A process - -one or more actions that transform various inputs into desired outputs
-A system - -set of inter-related parts that must work together to
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-Compared to product operations, service operations... - -require or involve: more direct customer contact and work with higher labor content
-Compared to service operations, product operations... - -have less difficulty measuring: productivity and quality
-competitiveness - -how effectively an enterprise meets wants or needs of customers relative to other businesses
-consumer surveys - -forecasts using data collected by sampling consumer opinion
-Core competencies - -attributes or abilities that give an organization a competitive edge
-cycles - -wave like variations in data over longer periods of time than seasonality
-Environmental scanning - -systematic monitoring of current events and trends that may present an enterprise with real opportunities or threats
-executive opinions - -forecasts using data created collectively by top managers and executives
-Forecast - -a statement of the future value of a variable such as market demand for product or service
-Forecasting critical elements - -accuracy and reliable
-functional strategies - -support achievement of organizational strategies
-Human Relations Movement - -emphasized importance of people in design process for work and jobs (mid 20th century thru today)
-Industrial Revolution - -movement from craft production by artisans to machine production in factories
-Influence of Japanese Manufacturers - -development of new management practices aimed at improving both productivity and quality
-irregular variations - -variations due to unusual or unexpected circumstances
-Management Science - -first widespread use of quantitative methods and decision models for managing operations (World War II thru today)
-Mission - -purpose; what need or want are we fulfilling
-Operations Management - -Management of systems and processes that create goods or services
-Order qualifiers - -characteristics of a product, serv [Show Less]