DECA Hospitality and Tourism Exam - Q & A a.m. room status report A report detailing the status of each room, created by a housekeeping supervisor from
... [Show More] section housekeepers' reports, usually created by noon. Accessibility The ease with which guests can enter, leave, and utilize a property, also applies to the ability of guests in wheelchairs or needing other assistance to utilize a facility. Adjoining rooms Two hotel rooms that are located next to each other, but not connected by a door. Airport hotel A hotel located near an airport, usually offering shuttle service to and from the airport, as well as meeting rooms, and early checkout. À-la-carte menu A menu on which each item carries its own price. All-inclusive resort A resort in which all amenities and services, including food and beverages, are included in the cost of the room. Example: Club Med. All-suite hotel A hotel in which every room is a suite, with a bedroom and living room, catering to business travelers. Amenities Services or goods offered to hotel guests in addition to a basic room, such as soaps, robes, a game room, or a pool. American plan A hotel pricing plan that includes three meals with the cost of the room. Back of the house The operational areas of a restaurant, especially the kitchen. Bed and breakfast (B&B) A private residence that has been turned into an owner-operated commercial inn, usually with only four or five guest rooms, and in which breakfast is included with the cost of the room. Bed and breakfast inn A small inn, similar to but larger than a B&B (with as many as 30 rooms), which may also host weddings or other special events, and in which breakfast is included with the cost of a room. Bell hop The hotel employee responsible for carrying guests' bags to their rooms. Bell service A service offered by luxury hotels in which a bell hop carries customers' bags to their rooms for them. Bus staff The employees in a restaurant who assist the waiters and waitresses, especially in clearing tables and refilling water glasses and coffee cups. Campground A lodging operation offering guests either a place to pitch a tent or a space to park a recreational vehicle. Cashier A person in a restaurant or hotel who takes customers' money and gives them change. Central reservation system (CRS) A reservation system utilized by a hotel chain that allows customers to call one number, usually a toll-free number, to make reservations at any hotel in the chain. Check-out (C/O) Describes a room in which the guest is expected to check out that day. Cleaning caddy A portable organizer that holds all the supplies needed for cleaning the bathroom in a hotel room. Commercial hotel Usually a large hotel designed for business travelers, offering dining service, and often meeting rooms, free breakfast, and other amenities. Complimentary room A room for which the hotel does not charge a fee, often offered to a group paying for a specified number of rooms. Concierge service A service provided by full-service hotels in which employees at a guest service desk provide information for guests, and sometimes secure restaurant reservations and theater tickets. [Show Less]