CLA Practice Test Questions and Answers 2022/2023
The Japanese term, kaizen, means:
Continuous planning
Quality improvement
Quality
... [Show More] planning
Continuous improvement - Correct AnswerContinuous Improvement
Who is the driving force throughout the life cycle of a product?
Suppliers
Customers
Manufacturers
Transporters - Correct AnswerCustomers
Which of the following is the federal agency devoted to workplace safety?
USDOT
OSHA
EPA
FAA - Correct AnswerOSHA
Which of the following regulates indistrial waste disposal?
ISO 4000
Clean Water Act
National Environmental Policy Act
Superfund - Correct AnswerClean Water Act
Which type of audit is requested by your manager?
Internal
External
Third-party
Team - Correct AnswerInternal Audit
Who is responsible for the safe operation of material handling equipment?
The equipment's manufacturer
Employers
Employees
All of the above - Correct AnswerAll- equipment's manufacturer, employers, and employees
What guides an AGV?
Rails
Computers
Lasers
All of the above - Correct AnswerAll- Rails, computers, and lasers
Places where materials are stored for future use are:
Warehouses
Production Facilities
Factories
Retailers - Correct AnswerWarehouses
What role withing the supply chain is responsible for physically connecting the sources of supply with customers?
Distribution centers
Retailers
Suppliers
Transporters - Correct AnswerTransporters
What is the most common dock design used in the United States?
Open
Flush
Rail
Enclosed - Correct AnswerFlush
Your power zone is located:
Above your shoulders
Above your waist and below your shoulders
Above your knees and below your shoulders
Above your knees and below your waist - Correct AnswerAbove your knees and below your shoulders
Which of the following describe external communication? (Select all that apply)
With co-workers
With customers
With delivery drivers
With supervisors
With other shifts - Correct AnswerWith delivery drivers and customers
Which of the following are important guidelines for effective writing? (Select all that apply)
Consider your audience
Visualize
Ask question
Proofread
Use appropriate tone - Correct AnswerConsider your audience and proofread
In logistics, the most common PPE is:
Hard hat
Boots
Gloves
Mask - Correct AnswerBoots
Kaizen is an important element of which quality control system?
Six Sigma
TQM
Lean Management
ISO 9000 - Correct AnswerTQM
What type of equipment is used to bridge the gap between a vehicle deck and the warehouse doors?
Yard lift
Gravity conveyor
Dock board
Trailer - Correct AnswerDock board
Which of the following is NOT one of the four basic functions around which most warehouse/distribution activities revolve?
Stocking
Receiving
Supply
Order Processing - Correct AnswerSupply
When setting goals, SMART refers to:
Specific, measurable, achievable, relevant, time based
Specific, measurable, accepted, relevant, time based - Correct AnswerSpecific, measurable, achievable, relevant, time based
Red safety signs are usually used to depict:
Storage locations
General information
Radiation Warning
Danger - Correct AnswerDanger
What type of training prepares workers to work in multiple areas within a facility?
On-site
External
On-line
Cross-Training - Correct AnswerCross-Training
What type of audit would be used to prove that a company quality program meets ISO 9000 standards?
Internal
External
Third-party
Team - Correct AnswerThird-party audit
Recent economic and global trends require warehouses to:
Handle and store MORE items
Ship LESS international orders
Spend MORE time processing orders
Execute LESS and smaller transactions - Correct AnswerHandle and store MORE items
Inventory including all the materials being currently worked on is referred to as which type of inventory?
Raw materials
Work-in-process
Finished goods
In-transit - Correct AnswerWork-in-process
What is the most common piece of equipment in most warehouses?
Sideloader
Sit down counterbalance fork lift
Narrow aisle fork lift
Carton clamp truck - Correct AnswerSit down counterbalance fork lift
What class of fire extinguisher is used to fight grease and oil fires?
A
B
C
D - Correct AnswerB
What was the first major global supply chain security initiative?
CSI
FAST
AMR
C-TPAT - Correct AnswerC-TPAT
Which type of team is made up of a group of workers responsible for similar process within a logistics facility?
Work team
Project team
Cross-functional team
Department team - Correct AnswerWork Team
Improvement is not possible unless there is some way to measure the results.
True
False - Correct AnswerTrue
What type of PPE is used to protect workers from falling objects?
Gloves
Boots
Mask
Hard Hat - Correct AnswerHard Hat
Which of the following is true about bar codes and RFID tags and their respective scanners?
Bar codes require a direct line of sight and RFID tags do not.
Bar codes do not require a direct line of sight and RFID tags do.
Both bar codes and RFID tags require a direct line of sight. - Correct AnswerBar codes require a direct line of sight and RFID tags do not.
What are the four steps in the PDCA cycle?
Plan, define, check, act
Plan, do, check, act
Plan, define, count, act
Plan do, count, act - Correct AnswerPlan, do, check, act
Which security initiative focuses on the ports that send the highest volumes of products into the U.S.?
FAST
CSI
AMR
C-TPAT - Correct AnswerCSI
Which type of team focuses on a single major issue of concern within a given process?
Work team
Project team
Cross-functional team
Department team - Correct AnswerProject team
Which of the following described the process of finding a better way of meeting customer needs?
Quality planning
Quality control
Quality improvement
Quality management - Correct AnswerQuality improvement
What is the most common numbering system for RFID devices?
RPC
UPC
EPC
IPC - Correct AnswerEPC
In terms of facility design, what is throughput?
A building's capacity to store goods
The ability to retrieve materials with minimum effort
The volume of goods expected to move through a warehouse
The speed of which goods move through a warehouse - Correct AnswerThe volume of goods expected to move through a warehouse
How might a front-line worker use a WMS? (Select all that apply)
To check email
To enter inventory location
To take a test
To find a SKU location
To determine a SKU quantity - Correct AnswerTo check inventory location, to find SKU location, and to determine a SKU quantity.
Which government body is responsible for enforcing environmental regulations on industry?
DOT
EPA
RSPA
CBP - Correct AnswerEPA
Most service failure in logistics can be traced back to breakdowns in communication.
True
False - Correct AnswerTrue
What color combination is used to indicate radiation?
Black on white
Magenta on yellow
Black on orange
Magenta on blue - Correct AnswerMagenta on yellow
What type of computer application is used to edit and format a document?
Internet
Email
Word processing
Spreadsheets - Correct AnswerWord processing
Which of the following terms is normally associated with order processing?
Loading
Cross-docking
Picking
Shipping - Correct AnswerPicking
FAST is a trade initiative between which of the following countries?
U.S. and Cuba
Europe and U.S.
Russian, China, and U.S.
Canada, Mexico, and U.S. - Correct AnswerCanada, Mexico, and U.S.
Which type of inventory includes products that are in the process of being transported from a supplier to a customer?
Work-in-process
Finished goods
In-transit
Raw materials - Correct AnswerIn-transit
Which of the following are benefits of C-TPAT membership? (select all that apply)
Emphasis on self-policing
Reduced inspections
High inspection costs
No AMR is required - Correct AnswerEmphasis on self-policing
Reduced inspections
Which term describes the time it takes to process an order from the time the order is received from the customer until the order is delivered? - Correct AnswerOrder cycle time
Quality starts with which department:
Shipping
Receiving
Stocking
Picking - Correct AnswerReceiving
Making decisions by building consensus means:
A manager makes the decision
Most team members accept the decision
All team members are completely satisfied with the decision - Correct AnswerMost team members accept the decision
Safe lifting practices include: (Select all that apply)
Using angled shelving
Lifting from the floor
Using legs to push up the load
Using team lifting - Correct AnswerUsing angled shelving
Using legs to push up the load
Using team lifting
Communication is not effective unless it is understood by the receiver.
True
False - Correct AnswerTrue
Which of the following describe internal communication? (Select all that apply)
With co-workers
With customers
With delivery drivers
With supervisors
With other shifts - Correct AnswerWith co-workers, supervisors, and other shifts
Which type of team is made up of members from different departments?
Work team
Project team
Cross-functional team
Department team - Correct AnswerCross-functional team
What class of fire extinguisher is used to fight fires of wood, paper or plastic?
A
B
C
D - Correct AnswerClass A
What is the most common bar code symbol?
RPC
UPC
EPC
IPC - Correct AnswerUPC
What color is most often used for safety signs, such as first-aid stations?
Red
Blue
White
Green - Correct AnswerGreen
Preview, Question and Visualization are three strategies to improve your:
Speaking skills
Writing skills
Reading skills
Listening skills - Correct AnswerReading skills
Examples of workplace misconduct are: (Select all that apply)
Dishonesty.
Disagreeing with your boss.
Sleeping on the job.
Making a mistake.
Fighting with other workers. - Correct AnswerDishonesty
Sleeping on the job
Fighting with other workers [Show Less]