CRCR Certification Exam 372 Questions with Answers 2023
The disadvantages of outsourcing include all of the following EXCEPT:
a) The impact of
... [Show More] customer service or patient relations
b) The impact of loss of direct control of accounts receivable services
c) Increased costs due to vendor ineffectiveness
d) Reduced internal staffing costs and a reliance on outsourced staff - CORRECT ANSWERSd) Reduced internal staffing costs and a reliance on outsourced staff
The Medicare fee-for service appeal process for both beneficiaries and providers
includes all of the following levels EXCEPT:
a) Medical necessity review by an independent physician's panel
b) Judicial review by a federal district court
c) Redetermination by the company that handles claims for Medicare
d) Review by the Medicare Appeals Council (Appeals Council) - CORRECT ANSWERSb) Judicial review by a federal district court
Business ethics, or organizational ethics represent:
a) The principles and standards by which organizations operate
b) Regulations that must be followed by law
c) Definitions of appropriate customer service
d) The code of acceptable conduct - CORRECT ANSWERSa) The principles and standards by which organizations operate
A portion of the accounts receivable inventory which has NOT qualified for billing
includes:
a) Charitable pledges
b) Accounts created during pre-registration but not activated
c) Accounts coded but held within the suspense period
d) Accounts assigned to a pre-collection agency - CORRECT ANSWERSa) Charitable pledges
Local Coverage Determinations (LCD) and National Coverage Determinations (NCD) are
Medicare established guideline(s) used to determine:
a) Medicare and Medicaid provider eligibility
b) Medicare outpatient reimbursement rates
c) Which diagnoses, signs, or symptoms are reimbursable
d) What Medicare reimburses and what should be referred to Medicaid - CORRECT ANSWERSc) Which diagnoses, signs, or symptoms are reimbursable
Days in A/R is calculated based on the value of:
a) The total accounts receivable on a specific date
b) Total anticipated revenue minus expenses
c) The time it takes to collect anticipated revenue
d) Total cash received to date - CORRECT ANSWERSc) The time it takes to collect anticipated revenue
Patients are contacting hospitals to proactively inquire about costs and fees prior to
agreeing to service. The problem for hospitals in providing such information is:
a) That hospitals don't want to establish a price without knowing if
the patient has insurance and how much reimbursement can be
expected
b) The fact that charge master lists the total charge, not net charges
that reflect charges after a payer's contractual adjustment
c) That hospitals don't want to be put in the position of
"guaranteeing" price without having room for additional charges
that may arise in the course of treatment
d) Their reluctance to share proprietary information - CORRECT ANSWERSb) The fact that charge master lists the total charge, not net charges
that reflect charges after a payer's contractual adjustment
Across all care settings, if a patient consents to a financial discussion during a medical
encounter to expedite discharge, the HFMA best practice is to:
a) Make sure that the attending staff can answer questions and
assist in obtaining required patient financial data
b) Have a patient responsibilities kit ready for the patient,
containing all of the required registration forms and instructions
c) Support that choice, providing that the discussion does not
interfere with patient care or disrupt patient flow
d) Decline such request as finance discussions can disrupt patient care and patient flow - CORRECT ANSWERSc) Support that choice, providing that the discussion does not interfere with patient care or disrupt patient flow
A comprehensive "Compliance Program" is defined as
a) Annual legal audit and review for adherence to regulations
b) Educating staff on regulations
c) Systematic procedures to ensure that the provisions of regulations imposed by a government
agency are being met
d) The development of operational policies that correspond to regulations - CORRECT ANSWERSc) Systematic procedures to ensure that the provisions of regulations imposed by a government
10. Case Management requires that a case manager be assigned
a) To patients of any physician requesting case management
b) To a select patient group
c) To every patient
d) To specific cases designated by third party contractual agreement - CORRECT ANSWERSb) To a select patient group
Pricing transparency is defined as readily available information on the price of healthcare
services, that together with other information, help define the value of those services and
enable consumers to
a) Identify, compare, and choose providers that offer the desired level of value
b) Customize health care with a personally chosen mix of providers
c) Negotiate the cost of health plan premiums
d) Verify the cost of individual clinicians - CORRECT ANSWERSa) Identify, compare, and choose providers that offer the desired level of value
Any healthcare insurance plan that provides or ensures comprehensive health maintenance and
treatment services for an enrolled group of persons based on a monthly fee is known as a
a) MSO
b) HMO
c) PPO
d) GPO - CORRECT ANSWERSb) HMO
In a Chapter 7 Straight Bankruptcy filing
a) The court liquidates the debtor's nonexempt property, pays creditors, and discharges the debtor from the debt
b) The court liquidates the debtor's nonexempt property, pays creditors, and begins to pay off
the largest claims first. All claims are paid some portion of the amount owed
c) The court vacates all claims against a debtor with the understanding that the debtor may not
apply for credit without court supervision
d) The court establishes a creditor payment schedule with the longest outstanding claims paid
first - CORRECT ANSWERSa) The court liquidates the debtor's nonexempt property, pays creditors, and discharges the debtor from the debt
14. The core financial activities resolved within patient access include:
a) Scheduling, pre-registration, insurance verification and managed
care processing
b) Scheduling, insurance verification, clinical discharge processing
and payment posting of point of service receipts
c) Scheduling, registration, charge entry and managed care
processing
d) Scheduling, pre-registration, registration, medical necessity screening and patient refunds - CORRECT ANSWERSa) Scheduling, pre-registration, insurance verification and managed care processing
15. Which of the following is NOT contained in a collection agency agreement?
a) A clear understanding that the provider retains ownership of any
outsourced activities
b) Specific language as to who will pay legal fees, if needed
c) An annual renewal clause
d) A mutual hold-harmless clause - CORRECT ANSWERSd) A mutual hold-harmless clause
16. Maintaining routine contact with the health plan or liability payer, making sure all
required information is provided and all needed approvals are obtained is the
responsibility of:
a) Patient Accounts
b) Managed Care Contract Staff
c) HIM staff
d) Case Management - CORRECT ANSWERSd) Case Management
What is required for the UB-04/837-I, used by Rural Health Clinics to generate payment
from Medicare?
a) Revenue codes
b) Correct Part A and B procedural codes
c) The CMS 1500 Part B attachment
d) Medical necessity documentation - CORRECT ANSWERSa) Revenue codes
Before classifying and subsequently writing off an account to financial assistance or bad
debt, the hospital must establish policy, define appropriate criteria, implement procedures for identifying and processing accounts:
a) Monitor compliance
b) Have the account triaged for any partial payment possibilities
c) Assist in arranging for a commercial bank loan
d) Obtain the patients income tax statements from the prior 2 years - CORRECT ANSWERSa) Monitor compliance
For routine scenarios, such as patients with insurance coverage or a known ability to pay, financial discussions:
a) Are optional
b) Should take place between the patient or guarantor and properly
trained provider representatives
c) May take place between the patient and discharge planning
d) Are focused on verifying required third-party payer information - CORRECT ANSWERSb) Should take place between the patient or guarantor and properly trained provider representatives
The purpose of a financial report is to:
a) Provide a public record, if requested
b) Present financial information to decision makers
c) Prepare tax documents
d) Monitor expenses - CORRECT ANSWERSb) Present financial information to decision makers
Which statement is an EMTALA (Emergency Medical Treatment and Active Labor Act) violation?
a) Registration staff may routinely contact managed are plans for prior authorizations before the patient is seen by the on-duty physician
b) Initial registration activities may occur so long as these activities
do not delay treatment or suggest that treatment with not be
provided to uninsured individuals
c) Co-payments may be collected at the time of service once the
medical screening and stabilization activities are completed
d) Signage must be posted where it can be easily seen and read by patients - CORRECT ANSWERSa) Registration staff may routinely contact managed are plans for prior authorizations before the patient is seen by the on-duty physician
A claim is denied for the following reasons, EXCEPT:
a) The health plan cannot identify the subscriber
b) The frequency of service was outside the coverage timeline
c) The submitted claim does not have the physicians signature
d) The subscriber was not enrolled at the time of service - CORRECT ANSWERSc) The submitted claim does not have the physicians signature
Any provider that has filed a timely cost report may appeal an adverse final decision received from the Medicare Administrative Contractor (MAC). This appeal may be filed with
a) A court appointed federal mediator
b) The Department of Health and Human Services Provider Relations Division
c) The Office of the Inspector General
d) The Provider Reimbursement Review Board - CORRECT ANSWERSd) The Provider Reimbursement Review Board
Charges, as the most appropriate measurement of utilization, enables
a) Generation of timely and accurate billing
b) Managing of expense budgets
c) Accuracy of expense and cost capture
d) Effective HIM planning - CORRECT ANSWERSa) Generation of timely and accurate billing
Ambulance services are billed directly to the health plan for
a) All pre-admission emergency transports
b) Services provided before a patient is admitted and for ambulance
rides arranged to pick up the patient from the hospital after
discharge to take him/her home or to another facility
c) The portion of the bill outside of the patient's self-pay
d) Transports deemed medically necessary by the attending paramedic-ambulance crew - CORRECT ANSWERSc) The portion of the bill outside of the patient's self-pay
An individual enrolled in Medicare who is dissatisfied with the government's claim determination is entitled to reconsideration of the decision. This type of appeal is known as
a) A beneficiary appeal
b) A Medicare supplemental review
c) A payment review
d) A Medicare determination appeal - CORRECT ANSWERSa) A beneficiary appeal
The nuanced data resulting from detailed ICD-10 coding allows senior leadership to work with physicians to do all of the following EXCEPT:
a) Drive significant improvements in the areas of quality and the patient experience
b) Embrace new reimbursement models
c) Improve outcomes
d) Obtain higher compensation for physicians - CORRECT ANSWERSd) Obtain higher compensation for physicians
Duplicate payments occur:
a) When providers re-bill claims based on nonpayment from the initial bill submission
b) When service departments do not process charges with the organization's suspense days
c) When the payer's coordination of benefits is not captured correctly at the time of patient
registration
d) When there are other healthcare claims in process and the anticipated deductibles and co-
insurance amounts still show open but will be met by the in-process claims - CORRECT ANSWERSa) When providers re-bill claims based on nonpayment from the initial bill submission
The Affordable Care Act legislated the development of Health Insurance Exchanges,
where individuals and small businesses can
a) Purchase qualified health benefit plans regardless of insured's health status
b) Obtain price estimates for medical services
c) Negotiate the price of medical services with providers
d) Meet federal mandates for insurance coverage and obtain the corresponding tax deduction - CORRECT ANSWERSa) Purchase qualified health benefit plans regardless of insured's health status
The most common resolution methods for credit balances include all the following
EXCEPT:
a) Designate the overpayment for charity care
b) Submit the corrected claim to the payer incorporating credits
c) Either send a refund or complete a takeback form as directed by the payer
d) Determine the correct primary payer and notify incorrect payer of overpayment - CORRECT ANSWERSa) Designate the overpayment for charity care
EFT (electronic funds transfer) is
a) An electronic claim submission
b) The record of payments in the hospital's accounting system
c) An electronic confirmation that a payment is due
d) An electronic transfer of funds from payer to payee - CORRECT ANSWERSd) An electronic transfer of funds from payer to payee
Revenue cycle activities occurring at the point-of-service include all the following EXCEPT:
a) The monitoring of charges
b) The provision of case management and discharge planning services
c) Providing charges to the third-party payer as they are incurred
d) The generation of charges - CORRECT ANSWERSc) Providing charges to the third-party payer as they are incurred
Medicare beneficiaries remain in the same "benefit period"
a) Up to hospitalization discharge
b) Until the beneficiary is "hospitalization and/or skilled nursing
facility-free" for 60 consecutive days
c) Each calendar year
d) Up to 60 days - CORRECT ANSWERSb) Until the beneficiary is "hospitalization and/or skilled nursing facility-free" for 60 consecutive days
Key Performance Indicators (KPIs) set standards for accounts receivables (A/R) and
a) Provide evidence of financial status
b) Provide a method of measuring the collection and control of A/R
c) Establish productivity targets
d) Make allowance for accurate revenue forecasting - CORRECT ANSWERSb) Provide a method of measuring the collection and control of A/R
Recognizing that health coverage is complicated and not all patients are able to navigate this terrain, HFMA best practices specify that
a) The patient accounts staff have someone assigned to research coverage on behalf of patients
b) Patients should be given the opportunity to request a patient advocate, family member, or other designee to help them in these discussions
c) Patient coverage education may need to be provided by the health plan
d) A representative of the health plan be included in the patient financial responsibilities
discussion - CORRECT ANSWERSb) Patients should be given the opportunity to request a patient advocate, family member, or other designee to help them in these discussions
When there is a request for service, the scheduling staff member must confirm the patient's unique identification information to
a) Check if there is any patient balance due
b) Verify the patient's insurance coverage if the patient is a returning customer
c) Confirm that physician orders have been received
d) Ensure that she/he accesses the correct information in the historical database - CORRECT ANSWERSd) Ensure that she/he accesses the correct information in the historical database
Once the price is estimated in the pre-service stage, a provider's financial best practice is to
a) Explain to the patient their financial responsibility and to determine the plan for payment
b) Allow the patient time to compare prices with other providers
c) Lock-in the prices
d) Have another employee double check the price estimate - CORRECT ANSWERSa) Explain to the patient their financial responsibility and to determine the plan for payment
What type of account adjustment results from the patient's unwillingness to pay a self-pay balance?
a) Charity adjustment
b) Bad debt adjustment
c) Contractual adjustment
d) Administrative adjustment - CORRECT ANSWERSb) Bad debt adjustment
All of the following are conditions that disqualify a procedure or service from being paid for by Medicare EXCEPT
a) Medically unnecessary
b) Not delivered in a Medicare licensed care setting
c) Offered in an outpatient setting
d) Services and procedures that are custodial in nature - CORRECT ANSWERSd) Services and procedures that are custodial in nature
All of the following are forms of hospital payment contracting EXCEPT
a) Contracted Rebating
b) Per Diem Payment
c) Fixed Contracting
d) Bundled Payment - CORRECT ANSWERSa) Contracted Rebating
Overall aggregate payments made to a hospice are subject to a computed "cap amount" calculated by:
a) The Center for Medicare and Medicaid Services (CMS)
b) Each state's Medicaid plan
c) Medicare
d) The Medicare Administrative Contractor (MAC) at the end of the hospice cap period - CORRECT ANSWERSd) The Medicare Administrative Contractor (MAC) at the end of the hospice cap period
With the advent of the Affordable Care Act Health Insurance Marketplaces and the expansion of Medicaid in some states, it is out than ever for hospitals to
a) Reschedule the visit for non-payment of a prior balance
b) Strictly limit charity care and bad-debt
c) Collect patient's self-pay and deductibles in the first encounter
d) Assist patients in understanding their insurance coverage and their financial obligation - CORRECT ANSWERSd) Assist patients in understanding their insurance coverage and their financial obligation
A nightly room charge will be incorrect if the patient's
a) Discharge for the next day has not been charted
b) Condition has not been discussed during the shift change report meeting
c) Pharmacy orders to the ICU have not been entered in the pharmacy system
d) Transfer from ICU (intensive care unit) to the Medical/Surgical floor is not reflected in the registration system - CORRECT ANSWERSd) Transfer from ICU (intensive care unit) to the Medical/Surgical floor is not reflected in the registration system
Which of the following is required for participation in Medicaid?
a) Meet income and assets requirements
b) Meet a minimum yearly premium
c) Be free of chronic conditions
d) Obtain a health insurance policy - CORRECT ANSWERSa) Meet income and assets requirements
HFMA best practices call for patient financial discussions to be reinforced
a) By issuing a new invoice to the patient
b) By copying the provider's attorney on a written statement of conversation
c) By obtaining some type of collateral
d) By changing policies to programs - CORRECT ANSWERSb) By copying the provider's attorney on a written statement of conversation
A Medicare Part A benefit period begins:
a) With admission as an inpatient
b) The first day in which an individual has not been a hospital inpatient not in a skilled nursing facility for the previous 60 days
c) Upon the day the coverage premium is paid
d) Immediately once authorization for treatment is provided by the health plan - CORRECT ANSWERSa) With admission as an inpatient
If further treatment can only be provided in a hospital setting, the patient's condition cannot be evaluated and/or treated within 24 hours, or if there is not an anticipation of improvement in
the patient's condition with 24 hours, the patient
a) Will remain in observation for up to 72 hours after which the patient is admitted as an
inpatient
b) Will be admitted as an inpatient
c) Will be discharged and if needed, designated to a priority one outpatient status
d) Will have his/her case reviewed by the attending physician, a consulting physician and the
primary care physician and a future course of care will then be determined - CORRECT ANSWERSb) Will be admitted as an inpatient
It is important to have high registration quality standards because
a) Incomplete registrations will trigger exclusion from Medicare participation
b) Incomplete registrations will raise satisfaction scores for the hospital
c) Inaccurate registration may cause discharge before full treatment is obtained
d) Inaccurate or incomplete patient data will delay payment or cause denials - CORRECT ANSWERSd) Inaccurate or incomplete patient data will delay payment or cause denials
Medicare will only pay for tests and services that
a) Constitute appropriate treatment and are fairly priced
b) Have solid documentation
c) Can be demonstrated as necessary
d) Medicare determines are "reasonable and necessary" - CORRECT ANSWERSd) Medicare determines are "reasonable and necessary"
Room and bed charges are typically posted
a) From case management reports generated for contracted payers
b) Through the case management daily resource report
c) At the end of each business day
d) From the midnight census - CORRECT ANSWERSd) From the midnight census
The process of creating the pre-registration record ensures
a) Ability to pursue extraordinary collection activities
b) Early and productive communication with a third-party payer
c) Accurate billing
d) That access staff will have the compete and valid information needed to finalize any remaining pre-access activities - CORRECT ANSWERSc) Accurate billing
Once the EMTALA requirements are satisfied
a) Third-party payer information should be collected from the patient and the payer should be
notified of the ED visit
b) The patient then assumes full liability for services unless a third-party is notified or the
patient applies for financial assistance with the first 48 hours
c) The remaining registration processing is initiated at the bedside or in a registration area
d) An initial registration record is completed so that the proper coding can be initiated - CORRECT ANSWERSc) The remaining registration processing is initiated at the bedside or in a registration area
This directive was developed to promote and ensure healthcare quality and value and also, to protect consumers and workers in the healthcare system. This directive is called
a) Payer quality monitoring
b) Medicare patient and staff safety standards
c) Joint Commission for Accreditation of Healthcare Organizations (JCAHO) safety
d) Patient bill of rights - CORRECT ANSWERSd) Patient bill of rights
A scheduled inpatient represents an opportunity for the provider to do which of the following?
a) Refer the patient to another location with the health system
b) Comply with EMTALA (Emergency Medical Treatment and Labor Act) requirements before
service
c) Complete registration and insurance approval before service
d) Register the patient after he or she is placed in a bed on that service unit. - CORRECT ANSWERSc) Complete registration and insurance approval before service
The first and most critical step in registering a patient, whether scheduled or unscheduled, is
a) Having the patient initial the HIPAA privacy statement
b) Verifying insurance to activate the patient medical record
c) Verifying the patient's identification
d) Check the schedule for treatment availability - CORRECT ANSWERSc) Verifying the patient's identification
The legal authority to request and analyze provider clam documentation to ensure that IPPS services were reasonable and necessary is given to
a) Recovery Audit Contractors (RAC)
b) The Office of the U.S. Inspector General (OIG)
c) All health plans
d) State insurance commissioners - CORRECT ANSWERSb) The Office of the U.S. Inspector General (OIG)
An advantage of a pre-registration program is
a) The opportunity to reduce processing times at the time of service
b) The ability to eliminate no-show appointments
c) The opportunity to reduce the corporate compliance failures within the registration process
d) The marketing value of such a program - CORRECT ANSWERSc) The opportunity to reduce the corporate compliance failures within the registration process
Claims with dates of service received later than one calendar year beyond the date of service, will be
a) Denied by Medicare
b) The provider's responsibility but can be deemed charity care
c) Fully paid with interest
d) The full responsibility of the patient. - CORRECT ANSWERSa) Denied by Medicare
This concept encompasses all activities required to send a request for payment to a
third-party health plan for payment of benefits
a) Third-party invoicing
b) Account resolution
c) Claims processing
d) Billing - CORRECT ANSWERSc) Claims processing
The ACO investment model will test the use of pre-paid shared savings to
a) Raise quality ratings in designated hospitals.
b) Encourage new ACOs to form in rural and underserved areas
c) Attract physicians to participate in the ACO payment system
d) Invest in treatment protocols that reduce costs to Medicare - CORRECT ANSWERSb) Encourage new ACOs to form in rural and underserved areas
Chapter 13 Bankruptcy, debtor rehabilitation, is a court proceeding
a) That establishes a payment priority order to creditors' claims
b) That classifies the debtor as eligible for government financial assistance for housing, medical
treatment and food as debts are paid
c) That creates a clear court-supervised payment accountability plan going forward
d) That reorganizes a debtor's holdings and instructs creditors to look to the debtor's future earnings for payment - CORRECT ANSWERSd) That reorganizes a debtor's holdings and instructs creditors to look to the debtor's future earnings for payment
HFMA's patient financial communication best practices specify that patients should be told about the types of services provided and
a) A satisfaction survey regarding clinical service providers
b) The price of service to their covering health plan
c) The service providers that typically participate in the service, e.g., radiologists, pathologists, etc.
d) An expiration of why a specific service is not provided - CORRECT ANSWERSc) The service providers that typically participate in the service, e.g., radiologists, pathologists, etc.
The important Message from Medicare provides beneficiaries information concerning their:
a) Understanding of billing issues and the deductibles and/or co-insurance due for the current visit
b) Right to refuse to use lifetime reserve days for the current stay
c) Right to appeal a discharge decision if the patient disagrees with the plan
d) Obligation to reimburse the hospital for any services not covered by the Medicare program - CORRECT ANSWERSc) Right to appeal a discharge decision if the patient disagrees with the plan
All of the following are potential causes of credit balances EXCEPT:
a) Duplicate payments
b) Primary and secondary payers both paying as primary
c) Inaccurate upfront collections based on incorrect liability estimates
d) A patient's choice to build up a credit against future medical bills - CORRECT ANSWERSd) A patient's choice to build up a credit against future medical bills
Medicare Part B has an annual deductible, and the beneficiary is responsible for
a) A co-insurance payment for all Part B covered services
b) Physician's office fees
c) Tests outside of an inpatient setting
d) Prescriptions - CORRECT ANSWERSa) A co-insurance payment for all Part B covered services
The importance of medical records being maintained by HIM is that the patient records
a) Are the primary source for clinical data required for reimbursement by health plans and liability payers
b) Are the strongest evidence and defense in the event of a Medicare audit
c) Are evidence used in assessing the quality of care
d) Are the evidence cited in quality review - CORRECT ANSWERSa) Are the primary source for clinical data required for reimbursement by health plans and liability payers
A decision on whether a patient should be admitted as an inpatient or become an outpatient observation patient requires medical judgments based on all of the following EXCEPT:
a) The patient's home care coverage
b) Current medical needs
c) The likelihood of an adverse event occurring to the patient
d) The patient's medical history - CORRECT ANSWERSa) The patient's home care coverage
Medicare has established guidelines called the Local Coverage Determinations (LCD) and National Coverage Determinations (NCD) that establish
a) Provider and physician reimbursement for specific diagnoses and tests
b) Prospective Medicare patient financial responsibilities for a given diagnosis
c) Reasonable and customary prices for services in a given area
d) What services or healthcare items are covered under Medicare - CORRECT ANSWERSd) What services or healthcare items are covered under Medicare
What are some core elements if a board-approved financial assistance policy?
a) Payment requirements, staffing hours, and admission policies
b) Case management, payment methods, and discharge policies
c) Deposit requirements, pre-registration calling hours, and charity care policy
d) Eligibility, application process, and nonpayment collection activities - CORRECT ANSWERSd) Eligibility, application process, and nonpayment collection activities
The ICD-10 codes set and CPT/HCPCS code sets combines provide
a) Pricing floors for services
b) The financial data required for activity-based costing
c) Patients an overview of services covered by their health insurance plan
d) The specificity and coding needed to support reimbursement claims - CORRECT ANSWERSd) The specificity and coding needed to support reimbursement claims
A recurring/series registration is characterized by
a) A creation of multiple registrations for multiple services
b) The creation of one registration record for multiple days of service
c) The creation of multiple patient types for one date of service
d) The creation of one registration record per diagnosis per visit - CORRECT ANSWERSb) The creation of one registration record for multiple days of service
Under EMTALA (Emergency Medical Treatment and Labor Act) regulations, the provider may not ask about a patient's insurance information if it would delay what?
a) Complete course of treatment
b) Medical screening and stabilizing treatment
c) Admission to observation status
d) Transfer to another facility - CORRECT ANSWERSb) Medical screening and stabilizing treatment
In resolving medical accounts, a law firm may be used as:
a) An independent auditor of a financial assistance policy
b) Legal counsel to patients regarding financing options
c) An independent broker of patient financial assistance from banks
d) A substitute for a collection agency - CORRECT ANSWERSd) A substitute for a collection agency
The unscheduled "direct" admission represents a patient who:
a) Is admitted from a physician's office on an urgent basis
b) Arrives at the hospital via ambulance for treatment in the emergency room
c) Is an ambulatory patient who collapses in the hospital lobby
d) Arrives on the medical helicopter for trauma services - CORRECT ANSWERSa) Is admitted from a physician's office on an urgent basis
In the balance resolution process, providers should:
a) Stress to the patient that serious consequences may result from refusal to pay
b) Remind the patient of their legal responsibility to pay the balance due
c) Ask the patient if he or she would like to receive information about payment options and supportive financial assistance programs
d) Tag the patients record for possible financial assistance for bad debt - CORRECT ANSWERSc) Ask the patient if he or she would like to receive information about payment options and supportive financial assistance programs
Which of the following in NOT included in the Standardized Quality Measures
a) Clinical outcomes
b) Patient perceptions
c) Health care processes
d) Cost of services - CORRECT ANSWERSd) Cost of services
In the pre-service stage, the requested service is screened for medical necessity, health plan coverage and benefits are verified and:
a) Billing authorization is signed by the patient
b) The patient signs the consents for treatment
c) The patient signs a statement attesting an understanding and acceptance of payment policies
d) Pre-authorization are obtained - CORRECT ANSWERSd) Pre-authorization are obtained
Improving the overall patient experience requires revenue cycle leadership and staff to simultaneously be:
a) Clear on policies and consistent in applying the policies
b) Careful in screening patient demands
c) Monitoring the costs and charges the patient incurs
d) Inquisitive, responsive and flexible - CORRECT ANSWERSa) Clear on policies and consistent in applying the policies
Hospitals need which of the following information sets to assess a patient's financial status:
a) Income, expenses, debt
b) Patient and guarantor's income, expenses and assets
c) Income, expenses and capacity to take on more debt
d) Assets liquidity, Income, expenses, credit worthiness - CORRECT ANSWERSb) Patient and guarantor's income, expenses and assets
For scheduled patients, important revenue cycle activities I the Time of Service stage DO NOT INCLUDE:
a) Pre-registration record is activated, consents are signed, and co-payment is collected
b) Positive patient identification is completed, and patient is given an armband
c) Final bill is presented for payment
d) Preprocessed patients may report to a designated "express" desk - CORRECT ANSWERSc) Final bill is presented for payment [Show Less]