1) Enterprise systems include analytical tools. - -: TRUE
-2) Supply chain management systems are a type of enterprise system. - -: FALSE
-3) An
... [Show More] enterprise system helps reduce redundant business processes. - -: FALSE
-4) The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers. - -: FALSE
-5) Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs. - -: TRUE
-6) Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain. - -: FALSE
-7) The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain. - -: TRUE
-8) Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product. - -: FALSE
-9) In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes. - -: TRUE
-10) Inefficiencies in a supply chain are primarily caused by inaccurate information. - -: TRUE
-11) It can cost six times more to sell a product to a new customer than to an existing customer. - -: TRUE
-12) In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products. - -: FALSE
-13) Dell Inc., which produces many personalized computers as they are ordered, is an example of a pull-based supply-chain model. - -: TRUE
-14) Total supply chain costs in some industries approach 75 percent of the total operating budget. - -: TRUE
-15) All CRM packages contain modules for PRM and ERM. - -: FALSE
-16) Major CRM application software vendors include Oracle and SAP. - -: TRUE
-17) Cross-selling markets complementary products to customers. - -: TRUE [Show Less]