SHRM-CP Study Guide (2023)
Fishbone Diagram - ANS-Is used to map out a list of factors that affect a problem or
desired Outcome
Numerical Rating -
... [Show More] ANS-Is a quantifiable measure of desired performance, and it serves
as a target for improvement.
Organizational Needs Assessment - ANS-Where is the training needed in the
organizational level?
It defines the KSAs required as the organization prepares for the future.
Organizational Development (OD) - ANS-Is a complex strategy intended to change the
beliefs, attitudes, values, culture and structure of organizations so that they can better
adapt to new technologies, markets, and challenges. Organizational Development
methods are employed to improve Organizational Effectiveness (OE).
Scatter diagram - ANS-Quality tool that shows possible relationships between two
variables. (e.g. Trend and Ratio) (e.g. to determine if there is a relationship between
years of experience and income level)
Sample return - ANS-A measureable outcome as a result of a developed initiative. (e.g.
An average value of increased production)
Designing an OED Intervention - ANS-Requires determining the target audience's
readiness for the upcoming change. (Managers input is a way to diagnose their
readiness and obtaining commitment. )
Interpersonal Strategies - ANS-Deals with the work relationship between employees.
Efforts aimed at clarifying work expectations and norms to prevent misunderstandings
or conflicts.
OD/ OE involves analyzing 3 areas of an organization: - ANS-Its people, its processes,
and its planning
Process-related performance problem - ANS-Impractical or outdated procedure are an
example of process-related problem.
Goldratt's Theory of constrains - ANS-The greater constraints faced by organizations
come from policies.
Six Sigma - ANS-Its a set of techniques and tools for process improvement. It was
introduced by engineer Bill Smith while working at Motorola in 1986
Six Sigma Black Belts - ANS-Project Leaders
Six Sigma Green Belts - ANS-Employees
Organizational Structure - ANS-The Method by which work flows through an
organization. It allows group to work together within their individual functions to manage
tasks.
An Ombudsperson - ANS-Is a neutral party with limited powers and cannot therefore
negotiate for one party. It can investigate, the dispute, establish facts, and refer the
matter, along with the evidence, to management or to other forms of ADR.
Open-door policy - ANS-Form of dispute resolution that opens the lines of
communication within a company
High involvement employee - ANS-Employee involvement strategies that allow
employees to participate in managing the organization.
Corporate Social Responsibilities - ANS-Is a form of corporate self-regulation integrated
into a business model. CSR policy functions as a self-regulatory mechanism whereby a
business monitors and ensures its active compliance with the spirit of the law, ethical
standards and national or international norms.
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