Leadership is the ......... ......... in a successful patient safety program and is ............
Critical element, non-delegatable
NPSF
... [Show More] vision
Creating a world where patients and those who care for them are free from harm
NPSF mission
Partners with patients and families, the healthcare community, and key stakeholders to advance patient safety and healthcare workforce safety and disseminate strategies to prevent harm
Is "safety" generally used in mission/vision statemtns
No but it should be
Four ways to set quality and patient safety goal
One big hairy audacious goal, beg events, troublesome trends, and sorting of sognals
How to create a sense of urgency with quality data
Show the numbers but tell stories, cost of harm in terms of patient/family/care team....financial.....and reputation
Quote on patient safety for board meetings
Board meetings should have one story of a patient harm or death with name, family, face.....that will provide the energy needed to be better
You should include quality on ......... ............ and start meetings with ............
Every agenda, patient safety story
Message about regulators
They are a good thing and you should tell them what is going on
Five safety "operations" plans
Care at bedside,leadership rounding, safety briefings, process redesign to improve reliability, senior executive adopt a unit
Who, how often, where of leadership rounding
Executive leadership, at least weekly, all patient care areas,
Six components of safety briefing
Embed safety into normal routine, not dependent on management, about 10 minutes, non-punitive, structured
Reliability in healthcare means that
Patients get intended tests,
Medications, information, and procedures at appropriate time in accordance with their values
Parts of senior executive adopt a unit
Educate and improve awareness, empowers staff of patient safety, provides resources and tools
When advocating for resources align putsch with what three things:
Mission, strat plan, community needs assesment
When advocating for resources consider these two things:
Who sell it to and ROI
Two points about investigating and systems improvemrnt
Investigate errors and near misses
Develop an ......... ............ with patient safety and quality indicators
Patient safety and quality
Definition of stakeholders in patient safety
One who is involved or affected by a course of action
Percentage of engaged employees v actively disengaged
30 percent engages, 18 percent actively un engaged
Why engage stakeholders
So all understand their role and are bought in on preventing harm
There is a ........relationship between what and what
Direct.......high levels of engagement and strength of safety culture
Four ways to improve engagement
Communication mission and vision, connecting purpose and work through data and story, empowering people, listening
Part of leadership is engaging families
Blah about beside shift report, councils, etc.
Three questions to ensure employees are engaged.
Are you treated with dignity? Do you have what you need to make a meaningful contribution? Are you recognized and thanked for what you do? [Show Less]