Bates’ Guide to Physical Examination and History Taking, 11th Edition
Chapter 3: Interviewing and the Health History
Multiple Choice
1. You are
... [Show More] running late after your quarterly quality improvement meeting at the hospital and have just
gotten paged from the nurses’ station because a family member of one of your patients wants to talk
with you about that patient’s care. You have clinic this afternoon and are double-booked for the first
appointment time; three other patients also have arrived and are sitting in the waiting room. Which
of the following demeanors is a behavior consistent with skilled interviewing when you walk into the
examination room to speak with your first clinic patient?
2. A) Irritability
3. B) Impatience
4. C) Boredom
5. D) Calm
Ans: D
Chapter: 03
Page and Header: 58, Getting Ready: The Approach to the Interview
Feedback: The appearance of calmness and patience, even when time is limited, is the hallmark of a skilled
interviewer.
2. Suzanne, a 25 year old, comes to your clinic to establish care. You are the student preparing to go
into the examination room to interview her. Which of the following is the most logical sequence for
the patient–provider interview?
3. A) Establish the agenda, negotiate a plan, establish rapport, and invite the patient’s story.
4. B) Invite the patient’s story, negotiate a plan, establish the agenda, and establish rapport.
5. C) Greet the patient, establish rapport, invite the patient’s story, establish the agenda, expand and
clarify the patient’s story, and negotiate a plan.
6. D) Negotiate a plan, establish an agenda, invite the patient’s story, and establish rapport.
Ans: C
Chapter: 03
Page and Header: 60, Learning About the Patient: The Sequence of the Interview Feedback: This is the
most productive sequence for the interview. Greeting patients and establishing rapport allows them to
feel more comfortable before “inviting” them to relate their story. After hearing the patient’s story,
together you establish the agenda regarding the most important items to expand upon. At the end,
together you negotiate the plan of diagnosis and treatment [Show Less]