Check Sheet
a structured form to collect and record data providing information about the number, time and location of events or problems
Special
... [Show More] Cause Variation
Abnormal variation that is not a natural part of a process.
Lean Systems
a management approach that seeks to maximize customer value while minimizing waste
Scatter Diagram
shows the relationship or correlation between variables
Sampling
process of selecting participants or gathering data
Quality Management
a component of business strategy that focuses on product/service quality and the means to achieve it
SIPOC Diagram
diagram that defines the boundaries of a process and shows how Suppliers, Inputs, Processes, Outputs and Customers interact you produce quality products/services
Histogram vs Pareto
Both are bar graphs but pareto is ordered by frequency
Variable data
shows how well a result meets a requirement
Cause and Effect diagram
shows the underlying causes of a problem or event, also known as a fish bone diagram
Attribute Data
shows whether a result meets a requirement or not (yes/no, pass/fail)
Six Sigma
Quality program that uses statistics quality control techniques to provide quality outputs at the level of 3.4 defects per million opportunities
Process Approach
Principle that lowers cost and shortens cycle times through the effective use of resources
Continuous Improvement
Principle focuses on continuous improvement of employee skills and process capabilities
Engaged Colleagues
Engaged people at all levels of the organization who are involved in the pursuit of quality that provides benefits to the organization
Term for an organization whose focus is on satisfying customers
Focus on Customers
An online retailor analyzes packages shipped per day for the past week and uses this to schedule employees in his packing and shipping department
Fact-based decision making
What quality tool does a car manufacturer use to implement a new employee training program to improve quality and safety?
Quality Assurance
What quality tool does a hospital use to analyze its
operating room procedures by looking at supplies, patient preparation, operation processes and patient recovery?
SIPOC
What quality tool does a steel manufacturer use to implement new processing temperature settings for steel beam to improve tensile strength?
Plan Do Check Act (PDCA)
What quality tool does a sugar producer use when they weigh ten bags of sugar out of every batch packaged to ensure packaging quality?
Quality Control
What quality tool does a hotel chain use to analyze its check in process in an effort to improve customer satisfaction?
Flow Chart
What quality tool does a hospital ER use to analyze the patients they treat for flu versus patients who received a flu shot?
Scatter Diagram
What analysis technique should a call center use to analyze its number calls for each hour of operation?
Histogram
A tool for monitoring unwanted product variation
Control Chart
A regional bank has broadly identified problems with its current banking software and wishes to now break these problems into specific details to evaluate potential software packages as a replacement
Tree Diagram
Lean Systems
A quality program from the customers perspective that views anything that does not add to the customers experience and satisfaction as waste that should be eliminated
An electronics company produces 92% quality in its circuits department, 95% quality in its assembly department and 98% quality in its finishing department. What tool should it use to find its total system quality?
Reliability
ISO Certification
Program that shows that an organization has a quality management system in place to monitor and control quality issues
Six Sigma
Quality teams that are essentially striving for perfection by applying quality control concepts to improvement of processing quality [Show Less]