Six Sigma Improvement Model
Define, Measure, Analyze, Improve, Control
Six Sigma
A business process for improving quality, reducing costs, and
... [Show More] increasing customer satisfaction and a process whereby firms work to limit product defects to 3.4 per million or fewer
LEAN approach (quality improvement technique)
Focused on what's valuable to customers, pt, payers, providers, regulatory bodies with an emphasis on investigating new ways to get things done and making changes in a short period of time.
Reengineering
Redesigning a company's processes to make them more efficient. A focus on cross-functional capabilities led to the dissolution of departmental silos. Often became associated with downsizing and layoffs and employee morale declined and productivity suffered.
Rapid cycle improvement (RCI)
An improvement model that makes repeated incremental improvements to optimize performance
Breakthrough Series
A collaborative approach to QPI developed by the IHI to bring about rapid cycle improvements. Collaborations allow organizations to learn from each other's successes and failures. Incorporates the PDSA cycles and the concept of spread.
Patient safety approach six key areas
structure, environment, equipment/technologies, processes, people, and leadership/culture
Patient-centered care
"Nothing about me without me" best describes the concept of patient-centered care. Care that is respectful of and responsive to individual patient preferences, needs, and values.
TeamSTEPPS stands for
Team Strategies and Tools to Enhance Performance and Patient Safety
TeamSTEPPS (an AHRQ strategy to promote patient safety)
A teamwork system designed to increase patient safety developed by the DoD and AHRQ
TeamSTEPPS
Designed to improve communication and teamwork skills among healthcare professionals.
IOM Imperatives, Priorities and Competencies
Patient safety and harm, changing the healthcare delivery system, and policy and healthcare quality
Underuse
Not providing a health service that might have been medically beneficial
Overuse
The potential for harm from the provision of a service that exceeds the possible benefit
Misuse
Incorrect diagnoses, medical errors, and other sources of avoidable complications
IOM 6 characteristics 2c2
Safe, effective, patient-centered, timely, efficient, equitable SEPTEE
Safe
Avoid injuries to patients resulting from care that is intended to help them [Show Less]