Mutual aid
is a process of supplying supplemental personnel, equipment or other resources to an incident to assist agencies that may be in danger of
... [Show More] becoming overwhelmed in their response
Mutual response
similar to mutual aid, however mutual response requires the simultaneous dispatch of multiple resources for certain emergencies, such as high-rise fires and water etc
A Policy
is a guide to thinking
A Procedure
is a guide to action
open ended questions
are questions that cannot be answered with yes or no
paraphrasing
a brief rephrasing of information provided by the sender
reflecting feelings
repeating in a short declarative statement the emotions or feelings that the sender is communicating
inference
the deriving of a conclusion based upon something known or assumed.
the 5 w's
where - what - when - who - weapons
vehicle description
C- Color
Y- Year
M- Make/Model
B- Body
A- Additional information
L- license num/expiration date
S- State/province of license.
persistent repetition
requires that the request be repeated each time in the same way. used for hysterical callers.
ALI
Automatic Location Identification. The calling party's address and dispatch information
ANI
Automatic Number Identification. The calling party's telephone number
basic 9 1 1
a system that provides dedicated lines for carrying 9 1 1 calls to the psap closest to the caller
e 9 1 1
Enhanced 9 1 1. automatically provides the callers phone number and physical address
ESN
Emergency service number. determines which agencies are to respond to the call for service
PSAP
Public Safety Answering Point
P-PSAP
Primary Public Safety Answering Point
PBX
Private Branch Exchange. a switch that controls a privately owned group of telephone lines
Selective routing
In conjunction with ani/ali information, calls can be selectively routed to the correct Police, Fire or ambulance PSAP based on the callers information
Types of call routing
Direct Dispatch, Call transfer, Call relay and call referral
Direct dispatch
The call is dispatched directly by the PSAP that receives the call
Call transfer
The caller is transferred to the appropriate PSAP for dispatch after the incident location and nature is obtained
Call Relay
Is where information obtained from a caller is provided (relayed) to the appropriate PSAP, department or agency.
Call referral
the caller is provided the telephone number and asked to call the appropriate agency.
P-ANI
Pseudo ANI - A number used by the wireless carrier to route the call and identify the cell site (and sector, if its a sectored sight) from which a wireless call originates.
VoIP - Voice over Internet Protocol
A technology that allows you to make telephone calls using the internet
WLNP - Wireless local number portability
A process that allows wireless subscribers to change service providers within a designated area while retaining the same phone number
Wireless e 9 1 1 phase 1
The delivery of the wireless 9 1 1 call to the appropriate PSAP along with the call back number and the cell site from which the call originated
Wireless e 9 1 1 Phase 2
Same as e 9 1 1 phase 1 but with also an estimate of the 9 1 1 callers longitude and latitude.
TTY (Teletypewriter)
a terminal type device with a keyboard and display and optionally a printer, used by deaf, hearing impaired and speech impaired people to communicate via telephone lines. [Show Less]