Employees A and B work together on the same project team. When the team faces a complex problem, the team leader usually asks B to generate alternative
... [Show More] solutions for the team to consider. Experience has shown that B is more likely to take initiative, to set ambitious goals, and to feel that the team can effectively influence its environment. Employee A tends to do well on jobs that are routine, is plagued with self doubt, and feels that the team is largely powerless over its environment. Which statement is correct?
A) Employee A exhibits positive core self evaluation, and employee B exhibits negative core self evaluation.
B) Employee A exhibits negative core self evaluation, and employee B exhibits positive core self evaluation.
C) Employee A exhibits negative core self evaluation, and employee B exhibits negative core self evaluation.
D) Employee A exhibits positive core self evaluation and employee B exhibits positive core self evaluation.
B) Employee A exhibits negative core self evaluation, and employee B exhibits positive core self evaluation.
Employee B was upset by Employees A's behavior at the department planning meeting, Which factors will influence Employee B's perception in this situation?
A) Problem, Criteria, and Alternatives
B) Situation, target, and perceiver
C) Heredity, environment, perceiver
D) Stimulation, task, and skills
B) situation, target, and perceiver
A person is broadminded courageous and forgiving. Which of the values are these?
A) Transitory values
B) Terminal values
C) Instrumental values
D) Determinate values
C) Instrumental Values
An employee enjoys having a large span of responsibility and is motivated to do well because of personal feelings. Which kind of reward is this?
A) Affiliation reward
B) Intrinsic reward
C) Compensatory reward
D) Extrinsic reward
B) Intrinsic reward
Manager A supervises 10 district units with 100 employees and receives $100,000 in compensation. Manager B supervises 5 district units with 50 employees and also receives $100,000 in compensation. Manager A is upset by the relationship and is looking for a new job. Which theory explains A's motivation to look for a new job?
A) Inequity theory
B) Perceptual fairness theory
C) Perception theory
D) Equity theory
D) Equity theory
A manager challenged an employee to produce an average of 24 assemblies each day for a week. This production goal was higher than the employee had ever achieved during any week. The manager gave the employee a tally sheet to mark after each assembly was completed. Considering the goal-setting theory of motivation, the manager was counting on which factors to influence the employee to achieve the production goal?
A) Feedback and reflection
B) Challenge and power
C) Specificity and feedback
D) Challenge and direction
C) Specificity and feedback
Which theory of motivation focuses on 5 levels of needs, and further separated those needs by lower-order needs and higher-order needs?
A) Two-factor theory
B) McClelland's theory of needs
C) McGregors Theory X and Theory Y
D) Maslow's Heirarchy of needs theory
D) Maslow's Heirarchy of needs theory
Which of the five-stage group development model is characterized by close relationships and cohesiveness?
A) Norming
B) Performing
C) Forming
D) Storming
A) Norming
What defines a set of expected behavior patterns attributed to a person occupying a given position in a social unit?
A) Group conformity
B) Group role
C) Group Status
D) Group norm
B) Group role
Which type of group is defined by the organizations structure?
A) Designated group
B) Formal group
C) Unified group
D) Informal Group
B) Formal group
Management has noticed that the quality improvement work group is struggling because member's seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?
A) Decrease the difficulty of becoming a group member
B) Physically isolate the group
C) Establish more rigid roles for group members
D) Make the group larger
B) Physically isolate the group
To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk. Which type of conflict resolution technique does this represents?
A) Authoritative command
B) Altering the structural variables
C) Altering the human variable
D) Problem solving
A) Authoritative command
Which option defines organizational culture?
A) A human resources department program for recognizing diversity
B) An organizational segmentation according to cultural background
C) A diverse cultural subset working together to strengthen impact
D) A shared system of meanings that is unique to the organization
D) A shared system of meanings that is unique to the organization
Which term describes the tendency for individuals to expend less effort when working collectively than when working individually?
A) Independent effort
B) Employee disengagement
C) Social loafing
D) Selective perception
C) Social loafing
What is a strength of group decision making?
A) Power of groupthink
B) Reduced time for making decisions
C) Conformity pressures in groups
D) Increased diversity of views
D) Increased diversity of views
Which statement is true about work teams?
A) The members' primary focus is on improving individual effort
B) Members work together to neutralize synergy
C) Members of the group generate positive synergy through coordinated effort.
D) The primary goal is to share information that is helpful to individual efforts
C) Members of the group generate positive synergy through coordinated effort.
What type of team is formed when employees from about the same hierarchical level but from different work areas come together to accomplish a task?
A) Diverse team
B) Cross-functional team
C) Virtual team
D) Divergent team
B) Cross-functional team
What are primary factors that differentiate virtual teams from face-to-face teams?
A) Improve employee satisfaction and create more frequent social context
B) Overcome time an space constraints and create limited social context
C) Reduce paraverbal cues and create more frequent social context
D) Reduce telecommunications costs and increase paraverbal cues
B) Overcome time and space constraints and create limited social context
What is a characteristic of problem-solving teams that is different than cross functional teams?
A) Problem-solving team members come from different work units.
B) Problem-solving teams use only computer technology to tie them physically
C) Problem-solving team members come from the same work unit
D) Problem-solving team members meet only on a virtual basis
C) Problem-solving team members come from the same work unit
A team was assigned a project. Halfway through the project it was obvious that the team-was failing to meet expectations. Management had made sure that individuals assigned to the team had good interpersonal skills as well as good problem-solving and decision-making skills. However, they overlooked other abilities of team members requires for accomplishing the work. Which ability necessary for team members was overlooked?
A) Propensity for social loafing
B) Authoritarian personality
C) Type D personality
D) Technical expertise
D) Technique Expertise
When organizing a team to develop a new quality control system, management wanted to assign team members having characteristics common to effective teams.
A) A climate of trust, members who fill role demands, and a large team size
B) Group performance evaluation, absence of conflict, and members who fill role demands
C) Group performance evaluation, members who score low on personality characteristic or extroversion, and effective leadership
D) A manageable level of conflict, members who are conscientious, and effective leadership
D) A manageable level of conflict, members who are conscientious, and effective leadership
A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?
A) Change work group roles at random
B) Take action on problems as individual members as well as in work teams
C) Assign individual roles rather than mutual team roles
D) Share information but not engage in collective performance goals
B) Take action on problems as individual members as well as in work teams
A company is changing their work organization from employees working individually to the use of teams. Which reward system could be used to foster long-term team effectiveness?
A) Reward system that rewards only individual performance
B) Reward system that recognizes only group activity
C) Reward system that discourages collaboration by individuals
D) Reward system that rewards both individual an group activity
D) Reward system that rewards both individual and group activity
Management is considering a reorganization of sales regions and plans to allow employees to live and work in their respective sales territories throughout the United States. However, the VP of sales wants the regionally dispersed agents to participate in weekly sales meetings. Which type of teams should be organized?
A) Quality teams
B) Self managed teams
C) Cross functional teams
D) Virtual teams
D) Virtual teams
What is the optimal method for maximizing team member participation in a global meeting?
A) Unilateral communication techniques
B) E-mail communications
C) Hard copy messaging
D) Video conferencing technology
D) Video conferencing technology
A newly-formed team is struggling to become productive but cannot decide who should do what. How should the team leader attempt to resolve the problem?
A) Coach the team through the difficulty
B) Research the problem and impose a solution without argument
C) Resign as team leader
D) Disband the team because the problem cannot be solved
A) Coach the team through the difficulty
Which attributes are included in the seven primary characteristics that define an organizations culture?
A) Political attitude, attention to detail, team orientation
B) Team orientation, political orientation, people orientation
C) Attention to detail, innovation and risk taking, people orientation
D) Aggressiveness, competitive focus, innovation
C) Attention to detail, innovation and risk taking, people orientation
When is organizational culture considered dysfunctional?
A) When different employee groups communicate common problems
B) When cultural incompatibility deters making acquisitions or mergers
C) When strong organizational cultures prohibit prejudice
D) When core values are in agreement throughout the organization
B) When cultural incompatibility deters making acquisitions or mergers
What is one of the forces that plays a particularly important role in sustaining an organization's culture?
A) Socialization process
B) Individualized interaction
C) Personal background of key employees
D) Educational level achieved by key employees
A) Socialization process
What is an advantage of a strong organizational culture?
A) Organizational purpose results in limited cohesiveness
B) Employee behavior is rarely affected.
C) There is a lack of behavioral consistency
D) The company has low employee turnover
D) The company has low employee turnover
How can an organization transmit its culture to its employees?
A) By analyzing employee gripes and complaints
B) By using material symbols and specific language
C) By requiring employees to memorize the mission statement
D) By influencing the balance of employees' cultural backgrounds
B) By using material symbols and specific language
What is an advantage of a group that is not very cohesive?
A) When making a group decision, groupthink is more likely to occur
B) There is less need for giving rewards as group rewards
C) When performance norms are high, productivity will be higher than a cohesive group.
D) When performance norms are low, productivity may be higher than in a cohesive group
D) When performance norms are low, productivity may be higher than in a cohesive group [Show Less]