PGA PGM Level 3 3.0 Full Study Guide
Recommended guideline a manager should use if an employee's performance differs from the expected? - correct answers
... [Show More] ✅Address and find mutual agreement.
How should resources be allocated to avoid overwhelming a performer? - correct answers ✅Make them aware of what is available.
What should a manager do when a performer has difficulty recognizing when to act on a specific task? - correct answers ✅Take a specific direction.
A team member sets the holes correctly and is assigned this task routinely. What is the result of this? - correct answers ✅Reinforced the desired outcome.
How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? - correct answers ✅Explain feedback and consequences.
How can managers communicate that they want to work with the performer to ensure success? - correct answers ✅Feedback is clear.
What guidelines apply when a manager uses the supporting strategy? - correct answers ✅Capable and motivated.
What guideline is used with the convincing strategy because the employee is resistant? - correct answers ✅Help overcome resistance and give resources to do the job.
What strategy is used by the head pro when requested solutions by his assistant? - correct answers ✅Supporting.
What strategy is used with employees who are experienced but unwilling? - correct answers ✅Involving.
What action increases the chances of finding a solution that satisfies all parties? - correct answers ✅Address the problem early.
During joint problem solving, why is it important to state the problem in relation to the expectations? - correct answers ✅To avoid blame.
What manager behavior is appropriate during termination? - correct answers ✅Considerate, clear, decisive.
F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? - correct answers ✅Measure, evaluate, act.
What is food cost control? - correct answers ✅Management and procedures to regulate costs.
What is the most important consideration when forecasting number of staff and scheduling? - correct answers ✅Provide the service, minimal payroll.
Which condition enhances the benefits of mental practice? - correct answers ✅Cognitive hypothesis. [Show Less]