To be successful, __________ must be tied to the company's business plan.
team goals
The first stage in a team development process is an awkward
... [Show More] stage for the team members called __________.
forming
When a team sets objectives that they wish to accomplish, care should be taken to ensure that these objectives are __________.
measurable
Reaching a __________ means that although the chosen solution may not be the first choice of everyone on the team, each member supports that solution as a viable option.
consensus
When a team is formed to tackle a problem, a __________.
team kickoff meeting is held to get everyone up to speed on the task and meet each other
Promoting competition among teams or departments __________.
Is not a reason to set measurable team goals
Which of the following is not used as a problem analysis tool?
shipping manifest
__________ is a technique teams use for generating as many ideas as possible.
brainstorming
Improving external customer satisfaction is the main objective of __________.
customer service departments
A(n) __________ customer is a person or organization that receives services or products in exchange for compensation.
external
Customer satisfaction should always be the first objective considered when developing __________.
new or improved products
Teamwork, concurrent engineering, tools and techniques are needed in order to make __________ productive.
product introduction
Company objectives and production goals are important pieces of data to a __________.
self-directed work team
In customer service, it is important to __________.
look into the customer's problem, find a solution, and follow through
Which type of customer service information stored in a database could help to improve product quality?
concerns customers have with specific products
Teams should strictly enforce rules about __________ to minimize conflict.
arguing
Engineers working with manufacturing to become aware of tooling limitations and other problems that may increase production time and cost is an example of __________.
concurrent engineering
Vendors could be considered what type of customer?
external
In a team, the __________ is one who will stimulate or guide the group to think of ideas.
facilitator
Top level management must support a team for it to be __________.
successful
__________ is a design methodology that designs features into the product that make it cheaper to manufacture while maintaining its ability to perform its intended function.
Design for Manufacturing and Assembly (DFMA)
When a customer service agent answers the phone, they should try to answer between the __________.
second and the fourth ring
During a team meeting, any solutions to the problem being discussed that do not meet one or more of the must-have criteria should be __________.
eliminated
Supervisors should set measurable objectives to __________.
have good performance criteria for review of employee performance
Product designers should always consider the effects of tooling design and cost during __________.
prototype development
To ensure that a team has __________ meetings, rules for team behavior should be enforced.
productive
Customer service refers to the people and other resources a company devotes to __________.
assisting customers
A team should develop a spending plan as part of their decision making process __________.
to ensure that they do not exceed the amount of money allocated to the project
Product design teams should provide an environment that encourages team members to __________.
add their design ideas freely
__________ must know all the team roles.
a team leader
The __________ of the product describes the features required for the product to perform the tasks for which it was intended.
function
__________ involves every employee in the company continually looking for ways to improve processes, and eliminate wasteful actions.
continuous improvement
People working together discussing issues and making decisions are key elements of a __________.
successful work group
A copy of the relevant OSHA standard must be available to workers who attend __________.
OHSA required training
The specific tasks an employee will be required to perform are described in __________.
job descriptions
Communications skills used by team members should include __________, oral communication, written comprehension, and listening skills.
written communication
Companies often add production by adding another shift. If operators are hired for a new shift, what will be needed?
Training records of existing operators
__________ management presents the information about the production process in a visual format so that workers can use it to improve efficiency and promote safety.
Visual
When a new piece of equipment is installed, operators should receive __________ before the machine goes into production.
training [Show Less]