WGU C172 FINAL EXAM 70 QUESTIONS
WITH 100% CORRECT ANSWERS/A+
GRADE/2023-2024 VERSION
1 Which activity is an example of how information systems
... [Show More] support business functions of human
resource departments?
An employee processes monthly payroll checks and benefits using an opensource software.
2 There are six major components of a computer-based information system, four of which
are also in the information technology component. Which two components are only parts of
the information system?
People & Processes
3 A police department at a large metropolitan city implemented an information system that
analyzes historical crime data, including date and locations as well as other external,
environmental, and city-related
A decision support system (DSS) that improves decision-making
4 A police department at a large metropolitan city implemented an information system that
integrates historical crime data, including date and locations to other external,
environmental, and city-related data. The system then produces daily predictive reports of
the major locations around the city that are likely to require additional police attention. The
police department uses the reports to plan the officers’ patrol routes, targeting the areas that
the system predicted to have high likelihood of incidents.
Which two strategies does the information system at the police department aim to
accomplish?
Improving decision making and operational efficiency
5 Which business function is primarily the responsibility of production and operations
information systems?
Quality control
6 A small company that is growing quickly into a medium-sized company is facing the
challenge of consolidating and storing information received from multiple sources from the
ground up in order to ensure that operations run efficiently. The company needs to hire an
expert who will, in addition to the above, maintain security and apply upgrades as needed.
Which IT professional does the company need to hire in order to address this challenge?
Database administrator
7 A university is looking for ways to customize its courses to the unique needs of its
students by creating various levels of hybrid online courses, such as 80% online for one
student, whereas only 30% online for another.
Which IT management challenge is addressed in this scenario?
Develop new products and services
8 A ride-sharing cab company is looking for ways to generate more business by attracting
more customers, both on the supply (driver) and demand (passenger) side, via a strategy of
tracking their monthly miles and offering “frequent flier” bonuses, just like airline companies
have done.
Which IT management challenge is addressed in this scenario?
Promote competitive advantage
WGU C172 FINAL EXAM 70 QUESTIONS
WITH 100% CORRECT ANSWERS/A+
GRADE/2023-2024 VERSION
9 An automobile manufacturer is considering equipping the engines of its new models with
the capability of detecting early symptoms of an imminent mechanical or electric failure,
automatically transmitting that warning to the dealership from which the customer purchased
the car, and the dealership automatically contacting the customer to schedule a repair
appointment. It is facing the challenge of whether all this is technically feasible and
operationally viable.
Who needs to address this challenge of value creation through technology use?
Chief Technology Officer
10 A car dealership has been receiving complaints from its customers about its inflexible
repair system in which customers who drop off their cars the previous evening are not
properly placed in the queue and tend to be placed behind those who drop off their cars the
morning of the scheduled repair. It needs technical staff members who understand the
scheduling/drop-off operation so it can determine and articulate precise customer needs to
the programmers who would then build the code behind the system.
What type of challenge is this?
User requirements
11 An international company is facing the challenge of its software development team
working on a specific application spread across the globe in 16 countries in 12 different time
zones. Flying them to the same location once a week or even once a month for coordination
purposes would be prohibitively expensive. Moreover, the issues that arise tend to be urgent
and in need of almost immediate resolution in communication with team members in other
countries.
Which communication style is necess [Show Less]