Mrs. Potter is blind. Which communication technique will help her understand how to take her medication?
Auxiliary labels
Block lettering
Braille
... [Show More] labels
Simple sentences
Braille labels
Which communication technique should you use when speaking with elderly patients?
Elderspeak
Eye contact
Short sentences
Simple sentences
Eye contact
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01:23
Patients who have a hard time seeing could benefit from prescription labels that use:
Block lettering
Large font
Pharmacy jargon
Simple sentences
Large font
Which component of clear speech lets your patient know you're interested in what they're saying?
Articulating clearly
Speaking at the appropriate speed
Using a pleasant, professional tone
Speaking at an appropriate volume
Using a pleasant, professional tone
Giving an empathetic response to your patients:
Acknowledges their situation
Encourages them to stop talking
Shows that you are judging them
Reduces the amount of distractions
Acknowledges their situation
Mrs. Russos is deaf. She comes into your pharmacy with her daughter to drop off three prescriptions. Which communication technique is approrpriate while helping Mrs. Russos?
Overexaggerate words
Ask open-ended questions
Use a telephone interpretation service
Maintain eye contact with Mrs. Russos' daughter
Ask open-ended questions
A goal for effective communication is to increase:
Patient safety
Patient tolerability
Pharmacy safety
Pharmacy satisfaction
Patient safety
Which technique will improve communication with low health literacy patients?
1. Providing the package insert to the patient
2. Providing a printed patient information sheet
3. Using clear and simple directions on the label
4. Using pharmacy jargon on the prescription label
Using clear and simple directions on the label
Mr. Miller shares with you he only has $50 until he gets paid again, and he's concerned because his meds costs $20. How can you show Mr. Miller you're empathetic to his situation?
1. "There's nothing we can do to help."
2. "You should be a little wiser with your money"
3. "Hopefully next month you'll be better at budgeting."
4. "Let's see if the pharmacist has a way to save you money."
"Let's see if the pharmacist has a way to save you money."
You wrote out Ms. Sargenta's med list to give to the pharmacist. He was able to read all of the meds you wrote out, but misread Excedrin as Midrin. Which written communication strategy could have prevented this error?
1. Writing legibly
2. Proofreading
3. Avoiding pharmacy jargon
4. Avoiding dangerous abbreviations
Writing legibly
An example of a good verbal communication technique is:
1. Using jargon
2. Maintaining eye contact
3. Asking open-ended questions
4. Counting a medication while talking to a patient
Asking open-ended questions
Ms. Belton is a new patient at the pharmacy. To get the most accurate information and open up dialogue, which verbal communication strategy should you use?
1. Ask open-ended questions
2. Ask closed-ended questions
3. Speak in a professional tone
4. Maintain eye contact while speaking
Ask open-ended questions
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You wrote Anita a note yesterday to order "4.0" bottles of rubbing alcohol. Today, 40 bottles came in the order. Which written communication strategy could have prevented this mix-up?
1. Proofread notes
2. Write notes in cursive
3. Read-back messages
4. Avoid using trailing zeros
Avoid using trailing zeros
Which is an example of an open-ended question?
1. "What's your home address?".
2. "May I have your date of birth?"
3. "Have you filled meds here before?"
4. "Will you be back today for your prescription?"
"What's your home address?"
You are explaining to Mrs. Van Hook why there is a problem with her prescription. In order to avoid jargon, which term should you choose to describe ophthalmic?
1. Ear
2. Eye
3. Kidney
4. Liver
Eye
Which communication technique could help a non-English speaking patient understand how to take their medication?
1. Use sign language
2. Give a written note
3. Provide translated labels
4. Using a family member to translate
Provide translated labels [Show Less]