Troy University - MGT 6681 Final Exam Study Guide. Latest 2021.Chapter 1 – Managing Change
Communication is another issue that is typically involved
... [Show More] throughout the change process
There are two main reasons for this. First, designing a change process is a task with both technical and
creative components; blending these components can in many circumstances be a challenging business
involving much trial and error. Second, what works depends on organizational context, which is not
stable but which can change suddenly and in unpredictable ways.
Chapter 2 – Images of Change Management
Change agent typically referred to an external expert management consultant who was paid to work out
what was going wrong in an organization and to implement change to put things right.
Internal change agents usually have a better understanding than outsiders of the changes that would
lead to improvements.
- The first concerns the assumption that large-scale transformations are more meaningful and
potent, and are therefore more valuable than small-scale change.
- The second flaw in the argument concerns the belief that the contrasting definitions of these
management and leadership concepts will survive contact with practice. They do not.
The Six-Images Framework
- Two images – Controlling and shaping
- Three Broad images of change outcomes – intended, partially intended, and unintended
Images of Change Management
This stands for planning, organizing supervising, directing, coordinating, reporting, and budgeting—
activities that the change manager, as well as the general manager, may be expected to carry out.
Three broad strategies for producing intentional change:
Six Images of Change Management
1-The director image views management as controlling and change outcomes as being achievable as
planned.
2-In the navigator image, control is still at the heart of management action, although a variety of
external factors mean that, although change managers may achieve some intended change outcomes,
they may have little control over other results.
3-In the caretaker image, the (ideal) management role is still one of control, although the ability to
exercise that control is severely constrained by a range of internal and external forces that propel change
relatively independent of management intentions.
Life-cycle theory views organizations passing through well-defined stages from birth to growth, maturity,
and then decline or death. [Show Less]