If a PAX with checked in baggage fails to show up at the boarding gate on time, what will happen? - correct answerTheir hold baggage will be located & off
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If a PAX boards the wrong flight, what procedure applies? - correct answer- The No.1 informs the Captain & dispatcher
- PAX is identified
- PAX collects all their belongings & is escorted back to the terminal
- CC check the row in which the PAX was sitting, 3 rows in front & 3 rows behind. Other PAX seated in these areas are asked to identify their hand luggage
- CC confirm that the head count on board is correct
- The No.1 informs the Captain that the procedure is complete
When a PAX boards the wrong flight, how many rows in front & behind of where they were sitting are counted? - correct answer3 in front & 3 behind
In the event of a discrepancy, a full baggage identification process may be necessary as follows: - correct answer- Ground staff will remove all bags from the hold & place them on the ramp
- When instructed by the Captain, the No.1 will ask the last 3 rows of PAX to disembark the A/C using the FWD stairs, identify their bags on the ramp & re-enter via the AFT stairs
- When these PAX are boarding the A/C again, the No.1 will ask the next 3 rows of PAX to follow this procedure
- The No.1 will ensure a steady flow of PAX. A CC should be assigned to direct PAX in the cabin
- This process continues until all PAX who have checked in baggage have identified their hold bags
- The No.1 will inform the Captain once the process is complete
During the baggage identification process, how many rows leave the A/C at a time? - correct answer3 rows, starting from the AFT
What are the types of Hijacker? - correct answer- Criminals
- Mentally unbalanced PAX
- Refugees
- Terrorists
- Political Hijackers
Other hijackers may sit amongst other PAX to not make themselves noticed, what are these called? - correct answerSleepers
What should you do if a hijacker is on board? - correct answer- Try to warn the Flight Crew as soon as the incident begins. Use the Interphone & say 'A PAX demands to see the Captain'
- Obey hijackers orders
- Ensure that only one CC at a time approaches the hijacker at any one time
- Wherever possible, close & lock bars
- Be observant at all times (info may help authorities when incident is concluded)
- Negotiate patiently
- Follow 9 point plan
What should you NOT DO when a hijacker is on board? - correct answer- Antagonise or argue
- Talk down to them or appear clever
- Refer to insanity or mental disorders, even in the attempt to ease the tension by making a joke
- Give alcohol unless demanded
- Make any sudden move likely to be misunderstood
- Try to disarm the hijacker
- Suggest a course of action (you may be blamed if it goes wrong)
9 point plan: - correct answer1) Remain seated in take off/landing positions
- Rescuers expect you to be there
- Communication at hand
- Available to help with evacuation
2) Keep aisles clear
- In case of evacuation
- Allows rescuers easy access through the cabin
3) Serve PAX with trays
- If food is delivered to the A/C - it will be on trays
- If there are no trays, use empty bar trolley drawers
- Keep aisle clear
4) Keep PAX under control
5) Keep PAX movement to a minimum
- To avoid hijackers feeling threatened
6) Make mental note of PAX movement
- May help to identify 'sleepers'
7) Collect information
- Number of hijackers
- Details of clothes, shoes, accents, weapons, ammunition, radios etc
8) Be prepared to evacuate
- Evacuation drills
9) Review emergency procedures
- Response to emergencies such as first aid or fire
How will CC help to keep PAX quiet & comfortable during a hijack? - correct answer- If able to move around, speak to the PAX & try to allay their fears
- Pay particular attention to the elderly, such & PAX with children. Obtain the hijackers permission before enlisting the aid of any other PAX for example: if a doctor or other medically qualified person onboard is needed to administer first aid or medication
- Keep the cabin as clean & tidy as possible
- Ration available food & water. When on the ground, negotiate with hijackers to bring more food & water on board & ask for toilet servicing to be provided
In the event of a threatening/suspicious package in the A/C on the ground, what should CC do? - correct answer- Do not touch or attempt to clean any suspicious substances
- Inform the Pilot, if they are not on board then inform the representative of the carrier
- Inform the health authorities & security services at the airport in question
- If PAX are on board, with the approval of airport authorities, lead PAX off the A/C as quickly as possible
- Shut down all power sources, secure the A/C until further deductions are made
- Persons suspected of contact with an unidentified substance/item must be isolated from others, until a decision is made by the relevant services
In the event of a threatening/suspicious package in the A/C during flight, what should CC do? - correct answer- Do not touch or attempt to clean any suspicious substance/item
- Inform the Pilot
- If PAX or crew have been in contact with a suspicious substance, they should wash their hands & forearms repeatedly
- Put latex gloves & PBE (if necessary), then cover the suspicious substance/item with eg: a wet cloth to prevent the substance from spreading
- Where possible move PAX far away from the suspicious substance/item as possible
- Isolate the location with the suspicious item
- The pilot in command, in coordination with the CSS shall assess the situation in order to establish the appropriate steps before landing
- Inform ATC of the ensuing situation on board the A/C & where possible operations control in order to make a decision in relation to potentially landing at the nearest airport
- After landing follow the instructions of the local authorities
Who else can sit in CC jumpseats? - correct answerIAA inspectors
Flight deck door PDI's: - correct answer- No.1 must check the the 'emergency access code' unlocks the door
- Flight crew must check that the 'deny' feature is operational
What is the non normal door locking system on the flight deck door? - correct answerThe deadbolt system
What does having the deadbolt as a cross mean & allow? - correct answerThis means the flight deck door is locked & can be opened with a key
What does having the deadbolt as horizontal mean & allow? - correct answerThis means the flight deck door is located but can't be opened with the key
What does having the deadbolt as vertical mean? - correct answerThis means the flight deck door is unlocked
If the pilot exits the flight deck, which CC are not allowed to enter? - correct answerNo.1 & Junior NEW
What does the red light indicate on the emergency access panel? - correct answerThe door is locked
What does the amber light indicate on the emergency access panel? - correct answerThat the correct access code has been entered
What does the green light indicate on the emergency access panel? - correct answerThat the door is unlocked so
How long will the flight deck door be unlocked for? - correct answer5 seconds
Unattended Ryanair A/C must be protected as follows: - correct answer- External doors must be closed
- Airstairs must be retracted
- Steps & access aids must be removed & placed sufficiently far from the A/C to prevent access
- If there are personnel on the A/C when you board, you must confirm that they are in possession of a valid ID & are authorised to be there
Challenging person in restricted areas: - correct answer- You must challenge all persons in vicinity of/attempting to board Ryanair A/C
- You must challenge all persons not displaying a valid ID in SRA's
- You must report unauthorised persons or vehicles identified in SRA's
- You must not hold security doors open for anyone unless you have confirmed that they hold a valid ID
When will a security search be conducted? - correct answer- Whenever there is a reason to believe that unauthorised persons have had access to the A/C
- Whenever an A/C arrives from a 3rd country (outside the EU)
- Whenever an A/C was accessible, arrives into it departs from a part of an airport which is not classified as a 'critical part'
What following items must be examined as part of a security search? - correct answer- Areas between the seats & between the seat & wall
- Flight deck (if left unattended)
What does a red bomb warning indicate? - correct answerA specific warning which permits identification of a specific target OR The called has positively identified himself or the organisation involve & is judged credible
COUNTERMEASURES REQUIRED
What does an amber bomb warning indicate? - correct answerWarning can be related to one or more targets but doubt about its credibility OR Doubt about the effectiveness of existing countermeasures
AUGMENTED COUNTERMEASURES REQUIRED
What does a green bomb warning indicate? - correct answerA warning which may not identify a target or a specific group of targets OR Lacks credibility
NO EXTRA PRECAUTIONS REQUIRED
What should CC do if they find a note on board? - correct answerThey must immediately report the matter to the Captain who will action as necessary
What is the basic procedure for a bomb warning on ground, parked on stand? - correct answer'No.1 to flight deck'
- No.1 picks up Interphone & says 'Cabin to flight deck - No.1 standing by'
- No.2 picks up Interphone & says 'Cabin to flight deck - No.2 standing by'
- All Aircrew to be briefed on NITS
- On Captain's command, disembark passengers - steps will be used where possible
- Check your area for any remaining passengers
- Aircrew disembark
- Await further instructions
What is the basic procedure for a bomb warning on ground, taxiing? - correct answer'No.1 to flight deck'
- No.1 picks up Interphone & says 'Cabin to flight deck - No.1 standing by'
- No.2 picks up Interphone & says 'Cabin to flight deck - No.2 standing by'
- All Aircrew to be briefed on NITS
- Captain will taxi the A/C to the designated area as instructed by ATC
- Captain will make a PA to passengers
- On Captain's command, disembark passengers - steps will be used where possible
- Check your area for any remaining passengers
- Aircrew disembark
- Await further instructions
What is the basic procedure for a bomb warning during flight? - correct answer'No.1 to flight deck'
- No.1 picks up Interphone & says 'Cabin to flight deck - No.1 standing by'
- All crew to be briefed on NITS
- Captain will make a PA to passengers
- CC await further instructions (sterile search/least risk bomb location)
When should the sterile search method be implemented? - correct answerOn the Captain's instructions
What is the purpose of the sterile search method? - correct answerTo cover all areas of the A/C in order to locate a suspicious object
Who will search the flight deck in the sterile search method? - correct answerThe flight crew
What happens if the suspicious object is discovered in the sterile search method? - correct answerThe search must continue as more devices may be planted
Sterile search method: - correct answer- No.1 stands at the FWD and is the OBSERVER
- No.4 stands between the STERILE & UNSTERILE area & is the barrier
- No.2 & No.3 are the SEARCHERS
- Begin the search in the rear galley & toilets, bottom top top, left to right, every area must be fully searched
- Move the last 3 rows of passengers & all passengers & all belongings to the front of the aircraft
- No.4 will move to row 30
- Search fully all 3 rows, from aisle to window & bottom to top
- If nothing has been found the area is now STERILE
- Before the passengers return to the STERILE area, all baggage must be searched by the BARRIER
- Continue with this procedure 3 rows at a time
- During the search, if a suspicious objected is found, DO NOT TOUCH IT, ask passengers to identify
- If the object is not identified by the passenger, inform flight crew & treat as SUSPICIOUS
- Continue with search
- At front of aircraft, check galley & toilet
- Flight crew will search the flight deck
- Each CC will search the crew bag of another CC
- Particular attention shall be paid to galleys, toilets, emergency equipment, stowage, jumpseats & any recesses including recess panel in the ceiling in the AFT galley
- The flight crew shall be kept informed
What can be used to help in the sterile search? - correct answerA torch & mirror
If a suspicious object is found, what should CC do? - correct answer- NOT TOUCH IT
- Inform the No.1 & flight crew immediately
- Give detailed description including size, colour, marking, smell, noise, stains etc
- If possible a digital photo of the suspicious object to be taken & given to the Captain
- A drawing of the suspicious object should be in the form of a diagram as this makes it easier for description & analysis on the ground
- Where possible, move passengers away from the area. Instruct them to sit with their heads below the tops of seat backs
- If the Captain considers it is essential to move the suspicious object for the safety of the A/C he will give instructions for it to be moved to the least risk bomb location which is the R2 door
Where is the least risk bomb location? - correct answerR2 door
Least risk bomb location preparation: - correct answer- Disarm R2 slide
- Remove safety equipment such as: O2 bottles, fire extinguishers etc which could become a projectile or hazard if there is an explosion
- Empty 2 trolleys & lay them down flat on the floor against R2 door
- Pad the area with cushions
- Place the suspicious object against the window
- Cover it with a plastic bag to keep it dry
- Cover with a layer of dampened material
- Continue to pad with cushions until it reaches the ceiling
- Move the last 6 rows of passengers
- Put 4 passengers in a row if necessary
- No.3 & No.2 sit directly behind last row of passengers
OBSERVER - correct answerNo.1
BARRIER - correct answerNo.4
SEARCHERS - correct answerNo.2 & No.3
Moving the suspicious object: - correct answer- Slide a stiff card under the object in case it is fitted with an anti lift device
- Keep the object in the same attitude in which it was found, eg: do not turn the object over or around
- One CC will carry the object
- One CC will walk in front of the CC carrying the object to prevent any interference from passengers
- One CC will walk behind the CC carrying the object to prevent any interference from passengers
Resolution of difficult situations: - correct answerInform - friendly manner
Warn - polite manner
Action - calm manner
ICAO's scale of disruptive passengers: - correct answerLevel 1 - verbal
Level 2 - Physically abusive
Level 3 - Life threatening or display of weapon
Level 4 - Attempted or actual breach of the flight crew compartment
Reasons Ryanair will implement an offload: - correct answer- Smoking
- Physical violence
- Continuous refusal to comply with safety requests
- Interfering with A/C equipment
- Theft of item
- Sexual assault
When must security checks be completed ? - correct answer- Before PAX boarding
- Before landing
- After PAX disembarkation [Show Less]