CRCR/CRCR conclusion 16 Questions with Answers 2023
CRCR 9
What is Revenue Cycle? - CORRECT ANSWERSall steps required to process a patient account
... [Show More] from the request for service through closing the account with a 0 balance and purging it from the system
Health Insurance Marketplace - CORRECT ANSWERSalso known as Health Insurance Exchange, where individuals and small businesses can compare and purchase qualified health benefit plans
ACA - CORRECT ANSWERSAssociation of Credit and Collections Professionals International
Medical Debt Task Force - CORRECT ANSWERSbest practice workflow that builds off of HFMAs previous Patient-Friendly Billing work and spans he patient centric revenue cycle. Improves efficiency of the revenue cycle and patient experience
HCAHPS - CORRECT ANSWERSHospital Consumer Assessment of Healthcare Providers and Systems, provide a standardized method for evaluating patients' perspective on hospital care
How many questions does the HCAHPS survey have? - CORRECT ANSWERS27 related to clinical care and patient engagement
CMS - CORRECT ANSWERSCenter for Medicare and Medicaid Services
ADT - CORRECT ANSWERSAdmit, discharge, and transfer system
3 HFMA RC initiatives - CORRECT ANSWERSPatients financial communication best practice
Best practices for price transparency
Medical account resolution
CRCR conclusion
advantages of outsourcing - CORRECT ANSWERScapitalizes on the economies of scale, limits internal staffing requirements, access to qualified staff, vendor absorbs some financial risk based on efficiency factor
disadvantages of outsourcing - CORRECT ANSWERSineffective vendor results in increased cost, impact on customer service, legal impact if vendor represents themselves as provider employees, impact on direct control of accounts receivable
prior to selecting a vendor providers should - CORRECT ANSWERStalk to vendors employees, sups management, contact current and past vendors, choose a vendor that is successful
clauses for collection agencies - CORRECT ANSWERSannual renewal and cancellation clause, understanding that provider has ownership, trail period of 3-6 months, outlines who will pay the cost of legal action if needed, their job descriptions, the types of reports, a statement on how the vendor is going to protect the confidentiality
What are the 6 performance strategies? - CORRECT ANSWERSCulture, process, communications, technology, metrics, people
What is the measure of patient satisfaction - CORRECT ANSWERSThe Medicare's Hospital Consumer Assessment of Healthcare Provider and Systems
What are the segments of the revenue cycle - CORRECT ANSWERSConsumer experience, patient experience, customer experience [Show Less]