1. ch044 (4.0 points)
Problem solving activities typically include:
a. Reducing the number of persons employed by an organization
b. Automating The
... [Show More] process to remove the problem
c. Find the person(s) who are causing the problems and take appropriate action
d. All of the above
e. e. None of the above
2. ch0409 (4.0 points)
Process improvement activities typically include:
a. Flowcharting the process to better understand the process
b. Collecting data to measure the performance level of the process
c. Making the identified improvements part of the way we routinely run the business
d. All of the above e. None of the above
3. ch0408 (4.0 points) Lean manufacturing, Six Sigma, Total Quality Management are some of the new systems for managing and improving an organization. What is a common theme running through these approaches?
a. Improvement is accomplished by improving the processes we use to do out work
b. We improve performance by reducing the number of persons employed by an organization
c. Automation of work processes
d. Find the person(s) who are causing the problems and take appropriate action
e. None of the above
4. ch0407 (4.0 points)
Improvement is needed for an organization to survive because:
a. If you don’t do it better your competition will
b. Organizations deteriorate if left alone, they don’t get better
c. Market and customer needs change
d. Survival is not guaranteed *e. All of the above
5. ch0412 (4.0 points)
Process average or mean:
a. Is computed by dividing the total of the measurements made on the process by the number of measurements used to compute the total
b. Approximates the center of the distribution of measurements made on the process
c. A measure of the typical level of process performance
d. All of the above e. None of the above
6. ch0411 (4.0 points)
The standard deviation is:
a. Typical variation allowed in a process
b. Difference from a budgeted amount
*c. A statistic that is often used to measure the variation of a process d. All of the above
e. None of the above
7. ch0403 (4.0 points)
Understanding variation is important because variation:
a. Is present in everything we do and must be considered
b. Identifies opportunities for improvement
c. Increases risk and decreases quality
*d. All of the above e. None of the above
8. ch0404 (4.0 points) A SIPOC map is:
a. A diagram showing how all the processes interrelate in a larger system
b. A detailed picture of the process steps
*c. A comprehensive view of a process including customers and suppliers d. All of the above
e. None of the above
9. ch0405 (4.0 points)
Which of the following are principles of Statistical Thinking?
a. All work is a process
b. Thinking is required to solve any problem
c. All processes are variable
d. Understanding and reducing variation can lead to successful improvement *e. A, B, and D
f. All of the above
4. ch0406 (4.0 points)
Why is it so difficult for a person or an organization to improve?
a. Improvement requires change; people resist change
b. Many people believe that Improvement costs too much
c. There is a perception that Improvement takes too much time
d. Conflict of allocating time and resources to both business operationsand improvement. *e. All of the above f. None of the above
11. ch0401 (4.0 points)
The principal drivers of the rapid change in the global economy are:
a. World-Wide competition
b. Ubiquitous availability of information technology and the internet
c. Conflicts in third world countries
*d. A and B above
e. A, B and C above
12. ch0402 (4.0 points) W. E. Deming commented “You don’t have to make these changes, survival is not mandatory.” His message is:
a. There is no law forcing you to change
b. Need to change is typically a fad which disappears over time *c. Business changes in response to changing market needs are essential to the long-term success of the business d. All of the above
e. None of the above
13. ch02013 (4.0 points) Box, Hunter, and Hunter are quoted in this chapter as stating: “Data have no meaning in themselves; they are meaningful only in relation to a conceptual model of the phenomenon studied.” This critical point is related to which of the following principles of statistical thinking?
a. An overall strategy is needed to guide data collection *b. Statistical thinking applications typically start with subject matter theory, not data
c. We typically need to collect data sequentially, at different points in time
d. Data enables us to build statistical models that quantify variation in the process
e. None of the above
14. ch02011 (4.0 points) It is, unfortunately, common in business for managers to demand an explanation for variation that is, based on statistics, typical and expected variation,
i.e., common cause variation. Alternatively, there may be obvious special causes in the data that may be shrugged off as “typical business fluctuations”. Which of the following statements about interpretation of variation are true? [Show Less]