The term PSAP stands for Public Safety Access Point - correct answer False, Public Safety Answering Point
Professionalism is defined by who you are,
... [Show More] what you do, and how others perceive you - correct answer True
Ethics involves an individuals personal, professional, and organizational rules of conduct - correct answer True
The three primary fields of public safety communications are law enforcement, fire service, and emergency management - correct answer False, They are Law Enforcement, Fire Services, and EMS (Emergency Medical Services)
The term vital services defines the primary functions or tasks of public safety communications systems - correct answer True
Telephone books, maps, and cross reference directories are examples of PSAP informational resources - correct answer True
A policy is a guide to action and a procedure is a guide to thinking - correct answer False, A policy is a guide to thinking and a procedure is a guide to action
All non verbal communication requires face to face communication - correct answer False
A question that can't be answered yes or no is an open ended question - correct answer True
Restating a speakers main points in your own words is applying the active listening technique - correct answer False
Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing - correct answer False
An observation is based on assumptions and an inference is based on facts. - correct answer False, An observation is based on facts and an inference is based on assumptions
Good customer service means treating callers with dilligence, consideration, and respect - correct answer True
Emergency calls only come in on emergency lines - correct answer False
Giving legal advice and/or personal opinions is part of a telecommunicators job - correct answer False
It's okay for a telecommunicator to rely on memory during info gathering - correct answer False
An accurate description of weapons is critical info for response units - correct answer True
The ALI is the calling party's telephone number and the ANI is the calling party's address and dispatch info. - correct answer False, ALI is location and ANI is number
E911 systems enhance basic 911 systems by automatically providing the callers telephone number and physical address - correct answer True
Cordless telephones are considered part of the wireless telephone systems - correct answer False
911 calls are selectively routed to the correct PSAP based on the MSAG - correct answer True [Show Less]