In managed care, the most widely used performance measures are
HEDIS Healthcare Effectiveness Data and Information Set
When conducting a sentinel
... [Show More] event review, a root cause analysis
identifies gaps in patient care processes.
a nurse discovered the wrong hip had been replaced. A healthcare quality professional should
perform a root cause analysis.
a major responsibility of senior management regarding continuous quality improvement?
Conduct periodic reviews of the program.
A federally certified electronic health record (EHR) with the capacity for e-prescribing, electronic exchange of health information, and submission of healthcare quality measures meets
meaningful use requirements
When developing a strategic plan that integrates patient safety, which of the following factors is most critical
Culture of performance improvement
Minimizing the chances of an adverse event reoccurring includes determining the primary contributing factor by using
Root Cause Analysis
In profiling length-of-stay data for benchmarking, it is important that data be
adjusted for severity
Which of the following elements must be present in order to evaluate the effectiveness of a healthcare organization's quality improvement program?
have quantifiable objectives
The best way to evaluate the effectiveness of performance improvement training is through
Observed behavioral changes
Balanced scorecards are useful because they
put strategy and vision at the center of an organization's effort
The perception of how an organization operates, including how employees relate to internal and external customers, is the organizational
Culture
The clinical competency of a physician is determined by
Committee of Peers
refine the differences between an organization's objectives and the stakeholder needs. Which of the following tools is most appropriate?
gap analysis
Examples of human engineering
-eliminating waste thru reduction in motion
A valid data collection tool should incorporate
definition of data elements
Leaders enhance employee commitment to organizational values by fostering which of the following types of communication?
timely, open, two-way
A healthcare quality professional wants to develop a continuous survey readiness model.
The initial step should be
planning education for the entire team.
Based on the principles from the Institute for Healthcare Improvement (IHI), who has the ultimate responsibility for the effectiveness of quality improvement and patient safety within an organization?
Governing Body
the most effective way to integrate performance improvement concepts throughout an organization
quality teams
The primary purpose of integrating financial and quality management information is to
identify problems in resource management.
For health information technology to be most effective in reducing harm, the technology needs to be
integrated with clinical workflow.
Which of the following team members is responsible for keeping meetings focused?
Facilitator
Which of the following actions should the facilitator make the highest priority during the customer focus group process?
establishing rapport with the group
The evolution of quality improvement in healthcare has shifted the primary focus from performance of individuals to the performance of the
Organization's system
A facility is becoming part of a healthcare network. Which of the following employee education programs is most important?
Organizational Change [Show Less]