Which of the following should be covered in a house policy?
Select all that apply.
a. How to identify and deal with underage customers
b. How to deal
... [Show More] with customers who appear to be intoxicated
c. How to stop service to intoxicated customers
d. How to handle difficult customers - correct answer a. How to identify and deal with underage customers
b. How to deal with customers who appear to be intoxicated
c. How to stop service to intoxicated customers
d. How to handle difficult customers
Which of the following are not acceptable forms of identification?
Select all that apply.
a. Credit Card
b. Canadian Armed Forces Identification Card
c. Bring Your Identification (BYID) Card
d. Security Card issued by a place of employment
e. Secure Indian Status Card
f. Permanent Resident Card
g. Photo Card Issued Under the Photo Card Act 2008 - correct answer a. Credit Card
d. Security Card issued by a place of employment
What are the features you can check to ensure an I.D. is valid?
Select all that apply.
a. Issued by the government
b. Date of Birth
c. Name
d. Address
e. Photograph
f. Signature
g. Expiry Date
h. Overall condition of the card - correct answer a. Issued by the government
b. Date of Birth
c. Name
d. Address
e. Photograph
f. Signature
g. Expiry Date
h. Overall condition of the card
You have rated your customer YELLOW using the Traffic Light System. How would you slow down service?
Select all that apply.
a. Offer food
b. Bring the customer a glass of water
c. Pass the table less frequently
d. Communicate your decision with your co-workers - correct answer a. Offer food
b. Bring the customer a glass of water
c. Pass the table less frequently
d. Communicate your decision with your co-workers
You have assessed your customer as approaching RED using the Traffic Light System. How would you stop service?
Select all that apply.
a. Avoid being judgemental
b. Be calm, but firm
c. Communicate your decision to your co-workers - correct answer a. Avoid being judgemental
b. Be calm, but firm
c. Communicate your decision to your co-workers
You return from a quick break and notice that a table of customers, to which you slowed service, has been given a fresh round of drinks. What should you have done before going on break?
a. Let your manager and co-workers know you were slowing down service
b. Told the table they have had enough to drink already
c. Nothing. You did everything right - correct answer a. Let your manager and co-workers know you were slowing down service
You have been serving a table of customers for 2 hours and some of them are beginning to show signs of intoxication. You decide to slow down service. What can you do?
Select all that apply.
a. Don't rush to serve them
b. Offer food, water, and/or non-alcoholic beverages
c. Check their tab to see how much more you can serve them - correct answer a. Don't rush to serve them
b. Offer food, water, and/or non-alcoholic beverages
You are about to stop service to a customer. The customer has already been verbally abusive. What should you do?
a. Be aggressive in order to show the customer who's in control
b. Embarrass the customer in front of the other customers
c. Alert your manager and co-workers - correct answer c. Alert your manager and co-workers
After you stop service to a customer, you are surprised when she becomes confrontational. In front of other customers, you said: "You're starting to look drunk; I'm cutting you off!" What could you have done differently? [Show Less]