False
Agents who have never had any verbal warnings cannot be issued a corrective action plan
60
A grievance request, or any evidence concerning
... [Show More] a grievance, must be filed orally or in writing no later than 60 calendar days from the date of the event of the date the member is made aware of the issue.
all of the above
Steps to take when safeguarding and securing PHI and PII include:
327
Wellcare has added ____ new counties to our footprint in 2022
Library Card
Which of the following is not an example of Protected Health Information (PHI)
five
All standalone PDP formularies have a ____ -tier structure for 2022
True
To ensure accurate data entry, you should repeat the Medicare ID back to the beneficiary.
Written, Electronic, Verbal
Communication of PHI can be:
All of the above (Member satisfaction/Experience, Complaints, Rapid Disenrollment)
Key areas you as a Sales Agent/Broker have control over and impact upon regarding Star (quality) ratings are:
True
All Wellcare standalone PDP plans will have a $0 Tier 1 preferred retail and mail benefit.
True
Wellcare has expanded coverage in Massachusetts, Nebraska, and Oklahoma.
True
Wellcare offers a wide variety of Medicare products consolidated under a new Wellcare brand.
True
Any request of distribution of PHI should contain only the minimum amount of PHI required to complete the intended task.
False
When completing an application, you should ensure that you enter the provider ID of a specialist and not a Primary Care Physician (PCP).
Must include most of the required elements necessary to complete the enrollment.
Which of the following statements about completing telephonic enrollments is FALSE?
Three
Wellcare has streamlined standalone PDP offerings from six plans to __ in all 34 regions across all 50 states and D.C.
All of the above (Ascension Complete and Wellcare)
The information contained within ACT will equip agents to certify, market and sell which health plans?
True
Upon completion of the application, you must provide the beneficiary with the enrollment application confirmation ID.
True
Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment processing.
True
Wellcare's 2022 product expansion represents an 8% increase from 2021
True
Members in all plans impacted by the 2022 PDP contract consolidation will be reissued an ID card.
All of the above
Agents are to put into practice all guidelines set forth in: [Show Less]