Why is social media an important part of inbound marketing?
Social media helps you reach millions of people in distant countries.
Users have the best
... [Show More] customer service experiences in social media.
Social media is a one-to-one medium you can use to market in a direct, human way.
Social media has better advertising options than traditional media.
Social media is a one-to-one medium you can use to market in a direct, human way.
When you dig deeper into the development of your buyer persona, what type of information do you want to consider?
Psychographics
Return on investment
Advertising results
Word of mouth
Psychographics
What is a vanity metric?
A metric that shows the sentiment of your brand in social
A key performance indicator (KPI) that shows you how popular your company is
A surface-level metric that doesn't correlate with your business success
A surface-level metric that doesn't correlate with your business success
True or false? Follower count is often considered to be a vanity metric.
True
False
True
Which KPI will executives be more responsive to?
Reach
Retention and loyalty
Engagement
Return on investment (ROI)
ROI
Why should you start planning the structure of your team by looking at business goals?
To help you determine what channels and content you'll need and the staffing to make it happen.
To know if advertising is a priority so you can allocate enough funds.
To satisfy company stakeholders.
To understand if roadblocks such as lack of time and lack of people are obstacles that you'll need to overcome.
To help you determine what channels and content you'll need and the staffing to make it happen.
Which of the following steps is NOT one you need to think about when planning how to structure your social team?
Plan your business and social goals one to three years out.
Consider your stakeholders' needs.
Allocate or advocate for resources.
Gather industry data to support your goal.
Gather industry data to support your goal.
True or false? You should develop your social media budget before you create your social media plan.
True
False
False
What did Simon Sinek recommend you do to get people to buy in to your products or ideas?
Be clear about all the features so that the customer is not confused.
Outline all the steps you're planning on taking to make sure that the product/project meets the customer's needs.
Explain to the customer why they need what you're selling.
Tell them how your product/project has worked for other types of people or companies.
Explain to the customer why they need what you're selling.
Social media listening can help ______.
your marketing research team only
your sales team find opportunities
your product team learn from feedback
the people in all parts of your organization do their jobs better
the people in all parts of your organization do their jobs better
Before you post anything on social media, you should have a clear understanding of your _______.
buyer persona
advertising budget
team dynamic
promotion schedule
buyer persona
Which of the below statements about social listening is true?
It gives you the opportunity to measure the performance of your social media.
It can ruin your reputation.
It can help you monetize your services.
It can help you filter messages so your customer service staff doesn't have to deal with them directly.
It gives you the opportunity to measure the performance of your social media.
Why would you want to identify who your brand superfans are and reward them?
You can measure the results from social marketing campaigns when influencers participate.
People are more likely to purchase a product if a friend or someone they admire mentions it in social media.
You can learn a lot about how influencers work with your competition.
It will help you know what content performs best on a social network.
People are more likely to purchase a product if a friend or someone they admire mentions it in social media.
True or false? When starting out, make sure you are engaging with customers on every single social media channel.
True
False
False
To be a part of the social conversation, you don't necessarily have to be the subject of it.
True
False
True
The following are all ways that social media monitoring can benefit your business, except:
Supporting existing customers by answering questions about your product or service
Listening and centralizing social conversations about an ongoing marketing campaign
Measuring the performance of your latest email marketing campaign
informing your recruiting efforts to help align job descriptions with candidate expectations
Measuring the performance of your latest email marketing campaign
Inbound is all about being ________-centric, not competitor-centric.
employee
shareholder
customer
brand
customer
When monitoring your competitors, take note of their wins, losses, reputation, differentiations, marketing tactics, relationships, alliances, and even their brand voice. These characteristics, and how they change over time, can be used to inform your _______.
your content strategy
your product roadmap
your service offering
all of these things
all of these things [Show Less]