DECA Hotel and Lodging Management Exam - Q & A A La Carte Menu A food and drink menu in which each item is listed and priced separately. Affiliated
... [Show More] Hotel A hotel that is a member of a franchise, chain or referral system. Membership usually provides special advantages, such as the use of a national reservation system. All-inclusive A travel plan which includes all meals, drinks, tips, service charges, accommodations, and possibly other activities. Average Daily Rate (ADR) The total room revenue for a given period (day, month to date, month, year to date), divided by the number of rooms occupied for the same period. Frequently used as a measure of economic performance. Back of House (BOH) The support areas that are behind the scenes in a property, they include: housekeeping, laundry, engineering, foodservice. Includes individuals who operate behind the scenes to make a guest's experience pleasant and safe. Booking Engine The online reservations system that enables guests to check room availability and rates, and book rooms. Buying Cycle The research process your potential guests go through Casual Employee The term casual employee is not a familiar one to many Americans. Instead "temporary worker" or "independent contractor" is used. Defining what a casual employee is can get somewhat confusing, since the term can differ from country to country. In the US, the term___ is often used in universities. It refers to people, often students, who work less than 1000 hours per 12-month calendar year, on an irregular, infrequent or "as-needed" basis." Because the worker is considered a casual employee, he or she does not have access to benefits like worker's compensation, disability, company retirement plans, or health insurance. Central Reservations System The ability of guests to make a reservation for one out of a number of hotels by contacting one agency, contracted by the hotels acting as a group, to operate this "central" reservation service. Efficiency Room This is a low-rent form of accommodation consisting of a kitchenette, a living area, and a sleeping area combined into one single room. These types of rooms are common in extended-stay hotels, also known as "apartment hotels." En Suite Indicates that a certain feature(s) is directly in the room, or adjacent to that room. Extended Stay Generally, a hotel stay of seven or more nights. Facilities Core physical features: accommodation, restaurants, bars, and meeting rooms. Front of House (FOH) All areas the guests will contact, including: the lobby, corridors, dining room, meeting rooms, and restrooms. Employees who staff these areas have an emphasis on customer service. GDS Global Distribution System Group Rate A negotiated hotel rate for convention, trade show, meeting, tour or incentive groups. [Show Less]