A nurse is preparing to communicate with a client using telecommunication. Which of the following are benefits to telecommunication when considering
... [Show More] geographical distance?
benefits treatment of the diagnosis
provides immediate monitoring
allows for therapeutic interventions
A nurse is communicating with a pharmacist about receiving a stat medication for a client who is hypertensive crisis. Whichh of the following demonstrates the most collaborative response by the pharmacist?
I plan to verify the order and will personally bring it to you.
A nurse is trying to negotiate an intradepartmental conflict for a win-win outcome. Which of the following is an appropriate response by the nurse?
I can see we all have different opinions but agree on your way.
A nurse is reviewing the information on Hispanic culture before caring for a client who speaks only Spanish. Which of the following should bridge the cultural gap?
expanding knowledge of the client's values
A charge nurse is preparing informational material for the nursing staff on cultural competence. Which of the following should she include when discussing components of cultural congruent behaviors?
- assess the client's belief system
- determine the client's familial involvement
- evaluate the client's preferences
- understand the client's decision- making role
A nurse is considering the cultural components in the plan of care for a client who is of Asian descent. Which of the following should be considered?
evaluate nontraditional healing methods
A nurse is ridiculing another nurse concerning vacation time when the charge nurse approaches. Which of the following is an appropriate mediation response by the charge nurse?
I want to hear each of your opinions to end the arguing.
A nurse is involved in a working group amoung an interdisciplinary team. Which of the following is an example of maintenance role?
gatekeeper
A nurse is using communication techniques to resolve a conflict. Which of the following examples by the nurse displays effective communication?
- actively listening
- embracing the concerns of others
- communicating openly
- using a give-and-take approach
Which of the following hinder equitable care for a client of another culture?
- prejudice
- stereotyping
- partial understanding
Which of the following should be included in an interprofessional or interdisciplinary team?
- RT
- provider
- nurses
- dietitian
A nurse manager is conducting an in-service communication pattern. Which of the following should she include when discussing components of passive communication?
- puts others' needs and wants ahead of self
-avoids conflicts
-difficult time saying no
A charge nurse is reviewing organizational structure with a group of newly licensed nurses. Which of the following should she include in her discussion?
- lines of authority
-organizational size
- formal structures
- informal structures
A nurse manager is reviewing concepts relating to organizational communication with a group of charge nurses. Which of the following statements made by a charge nurse requires additional teaching?
Information should not be informally distributed
A nurse manager is discussing organizational concepts in a charge nurse meeting. Which of the following statements by a charge nurse indicates a need for further teaching?
Smaller organizations find communication more difficult due to size and complex processes
Which of the following types of communication is informal, becomes distorted, and typically involves three or four individuals?
grapevine
A nurse manager is discussing formal and informal structures or processes with a newly licensed nurse. Which of the following statements made by the newly licensed nurse requires further teaching
informal structures are visible
a nurse manager is discussing aggressive communication with a nurse who is having conflicts with peers due to her ineffective communication patterns. Which of the following should the nurse manager ID as a characteristic of aggressive communication?
infringes on the rights of others
a nurse is reviewing professional communication skills with a NLN. Which of the following is a form of effective communication?
assertive
Which of the following should a nurse include in the verbal SBAR report to a provider?
background
situation
recommendation
assessment
Which of the following statements is an example of a therapeutic communication technique?
Tell me about your relationship with your wife.
Which of the following is an example of the nurse using clarification to facilitate communication?
What would you day is the main point of what your are saying?
I am not sure I am following you
a nurse is admitting a client who has schizophrenia. the client states, "the FBI has bugged the phone and is monitoring my calls." which of the collowing responses by the nurse is appropriate?
I understand that you believe this is true, and it must be very frightening for you.
A nurse is implementing therapeutic communication techiques with a client in an outpatient mental health facility. Which of the following actions allows the client an opportunity to organize thoughts, consider a topic, or think through a point?
use of silence
A nurse is caring for a client who states, "I would like to go out on a date with you." Which of the following is an appropriate response by the nurse?
inform the patient that this is an inappropriate statement
A nurse is caring for an older adult client who recently lost his spouse following lung cancer. The client states, "No on eunderstands. She was my life." Which of the following responses is appropriate?
This must be a difficult time for you.
Which of the following is an example of closed-ended questioning?
are you going to group therapy today?
how long have you been depressed?
do you not want to take you medication?
do you have a family history of depression?
A client presents at a community shelter after surviving the destruction of her home by a fire. Which of the following questions should the nurse ask to determine the client's ability to cope?
Who do you talk to when you have the feeling of being overwhelmed?
Which of the following should not be included when discussing modes of computer-mediated communication?
voicemail
A nurse is planning to document a conversation with a client who is preparing for a surgical procedure. Which of the following clients information is an accurate and factual form of written communication?
"I have a throbbing pain on my left foot."
"I feel nervous about having my foot removed."
Which of the following should not be included when discussing components of the communication process?
tone of voice
A nurse manager is discussing the topic of personal space as it related to nonverbal behavior with a staff nurse. Which of the following statements by the staff nurse indicates a need for further teaching?
use of personal space will increase the client's self-esteem
Electronic health records capture data for which of the following?
continuous quality improvement
utilization review
resource planning
risk management
A charge nurse is discussing with a staff nurse the establishment of credibility when providing nursing care. Which of the following statements made by the staff nurse indicates a need for further teaching?
using sympathy will help to build credibility
A nurse engages in verbal communication with a client. Which of the following is reflective of the nurse's word selection?
personal values
A nurse is counseling a client who recently received a diagnosis for type I diabetes mellitus. Which of the following is a component of nonverbal communication the nurse may display?
vocal inflection
volume
posture
gestures
A nurse is using a health-related internet blog. Which of the following is an acceptable use of this form of communication?
access information
Which of the following are characteristics of effective written communication?
factual
objective
accurate
concise
A nurse is caring for a clinet who has depression. The client states, "Things are always going to be bad for me. I wish I could just go to sleep and forget about all my problems." Which of the following is an appropriate response?
It seems as though you're expressing feelings of hopelessness.
Which of the following are examples of a nurse using nontherapeutic communication techniques?
focusing on the nurse rather than the patient
changing the subject
making value judgements
giving advice [Show Less]