Operations management consists of what 3 components?
Planning and Management, Maintenance Management and Facility Operations
Purpose of needs
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To receive feedback from the communities' attitudes, opinions and perceptions of the parks.
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The recreation agency conducts a resources survey to provide the community with what?
Programming, facilities, park areas, and services
Assessing natural resources requires consideration from what 4 areas?
Environmental Impact, Access, Developmental Features, Maintenance and Operations
Environmental Impact
To develop a plan to preserve the natural environment, resulting from an organization's activities, products, or services that should be beneficial to both visitors and the environment
Access
A way of entering or leaving that requires the least disturbance to the natural resource area.
Developmental features
Man-made and natural resources that enhances user participation and increases the aesthetic value of the area.
Staffing and maintaining a natural resource area requires what 3 elements?
Personnel, equipment and money
When conducting a needs assessment for facility development name some areas of focus.
Demographic, current participation, attitudes and opinions, barriers facing users, future interests and needs, current satisfaction of facilities and services, safety issues, suggestions for improvement
What are the 3 types of fixed asset inventories?
Real estate, capital items, special assets
real estate
Deeds and legal descriptions of the land including all the natural resources and permanent buildings on it.
Capital items
More expensive organizational products with a longer useful life, ranging from office and fitness equipment to automobiles
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Name some examples of special assets that may be inventoried.
Zoo animals, painting in an art gallery, plants in an arboretum
Commodities
Products or goods that carry little value but are needed in maintaining the programs operation and day to day functions
Why is it important to plan ahead for capital improvement programs?
To identify future needs, provide long-term financing for special projects and coordinate community growth.
True or False: A typical part of a checklist for opening a facility should be to inspect the site or facility for potential hazards to staff and users.
True
True or False: Assessing infrastructure (utilities, parking, floodplains) should be solely done by the planning commission.
False - This should be a cooperative effort in addition to the Parks & Recreation personnel, local school district(s), planning commissions, other city departments, and/ or local business
True or False: Site plans are an estimate of a proposed facility and/or park area.
False - Site plans are an accurate, clear, scale depiction of the dimensions and angles of a proposed facility or park area.
True or False: A site master plan should exist for each area and facility within the park and recreation agency.
True
True or False: Any facility built or modified after 1992 must be readily accessible for people with disabilities.
True
The park and recreation professional should adhere to 4 guidelines in preparing for emergencies and the unexpected; what are they?
1. Identifying potential treat 2. Create an emergency operations plan 3. Develop an evacuation plan for buildings and facilities 4. Establish mail-handling precautions and protocols to identify suspicious letters or packages.
In general, building safety and security inspection checklist should be developed for what 4 areas?
Opening, closing, operating and monitoring procedures for each facility
What are some of the safety inspections that should be done on a regular basis?
Inspections of the sprinklers, fire alarms, fire/security doors, downspouts/drains, flammable liquids and chemicals, heating/AC systems, housekeeping problems and personal protective equipment
Strategic Plan
Plans for operations, program, marketing, facility, and natural resources.
SWOT analysis
Determine Strengths, Weaknesses, Opportunities, and Threats
Master Plans
Cover parks, natural resources, and facilities
Marketing Plans
Cover all aspects of marketing
Program plans
Detail programs currently offered as well as future programming needs
Making partnerships work requires:
1. Open communication 2. Collaborative type of give and take where both parties benefit in some way 3. Articulated understanding of each agency's needs, roles & responsibilities are 4. Written agreement
What should a written partnership agreement contain?
1. Outline of each agency's responsibilities 2. Legal responsibilities and liabilities 3. Staff and program supervision details 4. Quality control 5. Partnership dissolution and review of processes
What are some reasons partnerships typically fail?
1. Lack of communication 2. Lack of evaluation of the agreement or partnership 3. Loss of control or resources by one agency 4. Lack of trust among partners
Evaluation
Collecting data to demonstrate the value, worth, or strength/weaknesses of something. Used by the organization, not outside organizations to make improvements and guide decisions
Research
Systematic investigation of a problem in the field or an area where investigation is needed. Based on theory and more generalized. It is designed to add to knowledge base of the profession.
A supervisor wants to advertise an event based on the organization's marketing plan. The underlying purpose of a marketing plan for a public organization is to:
serve more people.
In determining the cost per participant for a program, the required calculation involves dividing:
expenses by total # of participants
When an individual wishes to donate securities, stocks and bonds to an agency, they are donating _________.
Assets
What is the best means to properly handle cash at recreation centers?
Implement detailed policies and procedures for cash collecting
The process by which a national association provides recognition to individuals who have met specific qualifications is called ______________.
certification
What is the most effective way to reduce the number of severe injuries on a playground?
Maintain proper surfaces
An individual who is deaf has signed up to participate in a guided nature hike offered by the local park & recreation agency. The individual has requested a sign language interpreter. The parks & rec agency should:
Make arrangements for a sign language interpreter
Population
Everyone who comprises a particular group
Sample
A portion of the population (Ex: Adults, age 25-55 can be selected from the entire community)
Random sampling
Everyone in the population has an equal chance of being selected for participation. Should be used whenever possible.
Systematic
When every "nth" person is selected to participate in the study.
Purposive (purposeful) sampling
Selects certain people because they represent a desired group.
Convenience sampling
A group of people who are convenient or accessible. Increased error rate, but used when the researcher has access to the needed group.
Mail surveys
Most common type of survey used. Sampling method is selected (usually random sampling) and participants are mailed a survey. Often used for strategic planning.
Group administration surveys
Done when there is a clustering of people at an activity. Could be surveyed regarding the activity itself or regarding a research issue.
Focus groups
Gathering of participants in the same room and ask/answer questions verbally. Responses are recorded by a facilitator, hearing other responses sparks thoughts, used for brainstorming.
Telephone surveys/interviews
Acquire a list of telephone numbers and call, and ask a series of questions. Cheaper and personal interaction, but hang-ups limit data collection.
Internet survey
Participants are sent a link to a website and complete survey. Becoming more popular. Results are sent directly to the researcher. Downside - miss those without internet
Policy Statements
Designed to provide general courses of action that will achieve organizational goals and objectives
Rules
The specific actions required to implement the policies
Policy distribution
Policies should be put into writing and then distributed to all employees once they are approved by the governing body. Records should be kept of to whom and when policies were distributed. Staff members should sign off indicating they have received and understand the policies. [Show Less]