Security departments are judged on what they do to... - Correct Answer-Proactively prevent incidents
A good crime prevention program uses perimeter
... [Show More] barriers, building exteriors, and interior controls to create: - Correct Answer-Layers of protection
Employee involvement in crime prevention starts with... - Correct Answer-new employee orientation
Appearing professional, friendly, approachable and positive are the basis for your - Correct Answer-attitude
To make good decisions on the job, you must - Correct Answer-take care of yourself on and off the job
The best way to achieve enhanced customer service is by using what method to exceed the expectations of the customeris a - Correct Answer-multi-tiered approach
Customers value reliability and _____________________ - Correct Answer-competence
Premise liability refers to the legal responsibility... - Correct Answer-property owner owes to persons on the property
What approach should be followed to determine appropriate protective measures and security and safety for off-campus facilities - Correct Answer-security inspections and risk assessments
Healthcare organizations are perhaps at a greater risk for slip and fall due to - Correct Answer-medical conditions limit Mobility
What best describes the Broken Window Theory? - Correct Answer-Neglect in an area creates the impression that no one cares.
The four most common methods of patrol are: - Correct Answer-Foot, K-9, Bicycle, and Motorized
One of several advantages to foot patrol is - Correct Answer-providing a visible deterrent to crime.
A major disadvantage to foot patrol is - Correct Answer-the opportunity to socialize excessively.
Covert and undercover investigations in the healthcare setting should - Correct Answer-be undertaken only when traditional methods of handling the situation have been tried or examined
Assault, both simple and aggravated, occur most often: - Correct Answer-Anytime
Which of the following is not an element needed for a crime to occur? - Correct Answer-Training
additional steps are necessary to sustain employee awareness and involvement in the security effort. all of the following vehicles are used except - Correct Answer-overhead paging system announcements
When addressing workplace violence security officers are expected to do all of the following except - Correct Answer-respond and resolve immediately
When assessing security-sensitive areas an officer might consider all of the following except - Correct Answer-creating unobstructed passage for patients and visitors
Which of the following is not an activity an officer should engage in to reduce the threat of workplace of violence? - Correct Answer-Intervening quickly in resolving without involving management
Which of the following steps would be least effective when treating a patient in potential danger as a victim or witness to a crime - Correct Answer-assign room without window
To provide security assistance regarding combative patients, all security staff should be well trained in - Correct Answer-Descalation techniques
Infants are most commonly abducted by - Correct Answer-a stranger
Patients suffering from dementia require - Correct Answer-particular attention to keep them from wandering away
When conducting an intervention with a mental health patient hospital security should - Correct Answer-conduct the intervention in the privacy of the patient's room
During a walkout or strike at a healthcare facility hospital security can expect all of the following except - Correct Answer-striking employees will be cooperative in order to protect their job
Some of the job action assignments for security in the incident command system for dealing with civil disturbances include - Correct Answer-Access Control, incident documentation, event preparation with local law enforcement
In responding to an active shooter scenario the armed Healthcare security officer should - Correct Answer-realize they can minimize casualties by taking successful actions
Proactive risk assessments consider all of the following events except - Correct Answer-normal planned events
High sensitivity or vulnerable areas in the healthcare facility such as an emergency department or women's services are known as - Correct Answer-security sensitive areas
Doors that are being secured by magnetic locks should always be connected to the - Correct Answer-fire alarm panel
Which of the following was not identified as a computerized Patrol verification system - Correct Answer-biometric devices
A(n) _____ _____ _____ system can have many components, including electronic locks, a video tie in and alarm contacts - Correct Answer-Electronic Access Control
When responding to incidents involving violence, officers should - Correct Answer-only attempt a solo Intervention when an immediate life-threatening is present and intervention does not pose undue risk to the officer or others
When an urgent call is received and little or no information is known, officer should do all of the following, except - Correct Answer-maintain radio silence
What is the primary role of a security officer in crime prevention - Correct Answer-reduce the opportunity for a person to commit a crime
Crime prevention is the anticipation, recognition, and Appraisal of a crime risk. It also involves what - Correct Answer-initiating some action to remove or reduce the risk
what must be done about life safety deficiencies found in the hazard surveillance tour - Correct Answer-correct them immediately
what is the purpose of crime analysis - Correct Answer-identify problems and develop strategies to reduce problems
which of the following is easier in more cost-efficient for an institution - Correct Answer-building in security systems during building design
one of security primary responsibilities after a critical incident is controlled, is to - Correct Answer-preserve the scene and gather evidence
you have a pivotal role in advancing the professional standing of healthcare security and safety by - Correct Answer-adhering to the iahss code of ethics
one way to overcome the image of an uncaring officer is to - Correct Answer-respond to service calls quickly
four legal elements are considered in determining negligence - Correct Answer-legal Duty, breach of Duty, proximate cause, and damages or injury
employees should be aware of their surroundings and familiarize themselves with regular employees so they can question unknown persons. When faced with an unknown person, the employee should - Correct Answer-offer help and notify the supervisor of suspicious activity or an unsatisfactory reply
the responsibility to seek out and take advantage of training opportunities belongs to the - Correct Answer-individual officer
Healthcare facilities that provide ______ customer service motivate customers to tell others about these organizations - Correct Answer-excellent
process improvements in customer service can be measured how - Correct Answer-all of the above ( benchmarking, surveys, monitoring performance, service standards)
______ can be an excellent way to measure customer service and improve performance - Correct Answer-feedback
______ is an element in improving customer service - Correct Answer-all of the above ( identifying customers, attitude, communication, training)
communication is _____________ - Correct Answer-93% body language, 7% words
when evaluating environment as it pertains to workplace violence and an officer's responsibility, officers should know the following - Correct Answer-what's in place, who's not in compliance and what's not working
which of the following is not a symptom of risk for workplace violence - Correct Answer-an average employee who is generally very dependable
encourage employees to request a security escort to parking facilities to - Correct Answer-promote personal Safety and Security awareness
according to William Webster, director of the FBI, informants - Correct Answer-are the single most important tool in law enforcement
where should creating employee awareness and involvement in security efforts begin - Correct Answer-orientation
all potential responders to an alarm activation must receive training on - Correct Answer-the management of violence and aggressive behavior in critical response
when is the most Ideal Time to Begin parent education on the Infant security plan - Correct Answer-prenatal classes
the national Center for missing and exploited children has published which of the following - Correct Answer-a booklet to assist in developing and abduction prevention and response plan for hospitals
Which of the following is easier and more cost efficient for an institution? - Correct Answer-Building in security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates customers to tell others about these organizations. - Correct Answer-Excellent
Process improvement in customer service can be measured how? - Correct Answer-Surveys, Monitoring Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve performance. - Correct Answer-Feedback
What are elements in improving customer service? - Correct Answer-Identify Customers, Attitude, Communication and Training.
Communication is ______________. - Correct Answer-93% body language and 7% words.
The major source of premise liability in healthcare is from _________ . - Correct Answer-Slips and falls.
Property owners have a _________________ duty to maintain the property in a __________________ condition. - Correct Answer-legal... reasonably safe
What elements are necessary to establish negligence in a premise liability case? - Correct Answer-Duty to the plaintiff, failure to meet the duty and breech of a duty caused an injury.
Which risk factors should security officers identify? - Correct Answer-Burned out lights, breached fence lines and slip and fall hazards.
Failure to conduct routine patrol can ultimately result in what? - Correct Answer-An increase in security spending and a liability exposure.
K-9 patrol teams can be particularly effective in dealing with which situation? - Correct Answer-Emergency department violence.
Bicycle patrol is? - Correct Answer-Faster than foot patrol and a vehicle in heavy traffic.
__________ patrol contributes, more than any other method of patrol, to excessive socialization. - Correct Answer-Foot
Security officers should have a valid driver's license if they are going to do what? - Correct Answer-Operate a motorized vehicle, conduct vehicle patrols on client property or transport authorized personnel.
A security officer responding to a crime scene should do what? - Correct Answer-Respond as quickly as possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - Correct Answer-Protect his or her personal safety.
Which of these is an example of factual evidence? - Correct Answer-Physical evidence.
Which of these should an office follow to be able to testify that the evidence presented has merit? - Correct Answer-Proper chain of custody.
Why are initial information gathering and proper note-taking key to a successful investigation? - Correct Answer-1) They memorialize information gathered at the scene from those involved. 2) They refresh your memory for later report writing purposes. 3) They are subject to discovery in a criminal case and thus can be subpoenaed. [Show Less]