Recommended guideline a manager should use if an employee's performance differs from the expected? - Correct answer-Address and find mutual agreement
... [Show More]
How should resources be allocated to avoid overwhelming a performer? - Correct answer-Make them aware of what is available
What should a manager do when a performer has difficulty recognizing when to act on a specific task? - Correct answer-Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the result of this? - Correct answer-Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? - Correct answer-Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure success? - Correct answer-Feedback is clear
What guidelines apply when a manager uses the supporting strategy? - Correct answerCapable and motivated
What guideline is used with the convincing strategy because the employee is resistant? - Correct answer-Help overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant? - Correct answer-Supporting
What strategy is used with employees who are experienced but unwilling? - Correct answer-Involving
What action increases the chances of finding a solution that satisfies all parties? - Correct answer-Address the problem early
During joint problem solving, why is it important to state the problem in relation to the expectations? - Correct answer-To avoid blame
What manager behavior is appropriate during termination? - Correct answerConsiderate, clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? - Correct answer-Measure, evaluate, act
What is food cost control? - Correct answer-Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and scheduling? - Correct answer-Provide the service, minimal payroll
Which condition enhances the benefits of mental practice? - Correct answer-Cognitive hypothesis
What is an effective means to help a beginner use motor imagery to improve? - Correct answer-Combine with physical performance
What optimizes performance when combining mental and physical practice? - Correct answer-Recall past shots, execute prior memory
What conditions lead to greater learning transfer? - Correct answer-Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill? - Correct answer-Transfer skill at similar level in transfer learning [Show Less]