What was the first documented form of police communications? - correct answer The first documented form of police communications was in Old England where
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constable carried a hand bell or rattle.
Which police department was the first to use an "on the air" voice transmission? - correct answer The Detroit Police Department was the first to use an "on the air" voice
transmission which enabled one-way radio communication from the police
department to the officer.
Which police department updated their signal lights to call booths called private boxes? - correct answer In 1870, The Chicago Police Department
updated their signal lights to call booths called private boxes, where only officers and
reputable citizens were issued keys that would allow them access to the private box.
Who implemented the first two-way radio system? - correct answer Bayonne, New Jersey improved radio
communications by implementing the first two-way radio system.
In what year did Florida require all PSTs to become state certified? - correct answer In 2010, the profession evolved further by requiring all PSTs to become state
certified in Florida. Section 401.465, Florida Statute, requires anyone working in a
public safety answering point (PSAP) to receive mandated training and certification
prior to working independently.
Before 911, what number did citizens use to dial when requiring emergency assistance? - correct answer Initially, when requiring emergency assistance, citizens would dial "0" for the
operator, placing the operator in the position of determining the emergency and
locating the appropriate agency for the caller.
Where was the first 911 test call made? - correct answer The 911 system was developed with the first test call being made in Haleyville, Alabama in 1968.
Where was the first enhanced 911 test call received? - correct answer The 911 system evolved to include an enhanced feature, allowing the telephone
number, address and name of the caller to automatically be displayed on the 911
screen. The first enhanced call was received in Orange County, Florida in 1980.
In ____, President _____________ declared 911 as the National Communications
Number. - correct answer In 1999, President Bill Clinton declared 911 as the National Communications
Number.
911 is the emergency number used in the United States and _________. - correct answer Canada.
True or False: As a public servant, a PST is held to a higher standard of professionalism. - correct answer True.
True or False: PSTs will conduct themselves on and off-duty in such a manner that any public
actions and behavior reflect favorably on the profession. - correct answer True.
True or False: PSTs will not engage in conduct which discredits the profession or its members, or
which impairs the operations of the agency. - correct answer True.
What is the difference between a Call Taker and a Dispatcher? - correct answer Call taker: Is responsible for answering incoming calls; having working knowledge of
their agency's resources; determining if it's an emergency or non-emergency call;
classifying as a law, fire or Emergency Medical Services (EMS), response; gathering
pertinent responder and life safety information and relaying information in a timely
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