. This person must be prepared to help and take action, they must be close enough to observe but not too close as to appear threatening. What should you say to guests when stopping service to them? A. "Sorry sir, but I'm not able to serve you any more alcohol this evening." B. "Sorry sir, but you're having trouble talking, so we think you've had enough." C. "Sorry sir, but you've had enough and I will not be able to serve you any more alcohol." D. "Sorry sir, but you might hurt someone if we gave you another drink, so we can't serve you anymore tonight." A. "Sorry sir, but I'm not able to serve you any more alcohol this evening." Make sure to sound apologetic and do not make a judgement like telling them "you've had enough". [Show Less]
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ServSafe Alcohol questions and answers 100% correct |graded A+
Criminal Liability Being held responsible fro committing a crime. Servers can be held criminally liable for violating alcohol-service laws. These laws are... [Show More] often created and enforced by states, counties, cities, towns, and villages Civil Liability Being held responsible for payment of damages for injuring a person, Servers can be sued and forced to pay damages if their actions or lack of care while serving alcohol leads to an injury. Dram Shop Laws Laws that allow an establishment's owners and employees to be sued by someone injured by a guest who had been drinking alcohol at the establishment. Alloa a third party to sue as well Liquor Authority State or municipal agency that enforces alcohol regulations and licensing laws. Municipality City, Town, County, or Village Being liable means that you have legal responsibilities, if you break the liquor laws you could face: Law suits, Criminal charges, fines, imprisonment, closure of your establishment Criminal liability serve alcohol to a minor, serve a guest who is or appears to be intoxicated, possess sell or allow the sale of drugs on the premises What are the Alcoholic Beverage Control, or Liquor Control Commission agencies responsible for? Enforcing alcohol laws, Issuing and monitoring liquor licenses, Issuing citations for violations, holding hearings for violators of the liquor code The liquor authority can issue citations for: Selling liquor to a minor, failing to check the ID of a guest who appears to be underage, allowing a minor to enter the establishment with a fake ID, serving a guest who is or appears to be intoxicated, discriminating against guests due to race, gender, age, or sexual orientation, selling or serving alcohol when it is not permitted. Laws restricting alcohol service legal age to drink, the legal age to serve alcohol, the legal age to enter an establishment, serving intoxicated guests, serving a pregnant guest, hours of service, happy hours and other drink promotions State or municipal liquor authorities can issue citations for: serving alcohol to a minor Which is a role of the liquor authority? a) issue liquor licenses b) initiate law sits against drunk drivers c)issue citations to minors for presenting fake IDs d)Initiate criminal charges against establishments who serve minors a) issue liquor licenses Which is a criminal violation related to the sale and service of alcohol? a) Serving alcohol to a minor b) Failing to fill out an incident report c)Firing a server who over-served a guest d) Refusing to serve a guest who already appears to be intoxicated a) Serving alcohol to a minor Which situation best describes dram shop liability? a) a manager is fined for allowing the sale of drugs on the premises b) a server is fined by the liquor authority for serving alcohol to a minor c) a bartender is given jail time for a guest who appears to be intoxicated d) A person sues the bartender who served the intoxicated guest who injured him d) A person sues the bartender who served the intoxicated guest who injured him Which is a possible consequence for violating the liquor code? a)jail time b)probation c)misdemeanor d)liquor-license probation d)liquor-license probation Blood alcohol content (BAC) Amount of alcohol that has been absorbed into the bloodstream. Stated as a percentage Small intestine Organ from which most alcohol (80%) is absorbed into the bloodstream Liver Organ responsible for breaking down alcohol in the body. It does this at a rate of one drink per hour Tolerance Ability to deal with the effects of alcohol without showing signs Proof Measure of a liquor's strength. The percentage of alcohol in liquor can be determined by dividing its proof in half Alcohol's path through the body 1. mouth (small amount of alcohol is absorbed here) 2. stomach 3. small intestine (80% is absorbed here) 4. throughout the body (travels quickly throughout the body, it will reach the brain in minutes) Factors that affects BAC Drinking rate and amount consumed Drink strength Body size Body fat Gender Age Emotional state Medications Food Carbonation Assessing a guest's level of intoxication Observe behavior Count the number of drinks you serve Counting drinks Ex: 3 ounces of 80 proof whiskey / 1.5 ounces= 2 drinks Divide ounces of drink by standard drink Standard Drinks 5 ounces of wine 12 ounces of beer 1.5 ounces of 80 proof liquor 1 ounce of 100-proof liquor Calculating BAC Count # of drinks, estimate weight, use a chart to determine. use only as a reference Relaxed inhibitions Guests become: overly friendly, or unfriendly/depressed/quiet use foul language become loud make rude comments Impaired judgment Guests may: Complain about drink strength after drinking others of the same strength Begin drinking faster Make irrational/argumentative statements Become careless with money Slowed reactions Guests may: Talk or move slowly Be unable to concentrate,lose their train of thought, or become forgetful Become drowsy Become glassy eyed, lose eye contact, or become unable to focus Impaired Motor control Guests may: Stagger, stumble, fall down, bump objects, or sway when sitting or standing Be unable to pick up objects or may drop them Spill drinks or miss their mouths when drinking Slur their speech Having difficulty lighting a cigarette How do you prevent guests from becoming intoxicated: Offer food, offer water, avoid over pouring when mixing drinks, avoid serving the guest more than one drink at a time. A guest has consumed three 12-ounce beers in an hour. How many drinks have built up in the guest's bloodstream? 2 drinks [Show Less]
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RBS Exam questions and answers 2023
Which crime is often related to alcohol use? sexual assault Whose responsibility is it to act as gatekeeper in regard to the community's ability to... [Show More] obtain alcohol in public establishments? the alcohol server Which condition is associated with alcohol-impaired driving? Impaired judgement When alcohol is mixed with ______ the side effects can range from discomfort to death. medications or recreational drugs What is the best way to sober up an intoxicated person? only time will sober up an intoxicated person What does "BAC" mean? blood alcohol concentration Which statement is true regarding people with a high tolerance to alcohol? they are better at hiding their intoxication Eating food while drinking alcohol may slow down the rate of intoxication. The use of foul language is an example of lowering inhibitions Which statement about alcohol's path through the human body is true? no digestion is needed in alcohol absorption What is the primary purpose of ABC's T.R.A.C.E. program? identify and investigate where persons under 21 years of age obtained alcohol and who was killed or obtained serious injury or accident It is unlawful for a person who has _____ percent or more, by weight, of alcohol in his/her blood to drive a vehicle. 0.08 bac When can a 19-year old legally serve alcoholic beverages in a restaurant? when the server's primary responsibilities is to serve food Which type of cannabis use is legal at an onsite alcohol establishment? use of cannabis products are not permitted in onsite alcohol establishments A non-profit organization has obtained a temporary daily on-sale license for a fundraiser. Who within the organization has to be RBS certified? the alcohol pourers The failure of a licensee to comply with the RBS program requirements shall be grounds for disciplinary action. Security personnel, whose post is located outside the entrance to an alcohol establishment, has the primary responsibility to control the number of patrons entering and to check their IDs. Does the bouncer need to be certified? Yes, because security personnel check IDs. Infractions are punishable by fine What does "RBS" mean? Responsible Beverage Service What is the maximum penalty for serving alcohol after hours? 6 months in jail A member of a group of patrons becomes obviously intoxicated. What should the server do? inform the other group members that the obviously intoxicated patron will no longer be served alcohol A legally acceptable ID has which characteristic? issued by a government agency Which statement regarding state issued identification cards is true? they are a valid proof of age PCP is an example of a(n) Hallucinogen Which substance is considered a depressant? alcohol What is embossed on the holder's picture on a California Real ID? their birthdate Which feature is located on the back of a valid California driver license? barcode When should a server check a patron's ID? prior to serving alcohol to the patron A server may seize any identification presented by a person that is fake, so long as a receipt is given to the person from whom the fake ID is seized Upon seizing a fake ID, the alcohol establishment must give the fake ID to local law enforcement authorities within 24 hours What happens when an alcohol server serves alcohol to a minor after inspecting a fake ID and reasonably concluding it to be valid? the alcohol server has a defense against prosecution Which technique is best for determining the validity of an ID? ompare the signature on the ID to a fresh signature given by the ID holder When refusing alcohol service to a patron, the server should do so courteously When refusing alcohol service to a patron, the server should do so discreetly Which form of ID is NOT acceptable for determining a person's age? interim state issued driver license When is a work-issued ID valid for purchasing alcohol? never A youthful appearing patron presents an expired ID and wants to purchase alcohol. Based on best practices, what should the server do? tell the patron that you cannot serve him/her alcohol What is the most valid reason for refusing service to a patron? The patron cannot provide a valid ID Which is an indicator of a false ID? card is too thick An administrative violation occurs on an ABC licensed premises, _____ of that premises is at risk for administrative penalties. the license One of the benefits of establishing policies for the service of alcoholic beverages is that it provides a safe and comfortable space for patrons and employees. [Show Less]
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ServSafe Alcohol questions and answers graded A+
State or municipal liquor authorities can issue citations for serving alcohol to a minor What is a role of the liquor authority? Issue liquor lice... [Show More] nses Which is a criminal violation related to the sale and service of alcohol Serving alcohol to a minor Which situation best describes dram shop liability? A person sues the bartender who served the intoxicated guest who injured him Which is a possible consequence for violating the liquor code? Misdemeanor Most of the alcohol a person drinks is absorbed into the bloodstream from the small intestine The liver can break down alcohol at the rate of ___drinks per hour 1 A guest has consumed three 12 ounce beers in an hour. How many drinks have built up in the guests bloodstream? 2 Assuming that the people involved weigh the same and have consumed the same number of drinks, which is true? A man drinking gin and tonic will have a higher BAC than a man drinking vodka and cranberry juice Which can be counted as one drink? 1 ounce of 100 proof liquor A vodka on the rocks containing 3 ounces of 80 proof vodka should be counted as ____drinks? 2 Which behavior is a sign that a guest is experiencing relaxed inhibitions? becoming loud Which behavior is a sign that a guest is experiencing impaired motor coordination? Swaying What is the best type of food to help prevent intoxication? fatty food Which action can help prevent a guest from becoming intoxicated? serving one drink at a time List the three alcohol-law violations that most states will hold you criminally liable for -serving alcohol to a minor -serving a guest who is or appears to be intoxicated -possessing, selling, or allowing the sale of drugs on the premises True/False: You may be charged with a crime simply for serving a guest who appears to be intoxicated True True/False: It is illegal to serve alcohol to a pregnant woman False True/False: Dram shop laws protect the server from being sued in the event that an intoxicated guest injures another individual False True/False: the state liquor authority can suspend an establishment's liquor license for allowing a minor to enter the establishment with a fake ID True True/False: All guests must be 21-years-old to purchase alcohol True True/False: A birth certificate is an acceptable form of ID. False True/False: ID's containing the words "official," "authentic," or "secure" are not genuine. True True/False: Using statements such as "You've had enough." when stopping service will deflect blame from you and defuse the situation False True/False: You should call the police if an intoxicated guest insists on driving away from the establishment True True/ False: Guests can be served to the point of intoxication if they are traveling with a designated driver False True/False: You should physically restrain a violent guest so he or she does not cause injury False True/ False: When stopping alcohol service to a guest, the backup person should stand as close to the guest as possible. False True/False: A guest who appears nervous while you are reviewing his or her ID may be a minor. True True/False: An ID with split lamination is not valid. True True/False: An ID must have a state seal to be valid. False Lamination Plastic film enclosing many state-issued ID's Ghost photo image Copy of the person's photo added to an ID as a security feature; it's usually smaller and fainter than the original ID Checking guide Reference tool used to validate ID's; It includes samples and descriptions of current state divers' licenses; It also includes detailed descriptions of minor and state ID cards ID reader Device used to validate ID's; Does this by reading info enclosed in an ID's bar code or magnetic strip Are you saying this right: "Im sorry, but i don't feel comfortable serving you another drink. How about a soda or a cup of coffee instead?" Yes. the statement is phrased as an "I" statement and is not judgemental, which helps deflect the blame from the guest. It also offers the guest a nonalcoholic alternative. Are you saying this right: "Im sorry, but I could get fired if I serve you another drink" Yes. The statement is phrased as an "I" statement and is not judgemental True/False: Carbohydrates are the best type of food to serve with alcohol to help prevent intoxication False Are you saying this right: "I think youve had enough, sir" No. This statement is judgemental and is likley to promote confrontation. Driving with a BAC of ___ or higher is against the law in all 50 states .08 Are you saying this right: "I guess I can serve you another beer, but this will have to be the last one" No. It sounds as though the guest has convinced the bartender or server to serve another drink after the decision was made to stop service. You must be firm and not change your mind once the decision has been made to stop service. A BAC of ___ or higher can lead to coma or death .30 Activity that removes a large amount of alcohol from the body passing of time 1 drink equals 5 ounces of wine 12 ounces of beer 1 1/2 ounces of 80 proof 1 ounce of 100 proof How many drinks? 60 ounce pitcher of beer 5 How many drinks? 3 ounces of 80 proof vodka on the rocks 2 How many drinks? 2 ounces of 100 proof whiskey 2 How many drinks? 12 ounce beer and a shot of 100 proof whiskey 2 How many drinks? 15 ounce carafe of wine 3 Guest 2 is smaller than Guest 1 means that she has a ______BAC higher Are you saying this right: "I'm sorry, but it is against the law for me to serve you any more alcohol" Yes. The statement is phrased as an "I" statement and is not judgemental. It is appropriate to quote the law when stopping service. Are you saying this right: "Sir, I am going to have to stop serving your friend. Can you make that drink your last drink and see that he gets home safely?" Yes. You should always try to enlist the help of an accompanying guest when stopping service. Are you saying this right: "You're not getting another drink because I think you're intoxicated" No. This statement is definitely judgemental and could provoke an incident Are you saying this right: "Im not sure you can make it home, so I really cant serve you another drink" No. While this statement sounds as though the person is expressing concern, it is actually judgemental. It would be better to say something like, "I want to make sure you get home safely, so I am not able to serve you." Determining a Minor's ID 1. Colors -Title bars (many states have certain colors) -Text (texts have certain colors used) -Outlines and borders around photo (many photos are framed/have outlined) 2. Layout -Format of the ID (most underage = vertical) -Photo placement (under 21 = on opposite side of over 21) 3. Text -"Under 21" on ID [Show Less]
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ServSafe Alcohol Exam questions and answers 100% correct
criminal liability being held responsible for committing a crime. servers can be held criminally liable for violating alcohol-service laws. these laws are... [Show More] often created and enforced by states, counties, cities, towns, and villages. civil liability being held responsible for payment of damages for injuring a person. servers can be sued and forced to pay damages if their actions or lack of care while service alcohol leads to an injury. dram shop laws laws that allow establishment's owners and employees to be sued by someone injured by a guest who had been drinking alcohol at the establishment liquor authority state or municipal agency that enforces alcohol regulations and licensing laws municipality city, town, county, or village law suits, criminal charges, fines, imprisonment, closure of your establishment as a member of the service staff, you must understand your liability regarding alcohol service. being liable means you have legal responsibilities. if you break liquor laws, you could face (these 5 things). serve alcohol to a minor, serve a guest who is or appears to be intoxicated, and possess, sell, or allow the sale of drugs on the premises. as a seller or server of alcohol, you may face criminal charges if you break state, county, or municipal alcohol laws. most states may hold you criminally liable if you (3 things) allow a third party--who may not have been in the establishment--to sue for injuries caused by a guest who was drinking there, allow third parties to sue the business, the business owner(s), and the employees, and provide "caps" (or limits) on money damages that can be awarded to third parties. these caps vary by state. many states have passed dram shop laws. these laws create a special kind of civil liability for establishments and their employees. dram shop laws: (3 things) enforcing alcohol laws, issuing and monitoring liquor licenses, issuing citations for violations, holding hearings for violators of the liquor code agencies like ABC or LCC are responsible for (four things) selling liquor to a minor, failing to check the ID of a guest who appears to be underage, allowing a minor to enter the establishment with a fake ID, serving a guest who is or appears to be intoxicated, discriminating against guests due to race, gender, age, or sexual orientation, and selling or serving alcohol when it is not permitted the liquor authority can issue citations for (6 things) 21 to purchase alcohol in all 50 states legal age to drink bring alcohol to the table but not to pour it, take the order and payment for the drink, but not to serve the order, and serve alcohol if they have applied for permission from the liquor authority some states allow underage servers to (3 things) 21 in kansas, you must be __ to drink alcohol 18 in kansas, you must be __ to serve alcohol two or more drinks at a time, an unlimited number of drinks for a fixed price, reduced-priced drinks for a specific period of time, drinks containing additional alcohol without an increase in price, and drinks as a prize for a game or a contest conducted at the establishment some states and counties and municipalities restrict or forbid "happy hours" and other drink promotions. these laws may prohibit serving a guest (5 things) true t/f you may be charged with a crime simply for serving a guest who appears to be intoxicated false t/f it is illegal to serve alcohol to a pregnant woman false t/f dram shop laws protect the server from being sued in the event that an intoxicated guest injures another individual true t/f the state liquor authority can suspend an establishment's liquor license for allowing a minor to enter the establishment with a fake ID true t/f all guests must be 21-years-old to purchase alcohol false (body fat does not absorb alcohol. this forces it to remain in the bloodstream until broken down by the liver. alcohol can pass through muscle in a lean person and spread throughout the body t/f drink for drink, a lean guest will have a higher BAC than a guest with a large amount of body fat. false t/f a 12-ounce beer contains less alcohol than 1 1/2 ounces of 80 proof vodka false (one drink per hour) t/f the liver can break down alcohol at the rate of two drinks per hour false t/f carbohydrates are the best type of food to serve with alcohol to help prevent intoxication true t/f a guest who switches to larger or stronger drinks may be intoxicated blood alcohol content (BAC) amount of alcohol that has been absorbed into the bloodsteam. it is stated as a percentage small intestine organ from which most alcohol is absorbed into the bloodstream liver organ responsible for breaking down alcohol in the body. it does this at a rate of one drink per hour. tolerance ability to deal with the effects of alcohol without showing signs proof measure of a liquors strength. the percentage of alcohol in liquor can be determined by dividing its proof in half how alcohol moves through the body, how alcohol is eliminated from the body, and factors that affect alcohol's concentrate in the bloodstream to help prevent your guests from becoming intoxicated, you need to know (3 things) mouth, stomach, small intestine, throughout the body alcohol's path through the body a small amount of alcohol is absorbed into the bloodstream from here what happens in the mouth when drinking alcohol some alcohol is absorbed into the bloodstream through the stomach wall what happens in the stomach when drinking alcohol most of the alcohol is absorbed into the bloodstream from here what happens in the small intestine when drinking alcohol once in the bloodstream, alcohol travels quickly throughout the body. it will reach the brain in minutes what happens throughout the body when drinking alcohol .08 Driving with a BAC of __ or higher is against the law in all 50 states. .30 a BAC of __ or higher can lead to coma or death one the liver can only remove alcohol from the body at the rate of __ drink per hour. drinking more than this will result in a build-up in the bloodstream. this will raise BAC. true t/f the more alcohol a drink contains, the more than will end up in the bloodstream. this will raise BAC true, because small people have less blood in their bodies to dilute alcohol t/f a small person will have a higher BAC than a large person, all other factors being the same. true t/f a woman will have a higher BAC than a man, all other factors being the same have a higher percentage of body fat, have a smaller amount of a stomach enzyme that helps break down alcohol, and are typically smaller than men, and so have less blood in their bodies why do women have a higher BAC than men, all other factors being the same? body fat typically increases with age and enzyme action tends to slow as a person gets older how does age effect BAC true t/f a senior citizen will have a higher BAC than a younger guest, all other factors being the same true an emotional guest will have a higher BAC than a guest who is calm, all other factors being the same when a person gets stressed, angry, or afraid, the body diverts blood to the muscles and away from the stomach and small intestine and this reduced blood flow shows the absorption of alcohol into the bloodstream how does the emotional state of a guest effect their BAC true t/f guests who drink alcohol while taking medications or using illegal drugs can intensify the effects of alcohol or experience dangerous interactions true t/f a guest who has not eaten will have a higher BAC than a guest who has eaten, all other factors being the same food keeps alcohol in the stomach for a longer period of time, this slows the rate at which it reaches the small intestine and take special care if you know a guest is dieting, alcohol may pass more quickly from the stomach to the small intestine how does food effect the BAC of a guest? false, carbonation may speed the rate at which alcohol passes through the stomach. this causes a person to reach a higher BAC at a faster rate t/f a guest who is drinking a carbonated drink will have a lower BAC than a guest who's drink is not carbonated, all other factors being the same count the number of drinks you serve and observe behavior two ways to prevent overservice 50% alcohol (100/2=50) alcohol content of 100-proof whiskey 40% alcohol (80/2=40) alcohol content of 80-proof vodka 5 ounces of wine, 12 ounces of beer, 1.5 ounces of 80-proof liquor, 1 ounce of 100-proof liquor what constitutes to one drink for wine, beer, 80-proof and 100-proof liquors? true t/f some beverages contain more alcohol than the standard drinks shown on the previous page. to count these beverages correctly, you need to figure out the actual number of drinks in them. to do this, divide the liquor in this beverage by the standard amount of that liquor found in one drink 2 drinks (3/1.5=2) how many drinks is 3 ounces of 80-proof liquor 2 drinks (24/12=2) how many drinks is 24 ounces of beer? true t/f mixed drinks may contain multiple liquors. counting these drinks can be challenging, especially if the liquors have different proofs. it is always better to round up when counting drinks. dont worry too much about the math. most establishments will make these calculations for you. count the number of drinks the guest was served, estimate his or her approximate weight, and use the chart on (the next page) to calculate his or her BAC how to estimate a guest's BAC by following these steps (3 things) prior drinking, physical condition and emotional state, and consumption of food or medication a guest's actual BAC may be higher or lower, because the chart cannot account for other factors that might affect the guest, such as (3 things) 5 drinks (50/12=5) number of drinks in a 60-ounce pitcher of beer 2 drinks (3/1.5=2) number of drinks in 3 ounces of 80-proof vodka on the rocks 2 drinks (2/1=2) number of drinks in 2 ounces of 100-proof whiskey 3 drinks (15/5=3) number of drinks in 15-ounce carafe of wine 2 drinks (12/12=1 + 1/1=1) number of drinks in 12-ounce beer and a shot of 100-proof whiskey .101 BAC of a 160-pound man who drank five 12-ounce beers in one hour .119 BAC of 100-pound woman who drank three 5-ounce glasses of wine in one hour [Show Less]
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ServSafe Alcohol Awarement Exam Questions answered 100% correct
Is it illegal to server alcohol to a pregnant woman? No, in fact is discriminatory not to server alcohol if it is ordered. You see friends ordering... [Show More] drinks for a guest who has been be refused alcohol service. What should you do? 1. Call the police. It's against the law to serve intoxicated guests and the friends are breaking the law. 2. Stop service to all the friends immediately and remove the alcohol from the table. 3. Explain that they are not allowed to give their friend any more alcohol and remove alcohol from that one person. 4. Check if there's a designated driver and if there is then make sure that person gets a ride from them. If you work in a state in which servers are licensed to serve alcohol, which is cause to lose your license? 1. Ask guest with suspect ID personal questions such as weight and address. 2. Checking the ID's of guests who are not minors. 3. Refuse service to guest who seems intoxicated but is not. 4. Failing to check the ID of a guest who seems to be under age. When should a guest's ID be rechecked? 1. Once it's checked, you never recheck it. 2. When a guest returns from to the bathroom. 3. Anytime the guest leaves the business and returns. 4. Anytime a guest orders a drink. A Valid ID is one that is 1. Has a red background. 2. Has the correct license number. 3. It has a ghost image on the license. 4. ID that is not expired. [Show Less]
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Final HMS 381- Hospitality Operations questions and answers 100% correct
What are all of the financial (money) and nonfinancial (nonmoney) payments and rewards given to employees in return for the work they do? Compensation ... [Show More] How can a manager improve on their ability to conduct meetings? Obtain feedback through evaluation What is a slip, fall, or other mishap involving injury or the potential for injury, even when no injuries are visible and the persons involved say they are unhurt? Accident What is the purpose for which employees would need to verify their emergency contact or address information upon termination? Employers will be required to send copies of W-2 tax forms Employers who use the tip credit provision under the Fair Labor Standards Act (FLSA) must ensure that total wages meet the minimum wage. What is an easy method that improves employee functioning? Constructive feedback through interpersonal communication Having members of the server staff meet as a team to select the new server uniform will take longer than if the manager simply made a choice. There also may be disagreements and personality conflicts. How could the manager facilitate the process to minimize these pitfalls? Train in how to conduct meetings and stay focused on goals Which team management challenge might a seasonal business that primarily employs changing student staff each year encounter? Effectiveness due to high turnover What is the purpose of developing a media policy? Guide interactions about establishment's response to emergency What are factors that make employees act in ways that help them reach personal goals? Incentives The first three of the four steps for reaching goals are developing, implementing, and evaluating the plan. What is the final step? Applying results When conducting a SWOT analysis, questions such as "What does our establishment do well?" "What additional resources do we have access to?" "What do we do better than our competition?" and "What do we do that exceeds customer expectations?" aim to identify which SWOT focus? Strengths During the analysis of exit interview results, a popular restaurant learns that more than 50% of employees leaving are members of minority groups. The restaurant's next step should be to ... Internal and external information is collected in the planning process. What must be done with that data Analyze what impact it may have on the operation A multilevel ocean front restaurant is very busy during tourist season. The bus staff keeps busy cleaning, sanitizing, and resetting departing tables. They are good about letting the bus team know what stage each table is at. In the meantime, the host stand is frustrated. They cannot visually see when tables are ready to be set and rely on word from the bus staff, which is slow in coming. Guests are left waiting. What is the term for the failure to maintain a positive work environment that the management is allowing to continue through the actions of the bus staff? Departmental silos Who is responsible for communicating the employees' status for COBRA, ERISA, and HIPAA? ... Observing and following up on routine tasks demonstrates which step of the four-step training method? ... What is the term used for a pay increase that is related to the index developed by the U.S. Bureau of Labor Statistics that reflects changes in the costs of items such as food, housing, and transportation to the average consumer? Cost of living (COL) Putting members of the front and back of the house together to work on systems issues that have hindered food and service quality illustrates which of the benefits of the teamwork? Opening communication channels by breaking down barriers that have existed between departments or groups What would be the reason for employees not contacting a manager on their day off when an operational problem arises? ... What is the purpose of a job performance score sheet in the determination of pay increase? ... What is the basic management activity that involves recruiting new workers, selecting the most qualified, making an offer, and orienting and training new employees? ... By legal definition, sexual harassment in the workplace is behavior that is considered offensive and unwelcome as determined by the ... What is the basic management activity that involves determining the extent to which the organization is keeping on track in the task of achieving its goals? ... Legally, OSHA requires Notification of employees blood-borne illnesses The banquet department at an operation that specializes in large parties has decided to step up their game in order to better compete with other caterers and event venues. Management is performing task analyses of every position in the operation. What will the first step be for each position? Task list What is the process of assigning authority to employees to do work that a manager at a higher organizational level would otherwise do? Delegation For team members, the most important quality in a supervisor is integrity. What types of meetings share communication such as project reports and updates or are used for orientation or training? Information What are procedures to follow the manufacturer's instructions about how to keep equipment in good working order? Preventative maintenance An employee finds that she or he does not terribly regret returning from a family vacation. There is anticipation of returning to "the gang" of the day shift and catching up on what has taken place during the absence. Which level of Maslow's Hierarchy seems to be met on the job? Safety The banquet department at an operation specializing in large parties has received complaints from wedding clients that servers have botched the cutting and serving of the wedding cake. The manager has decided to do a task analysis. What part of this process would be most useful when training a server how to properly serve wedding cake? Task breakdown What are the abilities that set apart the best managers from merely good managers? Ability to deal with unexpected problems All kitchen employees and front of house shift leaders are required to have current ServSafe Food certification. Bartenders and servers must have ServSafe Alcohol certification. How will the manager be certain that they do? Employee personnel records There have been issues regarding closing duties that have not been performed in the dining room at the end of the shift. The conflict appears to center upon which of two servers is responsible for doing the work. The manager has asked the servers to discuss this issue and reach an agreement. Which of the conflict resolution strategies is being employed? Negotiation Susi is a chef with an associate's degree from an accredited culinary program. In addition, she has significant industry experience. Most recently, she has been working in Manhattan in a well-known restaurant. She has been offered a job at a fine dining establishment in Pawley's Island, SC. Which facts affecting compensation might weigh most heavily in the offer? Knowledge and skills required What is the organizing principle that states that each staff member should have only one boss? Unity of command Who is responsible for employee development? Shared between employer and employee, as both benefit Which interview question IS allowed by federal regulations? What is your current place of residence? How is harassment defined? Victim determines what is offensive or unwelcome A manager negatively affects motivation when he or she disciplines an employee in front of others. What is the process that can be defined as using what you have to do what you want to do? Management What is the monetary compensation for employees who are paid based on the number of hours they work? Wages In reference to goal setting, what is the name of standards by which something can be measured or judged? Benchmarks Which is an example of a critical incident that would be recorded in the manager's communication log? ... What sorts of problems are avoided by writing goals that are SMART? Unrealistic, unclear, not measurable, or not related to the mission or vision What quality is described as the ability to inspire and motivate employees to act in ways that are in line with the vision of an organization and that help to accomplish its goals? Leadership Employee involvement adds value to ... Which federal act gives workers who lose health benefits the right to continue health benefits for a limited period? ... A group of host employees who work at a large trendy restaurant have been selected to make suggestions for improvement of the reservation, wait, and seating process for the popular and crowded Sunday brunch that has become problematic and therefore a point of complaint for guests. What sort of team is this? Problem-solving team Are there methods that managers can use to process telephone messages? Yes; guest quality concerns, financial, community officials such as health department and top management typically are highest priority Posting a notice about laws prohibiting discrimination is a requirement of the Equal Employment Opportunity Commission (EEOC). Why is it critically important for the meeting planner to identify the business objectives to be accomplished at the meeting? They will drive the rest of the planning process, beginning with the type of meeting needed to accomplish them What is a statement of goals and activities to be addressed over a 12-month period that is used to move the operation toward its mission? Business Plan Which effective team goal is it when teams get updates on progress, learn about tools to support tasks, and communicate with other employees and teams? Information What are guiding principles with lasting value that effective leaders use to set the professional tone of conduct in their operations? ... One reason an employer would provide front-of-the-house uniforms is to ensure a positive customer impression Which effective team goal is it when team members develop plans and procedures, understand tasks and each member's responsibilities, and identify business needs, processes, and resources? Work-related In an employee development plan, an employee may need to spend personal time away from work to complete some learning activity. What will this require of the employee? Commitment When is the appropriate time to celebrate the success of the team and its members? Debrief meeting [Show Less]
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