Ethics involves an individual’s personal, professional, and organizational rule of conduct - correct answer True
The three primary fields of public
... [Show More] safety communications are law enforcement, fire service, and emergency management - correct answer False
The term vital services defines the primary functions or tasks of public safety communications systems - correct answer True
Telephone books, maps, and cross reference directories are examples of PSAP informational resources. - correct answer True
A policy is a guide to action and a procedure is a guide to thinking. - correct answer False
All non verbal communication requires face to face communication. - correct answer FAlse
A question that can't be answered yes or no is an open ended question. - correct answer True
Restating a speakers main points in your own words is applying the active listening technique of reflecting feelings. - correct answer False
Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing. - correct answer False
An observation is based on assumptions and an inference is based on facts. - correct answer False
Good customer service means treating callers with dilligence, consideration, and respect. - correct answer True
Emergency calls only come in on emergency lines. - correct answer False
Giving legal advice and/or personal opinions is part of a telecommunicators job. - correct answer False
It's okay for a telecommunicator to rely on memory during info gathering. - correct answer False
An accurate description of weapons is critical info for response units. - correct answer True
The ALI is the calling party's telephoen number and the ANI is the calling party's address and dispatch info. - correct answer False
E911 systems enhance basic 911 systems by automatically providing the callers telephone number and physical address. - correct answer True
Cordless telephones are considered part of the wireless telephone systems. - correct answer False
911 calls are selectively routed to the correct PSAP based on the MSAG. - correct answer True
The four basic operational methods for call routing are direct dispatch, call transfer, call relay, and call referral. - correct answer True [Show Less]