Salesforce Admin Questions - Complete Solutions (Answered) An administrator at Cloud Kicks is building a flow that needs to search for records that meet
... [Show More] certain conditions and store values from those records in variables for use later in the flow. What flow element should the administrator add? A. Assignment. B. Create Records. C. Get Records. D. Update Records. Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and Close deals. What should the administrator configure to help with these issues? A. Einstein Activity Capture. В. Einstein Lead Scoring. C. Einstein Opportunity Scoring. D. Einstein Search Personalization. Which two actions should an administrator perform with Case escalation rules ? Choose 2 answers A. Send email notifications. B. Re-assign the Case. C. Re-open the Case. D. Change the Case Priority. An administrator at Cloud Kicks wants to deactivate user who has the company. What are two reasons that would prevent a user from being deactivated? Choose 2 answers A. The user is a Сustom hierarchy field. B. The user is assigned a workflow email alert. C. The user is part of a territory hierarchy. D. The user is the highest role in the role hierarchy. At Universal Containers there is a custom field on the Lead named Product Category. Management wants this Information to be part of the Opportunity upon lead conversion. What action should the administrator take to satisfy the request? A. Map the lead custom field to the product's product category field. B. Create a workflow to update Opportunity fields based on the lead. C. Create a custom field on the Opportunity and map the two fields. D. Configure the product categories picklist field on the product. Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status. Which feature should an administrator use to fulfill this request? A. Validation Rules. B. Predefined Field Values. C. Global Value Picklists. D. Dependent Picklists. Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's dashboards. What could be causing reps to have inappropriate access to data on dashboards? A. Dashboard Filters. B. Public Dashboards. C. Dynamic Dashboards. D. Dashboard Subscriptions. At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task. What should the administrator use to deliver this requirement? A. Approval Process. B. Formula Field. C. Flow Builder. D. Prebuilt Macro. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest form online. The team currently does not have access to the Lead object. How should an administrator provide proper access? A. Create a new profile. B. Assign a new role. C. Set up Manual sharing. D. Configure permission sets. The administrator at Cloud Kicks has been told that users are unable to add repeating tasks in Salesforce. Which two solutions should the administrator use to ensure users are able to do this? Choose 2 answers A. Tum on Task Notifications Service. B. Enable Creation Recurring Tasks in Activity Settings. C. Disable Shared Activities. D. Add Create Recurring Series of Tasks field on page layouts. An administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue? A. The username is already in use another organization. B. The email address used for the username has a contact record. C. The email used for the username is not a corporate email address. D. The username is restricted to a domain specific to my domain. Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities. What should an administrator suggest to meet this request? A. Make the field editable on page layouts. B. Create a custom field on Opportunity. C. Configure Forecasting support. D. Define a new Stage picklist value. Which tool should an administrator use to identify and fix potential session vulnerabilities? А. Organization-Defaults. B. Security Health Check. C. Setup Audit Trail. D. Field History Tracking. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors. Which two tools should an administrator configure? Choose 2 answers A. Approval process. B. Outbound massage. C. Email Alert Action. D. Quick Action. The marketing director at Northern Trail Outfitters has requested that the Budget field is populated in order for the Lead Status field to be marked as qualified. What tool should the administrator use to fulfill this request? A. Work flow Rule. B. Lead Conversion. C. Validation Rule. D. Require Field. An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field? A. Existing field values will remain unchanged. B. Existing field values will be deleted. C. Existing Auto Number field to Text is prevented. D. Existing field values will be converted. When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity. Which two automation tools should an administrator use to accomplish this request? Choose 2 answers A. Flow Builder. B. Approval Process. C. Workflow Rule. D. Process Builder. Cloud Kicks wants its reports to show a Fiscal Year that starts on February 1 and has 12 months. How should the administrator address this requirement? A. Set the Fiscal Year to Custom and the duration to 4 quarters. B. Set the Fiscal Year to Standard and the starting month as February. C. Set the Fiscal Year to Custom and the starting month as February. D. Set the Fiscal Year to Standard and the duration to 12 months. Users at DreamHouse Realty are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of open opportunities in the pipeline so that users can see how the company is performing at any point in time. How should an administrator create the dashboard without changing any sharing settings? A. Add a filter to the dashboard to filter the opportunities by owner role. B. Create a dashboard with the running user set as someone who can see all opportunities. C. Update the dashboard folder settings to manager for the sales reps role. D. Build individual dashboards for profiles that need to see the enterprise results. Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages. Which two steps should the administrator configure to meet this requirement? Choose 2 answers A. Use the standard object for designs B. Create a custom object for shoe designs. C. Configure a custom lookup field for shoe designs on the Product object. D. Add a custom master-detail field for shoe designs on the Product object. Cloud Kicks (CK) Is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account. How should the administrator recommend automating this business process? A. Create a workflow rule with an outbound message. B. Use a process to update the account when it is edited. C. Set up a scheduled process in Process Builder. D. Configure a scheduled flow in Flow Builder. An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration? Choose 2 answers A. IP address restrictions are set on the profile or globally for the org. B. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. C. Assign single sign - on to a permission set to allow users to log in when outside the network. D. Restrict U2F Security Keys on the user's profile to enforce login hours. Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure? Choose 3 answers A. Maximum invalid login attempts. B. Prohibited password values. C. Require use of Password Manager App. D. Password complexity requirements. E. Number of days until expiration. The administrator at Ursa Major Solar has created a custom report type and built a report for the sales operations team. However, none of the users are able to access the report. Which two options could cause this issue? Choose 2 answers А. The org has reached its limit for custom report types. B. The report is saved in a private folder. [Show Less]