MANA 444 Final Exam - Questions and Answers (Complete Solutions) What is the term for the process of establishing performance expectations, designing
... [Show More] interventions and programs to improve performance, and monitoring the success of the interventions and programs? a. Performance review b. Performance management c. Performance evaluation d. performance system Which Canadian agency's report concluded that continuous learning and the transfer of knowledge are key factors in fostering creativity and promoting organizational excellence? a. Toronto Transit Commission b. Conference Board of Canada c. Alberta Government d. Royal Canadian Mounted Police What is the central theme shared by the three main functions of human resource development? a. organizational development and career development b. employee development and organizational development c. learning d. strategic development and career development Several studies cited in the textbook appear to link training efforts by organizations and several important organizational outcomes. Which statement is congruent with conclusions in these studies? a. training often leads to higher turnover and gross margins b. training has a positive impact on overall customer satisfaction and profit levels c. training is not linked to increases in productivity d. training has a positive effect on an organization's competitiveness but no impact on performance Which Canadian organization is cited in the textbook as using training as a strategic business and retention tool? a. University of British Columbia b. EllisDon c. CIBC d. Nelson Publishing The performance management process includes several interrelated steps. What is the first step? a. developing performance goals b. deciding on the process to train and develop employees c. assigning appropriate rewards d. developing standard rating forms Which of the following statements is congruent with the notion of SMART goals? a. SMART goals should have clear performance or behaviour criteria b. SMART goals must address extrinsic motivators c. SMART goals should be easily attained d. SMART goals should not be time bound According to the textbook, what is the number-one attraction and retention tool for many organizations? a. compensation b. training c. bonuses d. development Which of the following is a major goal of the Edmonton Police Service as described in the chapter-opening vignette? a. to improve the productivity of police officers b. to improve the confidence level of police officers when dealing with criminal elements in the community c. to link training programs to the department's strategic plan d. improve interactions between police officers and mentally ill individuals in the community Which of the following are two extrinsic benefits training will give an employee? a. an improved marketability and greater job security b. a greater sense of self-efficacy and a sense of accomplishment c. a more positive attitude toward their employer and their own confidence d. a greater sense of engagement toward customers and fellow employees Which of the following is NOT a benefit to society associated with training and development? a. higher levels of education b. greater economic prosperity c. better work-life balance d. improved standard of living Which statement best describes the current state of productivity and innovation in Canada? a. Canada rates very high in productivity metrics globally b. Canada lags its major global competitors in productivity and innovation c. Canada tends to rank high in productivity but low in innovation across most business sectors d. Canada has seen a recent sharp increase both in productivity and innovation across all business Which of the following statements best describes the average investment in training and development as a percentage of payroll in Canada? a. increasing year over year at a nearly constant level b. increasing year over year at an accelerated rate c. averaging about 2% of payroll over the last 10 years d. decreasing at an increasing rate According to the textbook, which group of employees had the highest average number of training hours per employee in 2013? a. technical employees b. front-line employees c. government employees d. senior management and executives According to data provided in the textbook, which region in Canada appears to be the leader in per-employee investment? a. Western Canada (Alberta and BC) b. Quebec c. Atlantic Provinces d. Manitoba and Saskatchewan Why does Canada's productivity growth increasingly lag behind its main competitors? a. Canadian organizations do not have the same economies of scale. b. Canadian organizations do not invest enough resources in training and development. c. Canadian organizations do not follow the voluntary training laws in Canada. d. Canadian companies have access to a large source of skilled labour. In what year did the government of Quebec introduce and pass the Act to Foster the Development of Manpower Training? a. 1975 b. 1985 c. 1995 d. 2005 What was one of the key findings of a 2008 report regarding training legislation in Quebec? a. the legislation had little impact on the ways Quebec firms deliver training b. fewer companies planned and implemented training programs c. Quebec leads the national average in training participation rates d. all stakeholders must work together to find ways to promote training Which of the following statements regarding the "1 percent training law" is correct? a. regardless of size, all companies in Quebec have to contribute to the 1 percent fund b. information about the participation of employees in training must be documented, and detailed information must be kept on file c. the law applies only to companies with annual revenues of $1 million or more d. the law applies only to organizations registered to do business across Canada What should be the most important internal or external factor influencing training and development programs in organizations? a. demograohics b. the competitive nature of the industry c. corporate strategy d. leadership and managerial characteristics Technology developments in the external environment influence the training needs within an organization because employees will require technology training for what reason? a. to be marketable for other jobs b. to capture efficiencies associated with improved technology c. to satisfy their own intrinsic benefits d. to meet global demands Which of the following would be considered part of a human resources system? a. Organizational goals b. corporate leadership c. laws d. performance appraisals Which of the following key environmental factors drive training and development? a. change b. values c. selection d. culture What tends to result when an organization subscribes to strategic human resource management whereby it has greater alignment between its HR practices and its strategies? a. superior performance b. greater work-life balance c. enhances efficiencies d. exemplary quality Organization XYZ decides to expand rapidly by acquiring other businesses. What is most likely to be the focus of XYZ's strategic training programs? a. management of mergers and acquisitions b. management training c. quality of service training d. leadership development Which of the following is impacted by high-performance work systems? a. employees' compensation b. employers' motivation c. employees' motivation d. community involvement You have been asked to debate the notion of high-performance work systems focusing on measurable results organizations should expect to receive from adopting such a philosophy. Which of the following points would most likely be central to your debate? a. an increase in employee turnover, higher sales, and higher productivity b. superior productivity and improved non-financial performance c. improved financial performance and superior productivity d. lower turnover, higher labour costs, and superior financial performance You are conducting a needs analysis, gathering data and information on three related yet distinct levels to determine what kind of training is needed in your organization. In which level of the needs analysis are you likely to find the answer? a. task analysis b. ADDIE analysis c. person analysis d. organizational analysis [Show Less]