Definition of Self-Care
Taking care of oneself on all levels; a way of living that incorporates behaviors that enable one to maintain personal health and
... [Show More] balance, replenish energy and motivation, and grow as a person.
Definition of Burnout
The extinction of motivation or incentive, especially where one's devotion to a cause or relationship fails to produce the desired results.
Two core characteristics of an effective coaching environment
1. Safe enough (doesn't always mean comfortable!) for clients to take the risks they need to take
2. Courageous place where clients are able to approach their lives and the choices they make with motivation, curiosity, and creativity.
Two qualities for a safe and courageous coaching environment
- Confidentiality: promotes disclosure
- Trust: believing, and believing in the client + confidentiality
Explain accountability
A simple accounting for promises of action and the insight of learning. No judging or requiring proof. Respecting client vision and action plans but also willing to be honest and direct for their sake.
When using the expert hat (4 things)
1. Check that the info you have is truly relevant to client and client's situation — what will be gained from sharing it?
2. Be CLEAR that you are not wearing the coach's hat, but rather of someone who has some expertise in a given area
3. Make sure the client wants the information and ask permission
4. Be clear that you are offering this without attachment, that you don't assume you have the right answer, and there are no strings attached.
What to be clear about
- Coaching definition
- Coaching design
- Distinctions between coaching and consulting, mentoring, etc.
- Role of the coach
- Boundaries of coaching (esp. regarding advice-giving ... won't do w/o the professional qualification i.e. medical, legal, financial)
Describe consulting
- Paid to understand the problem and present workable solutions.
Describe mentoring
- Provides wisdom and guidance based on own experience.
- May include advising, counseling, and coaching.
Describe training
- Programs set out by trainer or instructor
- Assumes a structured learning path that coincided with an established curriculum
Describe health education
- Work to encourage healthy lifestyles and wellness through educating individuals about behaviors that promote healthy living and prevent diseases and other health problems
- Attempt to prevent illness by informing and education
Describe therapy
- Deals with pain, dysfunction, and conflict within an individual or in relationships
- Focus on difficulties arising from the past that hamper an individuals emotional functioning in the present, improving overall psychological functioning, and dealing with try present in more emotionally healthy ways
How does coaching differ from therapy?
- Supports personal and professional growth based on self-initiated change in pursuit of actionable outcomes.
- Future-focused
Primary focus on actionable strategies for achieving specific goals
- Emphasizes action, accountability, and follow-through
Client experiences that may indicate a need to refer out to another professional
- Decline in ability to experience pleasure and/or increase in sadness, hopelessness, helplessness
- Intrusive thoughts or unable to concentrate/focus
- Unable to get sleep, or awakens during night and unable to get back to sleep, or sleeps excessively
- Change in appetite, whether increase or decrease
- Guilt because others have suffered or died
- Despair or hopelessness
- Hyper alert or excessively tired
- Increased irritability or outbursts of anger
- Impulsive, risk-taking
- Thoughts of death and/or suicide
When in the coach role, avoid these 7 things
- Advise
- Educate
- Console
- Reassure
- Explain
- Correct
- Solve problems
Three coaching skills associated with self-management
1. Recovery
2. Asking Permission
3. Bottom-Lining
Explain "Recovery."
The ability to notice the disruption or disconnection and reconnect. Notice it. Name it. Reconnect.
Explain "Asking Permission."
Allows clients to take responsibility for managing the relationship and their work.
Honors client's power in the relationship and demonstrates that the coach knows the limits of their own power in the relationship
i.e. "May we work with this issue? — "Can I tell you what I see?" — "Would you like some feedback on that?"
Explain "Bottom-Lining."
The skill of getting to the point and asking the client to get to the point, too.
It's helpful to cover this skill in early work with clients so they are not caught off guard when you use it.
Coach talk should be bottom-lined in nature ... clients do the talking.
What do negative emotions and sensations usually mean?
That some of our needs aren't getting met.
What is body intelligence?
The awareness, knowledge of, and engagement in health habits that generate physical energy and thriving.
Definition of empathy
The respectful understanding of another's personal experience, including their feelings, needs, and desires.
Four qualities of being empathic
- Curious without being demanding
- Interested without being intrusive
- Compassionate without being condescending
- Persistent without being impatient
Describe "Being Skills."
Skills coaches use to build growth-promoting relationships and also to represent a coach's way of being when at his or her most authentic; often a calm, confident energy radiated toward clients.
Includes qualities such as mindfulness, empathy, warmth, affirmation, calm, zest, playfulness, courage and authenticity.
Definition of "mindfulness."
A nonjudgmental awareness of what is happening in the present moment.
Two main components of mindfulness
- Self-regulation in order to pay attention in the moment
- A posture of curiosity, openness, and acceptance.
Ethics Definitions: Health and Wellness Coaches partner with clients seeking changes that are (5):
1. Self-directed
2. Lasting
3. Aligned with their values
4. Promote Health and Wellness
5. Enhance Well-Being
Ethics Definitions: Health and Wellness coaches do the following (4) ...
1. Display unconditional positive regard
2. Display a belief in clients' capacity for change
3. Honor that each client is an expert on their own life
4. Ensures that all interactions are respectful and non-judgmental
Ethics Definitions: Main component of a Professional Coaching Relationship ...
An agreement (including contracts) that defines the rights, roles and responsibilities of each party (including sponsor if any).
Ethics Definitions: List Coaching Roles (6) ...
1. Client
2. Sponsor
3. Student
4. Faculty
5. Mentor
6. Conflict of Interest
Ethics Definitions: Client
- Client: person being coached (also coachee, patient, or member)
Ethics Definitions: Sponsor
- Sponsor: the entity (including representatives) paying for and/or arranging coaching services to be provided.
Ethics Definitions: Student
- Student: Someone enrolled in a coach training program or working with an approved faculty member or coach mentor in order to learn the coaching process or to develop and enhance their coaching skills
Ethics Definitions: Faculty
- Faculty: An individual who provides a primary instruction/training to students enrolled in an approved coach training program.
Ethics Definitions: Mentor
- Mentor: An individual who conducts coaching skills performance audits and provides feedback to coaching students/coaches for the purpose of developing and enhancing health and wellness coaching skills.
Ethics Definitions: Conflict of Interest
- Conflict of Interest: A situation in which a coach has a private or personal interest sufficient to appear to influence the objective of their professional role or responsibility as a coach, faculty, or mentor.
NBHWC Standard of Ethical Conduct: Conduct myself in accordance with...
- NBHWC Code of Ethics in all coaching interactions
NBHWC Standard of Ethical Conduct: Commit to take appropriate action to ...
- Address any ethics violation or possible breach as soon as I become aware of such a situation, whether it involves me or others.
NBHWC Standard of Ethical Conduct: Communicate and create awareness ...
- In others, who might need to be informed of the responsibilities established by this Code.
NBHWC Standard of Ethical Conduct: Refrain from ...
- Discrimination in all occupational activities ... and consistently demonstrate dignity and respect in all professional relationships
NBHWC Standard of Ethical Conduct: Make verbal and written statements that are ...
- True and accurate about what I offer as a health and wellness coach, the coaching profession, and the NBHWC.
NBHWC Standard of Ethical Conduct: Accurately identify ...
- My coaching qualification, expertise, experience, training, certifications and NBHWC credentials.
NBHWC Standard of Ethical Conduct: Recognize and honor ...
- The efforts and contributions of others and only claim ownership of my own material.
NBHWC Standard of Ethical Conduct: Strive at all times to recognize ...
- Any personal issues that may impair, conflict with or interfere with my coaching performance or my professional coaching relationships.
- I will promptly seek the relevant professional assistance and determine the action to be taken, including whether it is appropriate to suspend or terminate my coaching relationship(s) whenever the facts and circumstances necessitate.
NBHWC Standard of Ethical Conduct: Recognize that the Code of This applies to ...
- My relationship with coaching clients, students, mentees, sponsors, and other coaches.
NBHWC Standard of Ethical Conduct: Conduct and report research with ...
- Competence, honesty, and within recognized scientific standards and applicable subject guidelines
NBHWC Standard of Ethical Conduct: Research I participate in will include...
- Informed consent
- Approval of all regulatory bodies
- Complies with the applicable laws and regulations of the jurisdictions involved.
NBHWC Standard of Ethical Conduct: Regarding the handling of records ...
- Maintain, store and dispose of any records, including electronic files and communications created during my coaching engagements in a manner that promotes confidentiality, security and privacy, and complies with any applicable laws, regulations and agreements.
NBHWC Standard of Ethical Conduct: Regarding use of NBHWC credentialed coach contact information ...
- Will use such contact information only in the manner and to the extent authorized by the NBHWC.
NBHWC Conflicts of Interest: Seek to be conscious of ...
- Any conflict or potential conflict of interest,
- openly disclose any such conflict to all stakeholders involved,
- and offer to remove myself when a conflict arises.
NBHWC Conflicts of Interest: Clarify ...
- Clarify roles for health and wellness coaches,
- Set boundaries and review with sponsors and stakeholders conflicts of interest that may emerge between coaching and other role functions.
NBHWC Conflicts of Interest: Disclose ...
- All anticipated compensation from third parties that I may receive for referrals of clients of pay to receive clients.
- Compensation from the sale of products or non-coaching services before coaching begins
NBHWC Conflicts of Interest: Regarding quality and quantity of coaching services
- Must not be dependent in any way upon the purchase of any additional products or services by the client.
NBHWC Conflicts of Interest: Regardless of FORM of compensation ...
- Honor an equitable coach/client relationship
NBHWC Professional Conduct: Ethically speak what I know to be true ...
- To clients, prospective clients or sponsors about the potential value of the coaching process or of me as a coach.
NBHWC Professional Conduct: Make clear ...
- What activities fall within the Scope of Practice as well as outcomes that can be reasonably expected.
NBHWC Professional Conduct: Adhere to ...
- All ethical standards of practice for their respective health care licenses and credentials
NBHWC Professional Conduct: Carefully explain and strive to ensure that ...
- Prior to or at the initial meeting, my coaching client and sponsor(s) understand the nature of health and wellness coaching, the nature and limits of confidentiality, financial arrangements, and any other terms of the coaching agreement.
NBHWC Professional Conduct: Regarding the coaching agreement
- Have a clear coaching service agreement with my clients and sponsors before beginning the coaching relationship and honor this agreement
- Agreement shall include the roles, responsibilities and rights of all parties involved.
NBHWC Professional Conduct: Hold responsibility for
- Being aware of and setting clear, appropriate and culturally sensitive boundaries that govern interactions, physical or otherwise, I may have with my clients or sponsor(s).
NBHWC Professional Conduct: Avoid ...
- Any sexual or romantic relationship with current clients, sponsor(s), students, mentee or supervises.
- Be alert to the possibility of any potential sexual intimacy among the parties including my support staff and/or assistants and will take the appropriate action to address the issue of cancel the engagement in order to provide a safe environment overall.
NBHWC Professional Conduct: Respect the client's right ...
- To terminate the coaching relationship at any point doing the process, subject to the provisions of the agreement.
- Remain alert to indications that there is a shift in the value received from the coaching relationship.
NBHWC Professional Conduct: Strive to protect ...
- Health, safety and welfare of the client.
- Encourage the client or sponsor to make a change if I believe they would be better served by another coach or by another resource
- Support my client seeking the services of other professionals when deemed necessary or appropriate
NBHWC Confidentiality/Privacy: Maintain strictest levels ...
- Of confidentiality with all client and sponsor information unless release is required by law
NBHWC Confidentiality/Privacy: Have a clear agreement ...
- About how coaching information will be exchanged among coach, client and sponsor, including mobile health/electronic health data collected by the client.
NBHWC Confidentiality/Privacy: Conditions in which confidentiality may not be maintained...
- Have a clear agreement about conditions under which confidentiality may not be maintained
- i.e. illegal activity, pursuant to valid court order or subpoena, imminent or likely rest of danger to self or others
- Make sure all agree in writing to that limit of confidentiality
- Where I believe the above is applicable, I may need to inform appropriate authorities
NBHWC Confidentiality/Privacy: Require all those who work with me ...
- To adhere to these Confidentiality and Privacy Standards.
NBHWC Continuing Development: I commit to ...
- The need for continued and ongoing development of my professional skills.
NBHWC Pledge of Ethics:
- As a Health and Wellness coach, I acknowledge and agree to honor my ethical and legal obligations to my coaching clients and sponsors, colleagues, and to the public at large. I pledge to comply with the NBHWC Code of Ethics and to practice these standards with those whom I coach, teach, mentor or supervise.
NBHWC Scope of Practice: HWC's work with ...
- Individuals and groups in a client-centered process to facilitate and empower the client to develop and achieve self-determined goals related to health and wellness.
NBHWC Scope of Practice: Coaches support clients in ...
- Mobilizing internal strengths and external resources
- Developing self management strategies for making sustainable, healthy lifestyle, behavior changes.
NBHWC Scope of Practice: HWC's do not ...
- Diagnose conditions
- Prescribe treatments
- Provide psychological therapeutic interventions
NBHWC Scope of Practice: May provide expert guidance when:
- In areas in which they hold active, nationally recognized credentials, and may offer resources from nationally recognized authorities such as those referenced by NBHWC
NBHWC Scope of Practice: Manner of supporting clients ...
- As partners and facilitators, HWC's support their clients in achieving health goals and behavioral change based on their clients' own goals and consistent with treatment plans as prescribed by individual clients' professional health care providers.
NBHWC Scope of Practice: Coaches assist clients to...
- Use their insight,
- personal strengths and resources,
- goal setting,
- action steps and
- accountability toward healthy lifestyle change.
Two basic legal competencies required
- Maintain security and privacy of client records
- Awareness of relevant federal and state regulations that affect health coaching [Show Less]